MQI- MANAGEMENT QUALIFICATION
INTERVIEW
EAP - answer confidential emotional support, work-life solution, legal guidance, financial
resources, on-line support.
Six Core Competencies - answer sales/persuasive ability, customer service aptitude,
communication, flexibility, leadership, work ethic
5 employee engagement factors - answer strong relationship with manager, a manager
who cares about the personal and professional development of employee, the right
tools and equip. to do the job, clear goals and expec, a system where top performance
is recognized
8 FOUNDING VALUES - answer1. CUSTOMER SERVICE IS OUR WAY OF LIFE, 2.
OUR BRANDS ARE THE MOST IMORTANT THINGS WE OWN, 3. PERSONAL
HONESTY ANDINTEGRITY ARE THE FOUNDATION TO OUR SUCCESS, 4, GREAT
THINGS HAPPEN WHEN WE LISTEN TO OUR CUSTOMERS AND EACH OTHER, 5.
OUR COMPANY IS A FUN AND FRIENDLY PLACE WHERE TEAMWORK RULES, 6.
WE WORK HARD AND WE REWARD HARD WORK, 7. OUR DOORS ARE ALWAYS
OPEN, 8. WE STREGTHEN OUR COMMUNITIES ONE NEIGHBORHOOD AT A TIME
WHAT FLEET EXPECTS FROM RENTAL AND WAYS RENTAL CAN HELP IMPROVE
INVENTORY ADJUSTMENT/FLIP - answer1. FOLLOW DELETE PROCEDURES, 2.
PERFORM REGULAR MAINTENANCE on all vehicles, repairs units when damaged,
clean units properly between each rental, record accurate mileage for every unit
everytime, select 4x2/rear wheel drive units for one way rental out of group
proper delete procedures - answerrun a daily report to identify active dletes, tag
contracts for all deletes and proactively switch out customers as needed, the
expectation for getting deletes back on your lot is 3 business days, prep-clean units
must be rr before listing then delete ready, make sure deletes do not get moved or used
delete ready - answera unit must be properly prepped before it is listed as delete ready.
if the unit is pulled off of the branch books before it is prepped then it can be forgotten
and admin drivers arrive to pick it up and its not ready
how does enterprise recognize the cost of running our fleet? - answerstraight line
depreciation equal to 1.7% of unit cost per month
INTERVIEW
EAP - answer confidential emotional support, work-life solution, legal guidance, financial
resources, on-line support.
Six Core Competencies - answer sales/persuasive ability, customer service aptitude,
communication, flexibility, leadership, work ethic
5 employee engagement factors - answer strong relationship with manager, a manager
who cares about the personal and professional development of employee, the right
tools and equip. to do the job, clear goals and expec, a system where top performance
is recognized
8 FOUNDING VALUES - answer1. CUSTOMER SERVICE IS OUR WAY OF LIFE, 2.
OUR BRANDS ARE THE MOST IMORTANT THINGS WE OWN, 3. PERSONAL
HONESTY ANDINTEGRITY ARE THE FOUNDATION TO OUR SUCCESS, 4, GREAT
THINGS HAPPEN WHEN WE LISTEN TO OUR CUSTOMERS AND EACH OTHER, 5.
OUR COMPANY IS A FUN AND FRIENDLY PLACE WHERE TEAMWORK RULES, 6.
WE WORK HARD AND WE REWARD HARD WORK, 7. OUR DOORS ARE ALWAYS
OPEN, 8. WE STREGTHEN OUR COMMUNITIES ONE NEIGHBORHOOD AT A TIME
WHAT FLEET EXPECTS FROM RENTAL AND WAYS RENTAL CAN HELP IMPROVE
INVENTORY ADJUSTMENT/FLIP - answer1. FOLLOW DELETE PROCEDURES, 2.
PERFORM REGULAR MAINTENANCE on all vehicles, repairs units when damaged,
clean units properly between each rental, record accurate mileage for every unit
everytime, select 4x2/rear wheel drive units for one way rental out of group
proper delete procedures - answerrun a daily report to identify active dletes, tag
contracts for all deletes and proactively switch out customers as needed, the
expectation for getting deletes back on your lot is 3 business days, prep-clean units
must be rr before listing then delete ready, make sure deletes do not get moved or used
delete ready - answera unit must be properly prepped before it is listed as delete ready.
if the unit is pulled off of the branch books before it is prepped then it can be forgotten
and admin drivers arrive to pick it up and its not ready
how does enterprise recognize the cost of running our fleet? - answerstraight line
depreciation equal to 1.7% of unit cost per month
