MQI GRILL PREP
Founder of Enterprise? - answer Jack Taylor
Current CEO? - answerChrissy Taylor
Current GM FOR GROUP 24 - answer Todd Stockton
RVP - answerSimon Herrera
Controller? – answer Brynn Debold
Remarketing dept head - answerSean Parks
Dept head of Vehicle Acq – answer Richard Muller
Operations Manager - answerJohn Petrie
Vehicle repair - answerKen greene
BRSE - answerRyan Gilmore
Area manager- Q - answerBoringher
Area manager- ; - answerEmily Crnic
Area Manager - H - answerJustin Figiola
Area manager - G - answerPhil Furtak
Area manager - ? And HPN - answerMike Starace
Area manager - F - answerBrutto
Area Manager - Plus - answerCristian Castro
Who is part of the ethics committee? - answerSimon Herrera, Audra Paganelli, Brynn
debold
8 Founding Values - answerWe strengthen our communities
Our doors are always open
We work hard and reward hard work
Great things happen when we listen to our customers and our employees
, Customer service is our way of life
Our brand is the most valuable thing we own
Personal honesty and integrity are the foundations to our success
Enterprise is a fun and friendly place where teamwork rules
What is the mission statement? What does it mean to you? - answerTake care of your
employees and customers, profitability and growth will follow
Who is VP of daily rental? - answerLaurie bangs
What is an EAA? - answerExceptional
Achievement
Award
Qualifications for EAA? - answerESQI
Net Profit
GROWTH
What is EAA based on? - answerA 12 month rolling average of the 3 categories from
March-February
What are the top SQI absolutes (5 Absolutes) - answerClean and ready cars
Priority pass/CARO
TYC/Callbacks
SWAT
3 critical questions
What are your responsibilities to drive SQI in your branch? - answer-Using the 5
courtesy basics
-Using the 5 absolutes
-3 critical questions
-Phones
•ARMS 100% before 1 hour
•Pick up before two rings every single time
What are your area commitments for achieving great SQI? - answer-Using the 5
courtesy basics
-Using the 5 absolutes
-3 critical questions
-Phones
Scale Point Analysis - answerUsed when calculating ESQI
Compsat
What is the mission statement? What does it mean to you? - answerTake care of your
employees and customers, profitability and growth will follow
Founder of Enterprise? - answer Jack Taylor
Current CEO? - answerChrissy Taylor
Current GM FOR GROUP 24 - answer Todd Stockton
RVP - answerSimon Herrera
Controller? – answer Brynn Debold
Remarketing dept head - answerSean Parks
Dept head of Vehicle Acq – answer Richard Muller
Operations Manager - answerJohn Petrie
Vehicle repair - answerKen greene
BRSE - answerRyan Gilmore
Area manager- Q - answerBoringher
Area manager- ; - answerEmily Crnic
Area Manager - H - answerJustin Figiola
Area manager - G - answerPhil Furtak
Area manager - ? And HPN - answerMike Starace
Area manager - F - answerBrutto
Area Manager - Plus - answerCristian Castro
Who is part of the ethics committee? - answerSimon Herrera, Audra Paganelli, Brynn
debold
8 Founding Values - answerWe strengthen our communities
Our doors are always open
We work hard and reward hard work
Great things happen when we listen to our customers and our employees
, Customer service is our way of life
Our brand is the most valuable thing we own
Personal honesty and integrity are the foundations to our success
Enterprise is a fun and friendly place where teamwork rules
What is the mission statement? What does it mean to you? - answerTake care of your
employees and customers, profitability and growth will follow
Who is VP of daily rental? - answerLaurie bangs
What is an EAA? - answerExceptional
Achievement
Award
Qualifications for EAA? - answerESQI
Net Profit
GROWTH
What is EAA based on? - answerA 12 month rolling average of the 3 categories from
March-February
What are the top SQI absolutes (5 Absolutes) - answerClean and ready cars
Priority pass/CARO
TYC/Callbacks
SWAT
3 critical questions
What are your responsibilities to drive SQI in your branch? - answer-Using the 5
courtesy basics
-Using the 5 absolutes
-3 critical questions
-Phones
•ARMS 100% before 1 hour
•Pick up before two rings every single time
What are your area commitments for achieving great SQI? - answer-Using the 5
courtesy basics
-Using the 5 absolutes
-3 critical questions
-Phones
Scale Point Analysis - answerUsed when calculating ESQI
Compsat
What is the mission statement? What does it mean to you? - answerTake care of your
employees and customers, profitability and growth will follow
