Enterprise MQI
Bad Debt - answer Money owed and not collected.
Uninsured Loss - answer Damage while car is NOT on rent. (CLUED)
(Goal = 7-10)
CLUED - answer- Conversions
- Lot Damage
- Undocumented Damage
- Employee Damage
- Detectable Fraud
4 Core Areas - answer1) Employee Development
2) Customer Service
3) Growth
4) Profitability
What drives sustainable growth? - answer- Running Tight
- YES Mentality
What is a "Yes" Mentality? - answer- Say yes to every deal
- Finding a solution for the customer
- Saying what you CAN do vs. what you CAN'T
Marketplace Certification Requirements - answer- Appropriate Target (Why was is
chosen)
- Build Rapport (Level of engagement/what was discussed?)
- Fact-Find (What was uncovered?)
- Ask for business (What value or proposition was uncovered?)
How do you define/measure a branches performance? - answerBy the 4 CORE Areas
Control Costs - answer- Controlling fuel collection
- Proper Vehicle Vehicle Audits
- Good Underwriting
- Good Call back plan
Driving Revenue - answer- Good Sales Plan
- Max out rates
- Running Tight
- Yes Mentality
- Set training expectations
Bad Debt - answer Money owed and not collected.
Uninsured Loss - answer Damage while car is NOT on rent. (CLUED)
(Goal = 7-10)
CLUED - answer- Conversions
- Lot Damage
- Undocumented Damage
- Employee Damage
- Detectable Fraud
4 Core Areas - answer1) Employee Development
2) Customer Service
3) Growth
4) Profitability
What drives sustainable growth? - answer- Running Tight
- YES Mentality
What is a "Yes" Mentality? - answer- Say yes to every deal
- Finding a solution for the customer
- Saying what you CAN do vs. what you CAN'T
Marketplace Certification Requirements - answer- Appropriate Target (Why was is
chosen)
- Build Rapport (Level of engagement/what was discussed?)
- Fact-Find (What was uncovered?)
- Ask for business (What value or proposition was uncovered?)
How do you define/measure a branches performance? - answerBy the 4 CORE Areas
Control Costs - answer- Controlling fuel collection
- Proper Vehicle Vehicle Audits
- Good Underwriting
- Good Call back plan
Driving Revenue - answer- Good Sales Plan
- Max out rates
- Running Tight
- Yes Mentality
- Set training expectations
