MQI ULTIMATE
What is the GP 21 Non-Negotiable for Profitability? - answer1. Execute City Sales Plan
2. Weekly revenue and cost reports
3. Execute Callback Plan
Why is it so important for our company to be profitable? - answer1. Invest in
hiring/development
2. Open/enhance locations
3. Remain privately held
4. Expand to new locations
5. Philanthropy
6. Invest in technologies
7. Long-term sustainability
What is the Income and Expense per Unit Analysis? - answer1. Revenue and Expenses
Report
2. ADR (Average Daily Rate) X Days in the Month
Explain how you set profitability goals for your branch? Be ready to discuss action steps
in a branch to move different numbers on the spreadsheet. - answer1. Days Earned
Growth- 5% increase
2. % Days Earned-
3. C & I (Time & Miles) Revenue-
4. Net Other Revenue-
5. Total Additional Revenue (TAR)-
6. Break Even- TIPC (Total Income Per Car)- OP (Operational Profit)
7. Uninsured Losses- $12
8. Personnel Cost
9. Call Centers
10. T & E (Time & Entertainment)
11. Customer Sat- $2
12. Referral Expense
13. Advertise Expense
14. CCDS/CKGR (Credit Card Processing Expense)
15. Bad Debts- $5
16. Other Expense
17. Branch Overhead (BR OVHD)
18. Group Overhead (GRP OVHD)
19. Corp Overhead (CORP OVHD)
20. Operating Profit (OP) $200 = OP + Vehicle Adj=Flip
21. Vehicle Adjustment
22. Net Profit
, 23. TSQI- 85
Explain the City's Sales Plan? - answer1. Walk the lot and assume the sell up
2. Ask about adding an additional driver
3. Sell fuel and satellite radio before doing a walk around
4. After walk around, assume the sale of ALL protections
5. Sell Vehicle or Personal Protection Package
6. Sell MVP (Most Valuable Product)
Explain the Cost Control Plan? - answerplain the Cost Control Plan? Why is it Important
to control costs?
1. Keeping bad debt down, statement reviews, timecards and callback plans
Why is it Important to control costs? - answerIt is important to keep costs down so we
can make money
How do you calculate breakeven - answerIncome Per Car - OP = Breakeven
What is the best way to reduce your breakeven? - answerGrow your fleet and control
costs
Explain how to calculate ADR ? - answerFor every dollar more, it adds $27 to time and
miles (C & I)
2. To Calculate: (C&I/Days earned% /Days in the month)
what is does increasing ADR do for your income? - answerFor every dollar more, it
adds $27 to time and miles (C & I)
How do you impact DE %? - answer1. Marketing
2. Manage Callbacks
3. Run a clean fleet
4. Take Deals
5. Get cars in the shop
6. Always say yes
How can you manage personnel expenses? - answer1. Scheduling tool
2. Employee Transaction Manager
3. Timecards (Approve time every day)
Name all the Direct Costs and which you can impact? (Page 4 & 5 of the spreadsheet) -
answer1. Maintenance
2. Depreciation
3. Comp/collision
4. Taxes/licenses
5. DR liability
6. Interest
What is the GP 21 Non-Negotiable for Profitability? - answer1. Execute City Sales Plan
2. Weekly revenue and cost reports
3. Execute Callback Plan
Why is it so important for our company to be profitable? - answer1. Invest in
hiring/development
2. Open/enhance locations
3. Remain privately held
4. Expand to new locations
5. Philanthropy
6. Invest in technologies
7. Long-term sustainability
What is the Income and Expense per Unit Analysis? - answer1. Revenue and Expenses
Report
2. ADR (Average Daily Rate) X Days in the Month
Explain how you set profitability goals for your branch? Be ready to discuss action steps
in a branch to move different numbers on the spreadsheet. - answer1. Days Earned
Growth- 5% increase
2. % Days Earned-
3. C & I (Time & Miles) Revenue-
4. Net Other Revenue-
5. Total Additional Revenue (TAR)-
6. Break Even- TIPC (Total Income Per Car)- OP (Operational Profit)
7. Uninsured Losses- $12
8. Personnel Cost
9. Call Centers
10. T & E (Time & Entertainment)
11. Customer Sat- $2
12. Referral Expense
13. Advertise Expense
14. CCDS/CKGR (Credit Card Processing Expense)
15. Bad Debts- $5
16. Other Expense
17. Branch Overhead (BR OVHD)
18. Group Overhead (GRP OVHD)
19. Corp Overhead (CORP OVHD)
20. Operating Profit (OP) $200 = OP + Vehicle Adj=Flip
21. Vehicle Adjustment
22. Net Profit
, 23. TSQI- 85
Explain the City's Sales Plan? - answer1. Walk the lot and assume the sell up
2. Ask about adding an additional driver
3. Sell fuel and satellite radio before doing a walk around
4. After walk around, assume the sale of ALL protections
5. Sell Vehicle or Personal Protection Package
6. Sell MVP (Most Valuable Product)
Explain the Cost Control Plan? - answerplain the Cost Control Plan? Why is it Important
to control costs?
1. Keeping bad debt down, statement reviews, timecards and callback plans
Why is it Important to control costs? - answerIt is important to keep costs down so we
can make money
How do you calculate breakeven - answerIncome Per Car - OP = Breakeven
What is the best way to reduce your breakeven? - answerGrow your fleet and control
costs
Explain how to calculate ADR ? - answerFor every dollar more, it adds $27 to time and
miles (C & I)
2. To Calculate: (C&I/Days earned% /Days in the month)
what is does increasing ADR do for your income? - answerFor every dollar more, it
adds $27 to time and miles (C & I)
How do you impact DE %? - answer1. Marketing
2. Manage Callbacks
3. Run a clean fleet
4. Take Deals
5. Get cars in the shop
6. Always say yes
How can you manage personnel expenses? - answer1. Scheduling tool
2. Employee Transaction Manager
3. Timecards (Approve time every day)
Name all the Direct Costs and which you can impact? (Page 4 & 5 of the spreadsheet) -
answer1. Maintenance
2. Depreciation
3. Comp/collision
4. Taxes/licenses
5. DR liability
6. Interest
