USPS Exam 421 SSA Academy || Graded A+.
Postal service employees operate under a mandate to protect and preserve the mail paced in its:
correct answers Custody
What are 4 violations of security and sanctity of the mail correct answers Theft, Open, Damage
or Delay
The first opportunity for a SSA to start the customer experience on a positive is: correct answers
Deliver 1st Impression
Type of communication that can enhance or contradict messages: correct answers Non-Verbal
Communication
The approach a SSA can use to engage our customer and ensure needs are met is: correct
answers A+GIST
Why is maintaining sanctity of the mail one of the core responsibilities of the postal service?
correct answers To instill customer confidence
Successful sales transactions occur when the SSA: correct answers Makes an informed mutual
decision with customer on products and services
What is the most positive way to impact customer perception of the post office? correct answers
Provide world class service
The US Postal Service is the only delivery that reaches: correct answers Every address in the
nation 6 days a week
,An organized workstation creates a more __________________ workpace correct answers
Effiecient
How a SSA conducts themselves on the job effects the? correct answers Postal Brand
An active listening technique used to create a successful transaction is called correct answers
Clarifying
One of the first things a customer notices about a SSA is correct answers Personal Appearance
The primary law enforcement for USPS is the correct answers United States Postal Inspection
Service (USPIS)
Preferred service that usually offer the customer the best value is correct answers Priority Mail
Express and Priority Mail
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area. What would
you offer? correct answers Every Door Direct Mail (EDDM)
First class mail consists of greeting cards, statements bills and what? correct answers Business
Documents
Any mailable item weighing _______ or less can be sent first class mail correct answers 13 oz
A Priority Mail Express customer is entitled to a refund if: correct answers Delivered Late
Regardless of weight up to 70lbs the price that applies to Retail Ground parcels over 108" but no
more than 130" is: correct answers Oversized Pricing
, The max length and girth for Priority Mail is correct answers 108"
What type of mail consists of items sent within the United States correct answers Domestic
What pricing may be charged for PM items measuring over one cubic foot designating to Zone
6? correct answers Dimensional
What can you offer customers for their mailing and shipping needs? correct answers Solutions
Which category of products do premier products belong? correct answers Shipping
Which category of products does First Class Mail belong correct answers Mailing
What type of products are offered to provide the best value to the customer? correct answers
Premier
Which product provides the fastest delivery service? correct answers Express
What must customers provide for every item mailed? correct answers Address
Which USPS service is automatically included for PME, PM, FCM, Retail Ground, library mail
and media mail correct answers Tracking
Which charts are used to calculate PME, PM, and USPS Retail Ground Prices? correct answers
Zone
Change of Address is valid for: correct answers 18 months
Postal service employees operate under a mandate to protect and preserve the mail paced in its:
correct answers Custody
What are 4 violations of security and sanctity of the mail correct answers Theft, Open, Damage
or Delay
The first opportunity for a SSA to start the customer experience on a positive is: correct answers
Deliver 1st Impression
Type of communication that can enhance or contradict messages: correct answers Non-Verbal
Communication
The approach a SSA can use to engage our customer and ensure needs are met is: correct
answers A+GIST
Why is maintaining sanctity of the mail one of the core responsibilities of the postal service?
correct answers To instill customer confidence
Successful sales transactions occur when the SSA: correct answers Makes an informed mutual
decision with customer on products and services
What is the most positive way to impact customer perception of the post office? correct answers
Provide world class service
The US Postal Service is the only delivery that reaches: correct answers Every address in the
nation 6 days a week
,An organized workstation creates a more __________________ workpace correct answers
Effiecient
How a SSA conducts themselves on the job effects the? correct answers Postal Brand
An active listening technique used to create a successful transaction is called correct answers
Clarifying
One of the first things a customer notices about a SSA is correct answers Personal Appearance
The primary law enforcement for USPS is the correct answers United States Postal Inspection
Service (USPIS)
Preferred service that usually offer the customer the best value is correct answers Priority Mail
Express and Priority Mail
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area. What would
you offer? correct answers Every Door Direct Mail (EDDM)
First class mail consists of greeting cards, statements bills and what? correct answers Business
Documents
Any mailable item weighing _______ or less can be sent first class mail correct answers 13 oz
A Priority Mail Express customer is entitled to a refund if: correct answers Delivered Late
Regardless of weight up to 70lbs the price that applies to Retail Ground parcels over 108" but no
more than 130" is: correct answers Oversized Pricing
, The max length and girth for Priority Mail is correct answers 108"
What type of mail consists of items sent within the United States correct answers Domestic
What pricing may be charged for PM items measuring over one cubic foot designating to Zone
6? correct answers Dimensional
What can you offer customers for their mailing and shipping needs? correct answers Solutions
Which category of products do premier products belong? correct answers Shipping
Which category of products does First Class Mail belong correct answers Mailing
What type of products are offered to provide the best value to the customer? correct answers
Premier
Which product provides the fastest delivery service? correct answers Express
What must customers provide for every item mailed? correct answers Address
Which USPS service is automatically included for PME, PM, FCM, Retail Ground, library mail
and media mail correct answers Tracking
Which charts are used to calculate PME, PM, and USPS Retail Ground Prices? correct answers
Zone
Change of Address is valid for: correct answers 18 months
