MQI Study Guide Exam 1
Give 3 examples of sales victories (GROWTH) - answer1. New Business
2. Increased Business Volume
3. Increased Rates
What value does ERAC bring to insurance partner? and Dealerships? - answer People,
Customer Service, ARMS technology, locations, pick up services.
Why is insurance replacement business important? - answer It is a stable segment
Provides longer lengths of rentals
Leaves low mileage on cars
What are the 4 dealerships in GP21 Located? - answer Roanoke, Va Beach, Newport
News, Richmond
Know info on the business HUB - answer-Government Rates
-Inactive rates
-Emerald Club
-FBO Information
-GP21 lead template
-Commonwealth of Va
What is IPC? (Profit) - answerC&I
IPC is the same as time and miles
Name the 4 biggest things that affect the value of our cars - answerMileage
Days to pull
Condition
????
What is Emerald Club and how do you handle in ERAC Branch? - answerAt National,
the customer books a ICAR and receives an upgrade. This benefit does not apply at
Enterprise.
What is the scale point analysis? - answerCompletely satis.
Somewhat satis.
Neutral Satis.
Somewhat Disatis.
Completely Disatis.
, What is the income and expense per unit analysis - answerStatement that allows
managers to track their business on a monthly and year to date business. Shows
income, expenses, and total profit per car,
Why is it so important for our company to be profitable? - answerGrowth
Promotions
Remain privately held company
Sustainability
Core employees? (People) - answerNon promotable employees
What is the deadline for completing roadmaps? (People) - answer25th of every month
What is the deadline for submitting completed reviews to HR? - answer20th of each
month
What are the 3 P's (Employees) - answerPrompt
Professional
Prepared
What is the goal of the fleet department? - answerSupply fleet rentals
How do you grow corporate business? - answerMarketing and PDMs
How do you find out who the insurance callback is assigned to? - answerBill section of
2.0 or RALPH
Explain the 48 hour theft waiver - answerIf the customers car is stolen we do not charge
the insurance company or the customer for the first 48 hours
Where can you find the rules for certain insurance accounts in the system (IR) -
answer2.0 Rate source
At what rate do we depreciate our cars on a month basis? - answer1.7%
Why is mix important? - answerDecrease depreciation, increase customer satisfaction.
Its good to have a fleet mix for a business stand point.
6 Cultural compass points that make up the founding values? - answer-Operations
-Diversity and inclusion
-Work place quality
-Business practice
-Public affairs and philanthropy
Environmental conservation
Give 3 examples of sales victories (GROWTH) - answer1. New Business
2. Increased Business Volume
3. Increased Rates
What value does ERAC bring to insurance partner? and Dealerships? - answer People,
Customer Service, ARMS technology, locations, pick up services.
Why is insurance replacement business important? - answer It is a stable segment
Provides longer lengths of rentals
Leaves low mileage on cars
What are the 4 dealerships in GP21 Located? - answer Roanoke, Va Beach, Newport
News, Richmond
Know info on the business HUB - answer-Government Rates
-Inactive rates
-Emerald Club
-FBO Information
-GP21 lead template
-Commonwealth of Va
What is IPC? (Profit) - answerC&I
IPC is the same as time and miles
Name the 4 biggest things that affect the value of our cars - answerMileage
Days to pull
Condition
????
What is Emerald Club and how do you handle in ERAC Branch? - answerAt National,
the customer books a ICAR and receives an upgrade. This benefit does not apply at
Enterprise.
What is the scale point analysis? - answerCompletely satis.
Somewhat satis.
Neutral Satis.
Somewhat Disatis.
Completely Disatis.
, What is the income and expense per unit analysis - answerStatement that allows
managers to track their business on a monthly and year to date business. Shows
income, expenses, and total profit per car,
Why is it so important for our company to be profitable? - answerGrowth
Promotions
Remain privately held company
Sustainability
Core employees? (People) - answerNon promotable employees
What is the deadline for completing roadmaps? (People) - answer25th of every month
What is the deadline for submitting completed reviews to HR? - answer20th of each
month
What are the 3 P's (Employees) - answerPrompt
Professional
Prepared
What is the goal of the fleet department? - answerSupply fleet rentals
How do you grow corporate business? - answerMarketing and PDMs
How do you find out who the insurance callback is assigned to? - answerBill section of
2.0 or RALPH
Explain the 48 hour theft waiver - answerIf the customers car is stolen we do not charge
the insurance company or the customer for the first 48 hours
Where can you find the rules for certain insurance accounts in the system (IR) -
answer2.0 Rate source
At what rate do we depreciate our cars on a month basis? - answer1.7%
Why is mix important? - answerDecrease depreciation, increase customer satisfaction.
Its good to have a fleet mix for a business stand point.
6 Cultural compass points that make up the founding values? - answer-Operations
-Diversity and inclusion
-Work place quality
-Business practice
-Public affairs and philanthropy
Environmental conservation
