Washington Mandatory Alcohol Server Training
Exam Questions and Answers Latest 2025
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What are common signs of apparent intoxication? --- correct answer -
--Sparse eye contact
Glassy or bloodshot eyes
Disheveled hair or clothes
Flushed face
Disoriented Slurred words
Change in behavior
If you determine a person is apparently intoxicated you must: ---
correct answer ---Refuse to serve or sell the person any alcohol.
Remove any alcohol from the person (if he or she has an unfinished
drink).
Effective ways to inform your customers of the law without putting
them on the defensive include: --- correct answer ---Be courteous
Be confident
,Be tactful
Be discreet
Be calm
Be firm
Techniques to avoid over consumption of alcohol include: --- correct
answer ---Talking and listening to customers before serving them and
whenever serving a subsequent drink.
Serving a glass of water alongside each alcoholic drink.
Not walking past their table as often.
Taking their attention away from drinking with thinks such as pool
tables and dance floors.
The incident documentation log book is a bound book where
______________ are recorded. --- correct answer ---Incidents that
occur within and on the property of the establishment.
, Examples of an incident include use of a fake ID, a disturbance by a
patron, a patron refusing alternate transportation, a fight, or an
accident.
When refusing service, you should: --- correct answer ---Avoid "you"
statements.
Use "I" statements.
Focus on the law.
Express concern for your customers.
What are effective methods for removing a drink from an intoxicated
customer? --- correct answer ---Ask questions that require the
customer to look away from the table. This can take the customer's
attention away from the drink and allow you to remove it.
Use the wipe and swipe method: When you are wiping down the table
or bar, remove the drink as you wipe by it with your bar rag. Most
visibly intoxicated people will not notice the drink is gone right away,
especially if you replace it with a glass of water or a soda.
An apparently intoxicated customer may remain in the establishment
as long as he does not consume, possess, or purchase any alcohol and
he is not being disorderly. True or False? --- correct answer ---True
Exam Questions and Answers Latest 2025
Guaranteed Pass
What are common signs of apparent intoxication? --- correct answer -
--Sparse eye contact
Glassy or bloodshot eyes
Disheveled hair or clothes
Flushed face
Disoriented Slurred words
Change in behavior
If you determine a person is apparently intoxicated you must: ---
correct answer ---Refuse to serve or sell the person any alcohol.
Remove any alcohol from the person (if he or she has an unfinished
drink).
Effective ways to inform your customers of the law without putting
them on the defensive include: --- correct answer ---Be courteous
Be confident
,Be tactful
Be discreet
Be calm
Be firm
Techniques to avoid over consumption of alcohol include: --- correct
answer ---Talking and listening to customers before serving them and
whenever serving a subsequent drink.
Serving a glass of water alongside each alcoholic drink.
Not walking past their table as often.
Taking their attention away from drinking with thinks such as pool
tables and dance floors.
The incident documentation log book is a bound book where
______________ are recorded. --- correct answer ---Incidents that
occur within and on the property of the establishment.
, Examples of an incident include use of a fake ID, a disturbance by a
patron, a patron refusing alternate transportation, a fight, or an
accident.
When refusing service, you should: --- correct answer ---Avoid "you"
statements.
Use "I" statements.
Focus on the law.
Express concern for your customers.
What are effective methods for removing a drink from an intoxicated
customer? --- correct answer ---Ask questions that require the
customer to look away from the table. This can take the customer's
attention away from the drink and allow you to remove it.
Use the wipe and swipe method: When you are wiping down the table
or bar, remove the drink as you wipe by it with your bar rag. Most
visibly intoxicated people will not notice the drink is gone right away,
especially if you replace it with a glass of water or a soda.
An apparently intoxicated customer may remain in the establishment
as long as he does not consume, possess, or purchase any alcohol and
he is not being disorderly. True or False? --- correct answer ---True
