MQI GUIDE
Founding Values (WECOGPOW) – answer We work hard and we reward hard work.
Enterprise is a fun and friendly place where teamwork rules.
Customer service is our way of life.
Our doors are open.
Great things happen when we listen to our customers and to each other.
Personal honesty and integrity are the foundation of our success.
Our brands are the most valuable thing they own.
We strengthen our communities one neighborhood at a time.
Mission Statement (4) - answerTo be the best transportation service provider in the
world.
To exceed our customers expectations for service, quality, and value.
To provide our employees with a great place to work.
To serve our communities as a committed corporate citizen.
Core Areas of the Business - answerCustomer service, employee development, profit,
growth
Manager vs. Operator - answerManager: An individual who is personally accountable to
his own success and the success of their team
Operator: An individual who operates under designated parameters and is not
accountable for the success his actions create.
Knowledge of Competitors (3) - answerOther rental companies similar to Enterprise
Replacement rentals through dealerships and companies with a replacement fleet
Company reimbursement for employees driving personal vehicles (save miles from
personal car)
, BOSS: What does it stand for and what is it used for? - answerBranch outside sales
system
Used to track interactions and opportunities with local businesses
5 advantages of ERAC over competitors - answerPriority on customer service
Lowest prices in town/beat prices
Employees are educated professionals
Integrated Business System (ARMs, Priority Pass, ARX, BOSS)
Clean ready to rent cars
Trucks target niche? - answerFocus on business to business rentals
Name 5 competitors of truck. - answerPenske
Ryder
Hertz Equipment
Budget
UHaul
How can you contact truck? - answer501T
What is the difference between Enterprise truck and other places? - answerBusiness
professionals, close locations, fleet availability, excellent customer service
Name the differences between commercial and consumer truck industry. -
answerCommercial:
Business to business rental
Consistent business rentals
Higher rates
Longer length of rental
Majority of rent a truck business
Consumer:
Business to consumer rentals
Inconsistent consumer rental
Lower rates
Shorter length of rental
Minority of rent a truck business
Founding Values (WECOGPOW) – answer We work hard and we reward hard work.
Enterprise is a fun and friendly place where teamwork rules.
Customer service is our way of life.
Our doors are open.
Great things happen when we listen to our customers and to each other.
Personal honesty and integrity are the foundation of our success.
Our brands are the most valuable thing they own.
We strengthen our communities one neighborhood at a time.
Mission Statement (4) - answerTo be the best transportation service provider in the
world.
To exceed our customers expectations for service, quality, and value.
To provide our employees with a great place to work.
To serve our communities as a committed corporate citizen.
Core Areas of the Business - answerCustomer service, employee development, profit,
growth
Manager vs. Operator - answerManager: An individual who is personally accountable to
his own success and the success of their team
Operator: An individual who operates under designated parameters and is not
accountable for the success his actions create.
Knowledge of Competitors (3) - answerOther rental companies similar to Enterprise
Replacement rentals through dealerships and companies with a replacement fleet
Company reimbursement for employees driving personal vehicles (save miles from
personal car)
, BOSS: What does it stand for and what is it used for? - answerBranch outside sales
system
Used to track interactions and opportunities with local businesses
5 advantages of ERAC over competitors - answerPriority on customer service
Lowest prices in town/beat prices
Employees are educated professionals
Integrated Business System (ARMs, Priority Pass, ARX, BOSS)
Clean ready to rent cars
Trucks target niche? - answerFocus on business to business rentals
Name 5 competitors of truck. - answerPenske
Ryder
Hertz Equipment
Budget
UHaul
How can you contact truck? - answer501T
What is the difference between Enterprise truck and other places? - answerBusiness
professionals, close locations, fleet availability, excellent customer service
Name the differences between commercial and consumer truck industry. -
answerCommercial:
Business to business rental
Consistent business rentals
Higher rates
Longer length of rental
Majority of rent a truck business
Consumer:
Business to consumer rentals
Inconsistent consumer rental
Lower rates
Shorter length of rental
Minority of rent a truck business
