MQI Prep – Risk-VR
What is RMS? - answer Risk management support
What do RMS do? - answer Help with U21 drivers
Spare keys
Out of group damage
Conversions
Travelling abroad forms
What is DRU? - answerDamage recovery unit
What does the DRU do? - answerDeal with damage claims where Enterprise are
entitled to part or full payment
XS Collection is still a branches responsibility
What is Enterprises insurance - answerThird party liability insurance by AIG
How much is the excess and how is it paid? - answer£5 million XS
Paid monthly through DR liability
What does the insurance cover? - answerAll the vehicles involved in an accident
What is DR Liability - answerCost of insuring against 3rd party claims on rent by
customers on ERAC's 3rd party cover
How is DR Liability costed? - answerBy a team in St Louis who looks at frequency and
severity of all 3rd party claims over the last 3 years and sets each groups premiums
accordingly
Does each branch pay the same liability? - answerYes - Except MOM
How would you control/reduce DR Liability? - answerCredit cards
FNOL reporting
Debit cards pass renter verification
, RR
Correct underwriting
Transferring customers insurance
Shopping vehicles with 3rd party claims even if there is no damage
What are uninsured losses? - answerDamage / claims when vehicle is not on rent
What is included in uninsured losses? - answerEmployee losses - physical damage to
an enterprise vehicle
Employee loss liability - 3rd party costs
Undocked damage - missed damage
Lot damage / vandalism
How are employee losses costed? - answer1st £1,600 branch in one month
Next £6,400 spread across area
Over £8,000 & put to value of vehicle spread across group
How many hits would the branch take? - answer3 hits
What is U814s employee losses figure? - answer-£0.74
How is undocked damage costed? - answer1 month hit to branch to value of car
How would you control / reduce undocked damage? - answerBoot 2 boot
Etool with you at all times
Holding customers accountable for damage
Using torches to identify damages
Clean vehicle if too dirty to identify damages
Follow out of group damage process
Follow vehicle condition 4 point plan
What is RMS? - answer Risk management support
What do RMS do? - answer Help with U21 drivers
Spare keys
Out of group damage
Conversions
Travelling abroad forms
What is DRU? - answerDamage recovery unit
What does the DRU do? - answerDeal with damage claims where Enterprise are
entitled to part or full payment
XS Collection is still a branches responsibility
What is Enterprises insurance - answerThird party liability insurance by AIG
How much is the excess and how is it paid? - answer£5 million XS
Paid monthly through DR liability
What does the insurance cover? - answerAll the vehicles involved in an accident
What is DR Liability - answerCost of insuring against 3rd party claims on rent by
customers on ERAC's 3rd party cover
How is DR Liability costed? - answerBy a team in St Louis who looks at frequency and
severity of all 3rd party claims over the last 3 years and sets each groups premiums
accordingly
Does each branch pay the same liability? - answerYes - Except MOM
How would you control/reduce DR Liability? - answerCredit cards
FNOL reporting
Debit cards pass renter verification
, RR
Correct underwriting
Transferring customers insurance
Shopping vehicles with 3rd party claims even if there is no damage
What are uninsured losses? - answerDamage / claims when vehicle is not on rent
What is included in uninsured losses? - answerEmployee losses - physical damage to
an enterprise vehicle
Employee loss liability - 3rd party costs
Undocked damage - missed damage
Lot damage / vandalism
How are employee losses costed? - answer1st £1,600 branch in one month
Next £6,400 spread across area
Over £8,000 & put to value of vehicle spread across group
How many hits would the branch take? - answer3 hits
What is U814s employee losses figure? - answer-£0.74
How is undocked damage costed? - answer1 month hit to branch to value of car
How would you control / reduce undocked damage? - answerBoot 2 boot
Etool with you at all times
Holding customers accountable for damage
Using torches to identify damages
Clean vehicle if too dirty to identify damages
Follow out of group damage process
Follow vehicle condition 4 point plan
