ERAC MQI STUDY GUIDE
How do you calculate IPC? - answer(Days in month*Rate*DE%) + Net other
When do we get our tires replaced? - answerWhen tread is at/below 4/32nds
What do we not repair according to Group 18's bumper policy - answerCuts/ Scuffs/
Scrapes
T/F You should document damage that qualifies as 'bumper policy' - answerT - mark as
wear and tear
What do you do about bumper policy damage that's larger than the e-tool and no claim
exists - answerIf damage marked on contract rent the car, if not create a DX
What do you repair when it comes to bumper policy - answer-Tears
-Rips
-Dents
-Punctures/ Holes
-Misalignment
-Broken/ Missing tabs
What is *82 - answerRoadside Assistance line
How is a blown engine expensed due to improper maintenance and why? - answerHits
the branch at the end of the month
Considered branch negligence
Who pays for a blown engine if it is not blown due to negligence? - answerGroup spread
Corporate's recall policy - answerZero tolerance - termination
How do you look up your LOFR score? - answerStart up > VMR RPM > Rent-a-Car >
Spreadsheet at top > look at branch column
What is the goal for LOFR scores - answerUnder 20
What affects LOFR score - answer- incorrect mileage
- how many times rent a vehicle needed oil change
- how many miles over (usually due to vehicle being out on rent)
You want less than ____% of your fleet to need oil changes - answer5
, T/F If your customer drops at a dealership/shop you don't service, your branch
technically still sits on that vehicle - answerF - the branch that services the shop sits on
the drop
Systems you can look at to see if a vehicle has been previously shopped (2) -
answerICE (via Report Web)
Unit Services
What to check during vehicle prep that impacts vehicle maintenance (7) (know at least
4) - answer-Tread depth
-Trunk latch
-Warning lights
-Wipers
-A/C and heater
-Spare tire
-Side mirrors
What is PAMS and how do you use it? - answerPreferred Automotive Maintenance
Suppliers (on startup page) Type in any address and see where closest supplier is for
customer in vehicle needing maintenance
How to correct mileage errors on a tablet if vehicle is currently on rent - answerVehicle
Conditions App
What are the 6 gross costs detailed in the direct cost report - answerDepreciation
Interest
Reserves (liability and collision)
Tax/ Licensing
Maintenance
Fuel
Costs that make up external non-preventative maintenance - answerSpread
LOFRs
Brakes
Reg maintenance
Where is internal maintenance performed? - answerBWI service center
How to decrease maintenance costs/ LOFR number - answertimely maintenance
get brake pads replaced vs entire thread
Which is cheaper to replace: Brake tread or Brake pad - answerBrake Pad
Goal for IPC - answer1100
Break Even Formula - answerTotal IPC - (Direct + Indirect Expenses)
How do you calculate IPC? - answer(Days in month*Rate*DE%) + Net other
When do we get our tires replaced? - answerWhen tread is at/below 4/32nds
What do we not repair according to Group 18's bumper policy - answerCuts/ Scuffs/
Scrapes
T/F You should document damage that qualifies as 'bumper policy' - answerT - mark as
wear and tear
What do you do about bumper policy damage that's larger than the e-tool and no claim
exists - answerIf damage marked on contract rent the car, if not create a DX
What do you repair when it comes to bumper policy - answer-Tears
-Rips
-Dents
-Punctures/ Holes
-Misalignment
-Broken/ Missing tabs
What is *82 - answerRoadside Assistance line
How is a blown engine expensed due to improper maintenance and why? - answerHits
the branch at the end of the month
Considered branch negligence
Who pays for a blown engine if it is not blown due to negligence? - answerGroup spread
Corporate's recall policy - answerZero tolerance - termination
How do you look up your LOFR score? - answerStart up > VMR RPM > Rent-a-Car >
Spreadsheet at top > look at branch column
What is the goal for LOFR scores - answerUnder 20
What affects LOFR score - answer- incorrect mileage
- how many times rent a vehicle needed oil change
- how many miles over (usually due to vehicle being out on rent)
You want less than ____% of your fleet to need oil changes - answer5
, T/F If your customer drops at a dealership/shop you don't service, your branch
technically still sits on that vehicle - answerF - the branch that services the shop sits on
the drop
Systems you can look at to see if a vehicle has been previously shopped (2) -
answerICE (via Report Web)
Unit Services
What to check during vehicle prep that impacts vehicle maintenance (7) (know at least
4) - answer-Tread depth
-Trunk latch
-Warning lights
-Wipers
-A/C and heater
-Spare tire
-Side mirrors
What is PAMS and how do you use it? - answerPreferred Automotive Maintenance
Suppliers (on startup page) Type in any address and see where closest supplier is for
customer in vehicle needing maintenance
How to correct mileage errors on a tablet if vehicle is currently on rent - answerVehicle
Conditions App
What are the 6 gross costs detailed in the direct cost report - answerDepreciation
Interest
Reserves (liability and collision)
Tax/ Licensing
Maintenance
Fuel
Costs that make up external non-preventative maintenance - answerSpread
LOFRs
Brakes
Reg maintenance
Where is internal maintenance performed? - answerBWI service center
How to decrease maintenance costs/ LOFR number - answertimely maintenance
get brake pads replaced vs entire thread
Which is cheaper to replace: Brake tread or Brake pad - answerBrake Pad
Goal for IPC - answer1100
Break Even Formula - answerTotal IPC - (Direct + Indirect Expenses)
