MQI
What two reports display detailed information for corporate rentals? – answer Crystal
Report- dollar amount they bring per month
689 Report- number of rental days
How to help promote employee engagement and development? - answer Morning
meetings
Marketing sales calls
Weekly one on ones
Happy hours and outside work events
PDMS (personal development meetings)
Car Sales (no haggle) - answer7 day buy back
RAP for 1 year (free)
Warranty
109 point inspection
Financing
Trade ins
Set Price
Maintenance warranty
Significant Event Log - answerWrite ups
Tardiness
Meetings/serious conversations with employees
Break Even - answerTotal revenue-operating profit
Cost+ expenses
Three biggest factors for ESQI - answerTimeliness
Cleanliness
Friendliness (most important)
What are reserves? - answer12 month rolling average for LPU
LPU + 10% for inflation
How to minimize reserves? - answerProper under writing
Collect deductibles
Write good accident reports
Six Core Competencies "CLEFERS" - answerCommunication
Leadership
Employee development
, Flexibility
Results oriented
Solutions oriented
Average monthly miles per car and which car is impacted most? - answer2,500 per
month
*premium cars and high end models
Two main considerations we should make before renting a car? - answerFindability
Stability
Three expenses when you lose an employee - answerPersonal (may result in overtime
for other employees)
Income generation, potential unemployment benefits
Group overhead (recruiting, interviews, training)
Eight core values - answerWe work hard and reward hard work
Our brands are the most valuable thing we own
Customer service is our way of life
Our doors are always open
We strengthen communities one neighborhood at a time
Personal honesty and integrity is the foundation of our success
Enterprise is a fun and friendly place where teamwork rules
Great things happen when we listen to each other and our customers
Net Profit - answerOperating profit + vehicle adjustment (flip)
Area Managers - answerSouth
Ethan Jesse- 57h/6
Keith Endy- 570
Micah Zeiger- 571
Sandy Hantz- 57R
Shawn Allen- 57Y
North
Dino Lombardo- 573
Kevin Kolodgie- 57X
Pat Hensinger- 577
Allison Ball- 575
LPU "claims" - answerDamage waiver hits: give coverage included (current month)
SUBRO bad debt: insurance company doesn't pay (go after with proper reports) or
deductibles (90 days)
Goal for LPU is $27 per car
NET Profit - answerOperating profit + Vehicle adjustment (flip)
What two reports display detailed information for corporate rentals? – answer Crystal
Report- dollar amount they bring per month
689 Report- number of rental days
How to help promote employee engagement and development? - answer Morning
meetings
Marketing sales calls
Weekly one on ones
Happy hours and outside work events
PDMS (personal development meetings)
Car Sales (no haggle) - answer7 day buy back
RAP for 1 year (free)
Warranty
109 point inspection
Financing
Trade ins
Set Price
Maintenance warranty
Significant Event Log - answerWrite ups
Tardiness
Meetings/serious conversations with employees
Break Even - answerTotal revenue-operating profit
Cost+ expenses
Three biggest factors for ESQI - answerTimeliness
Cleanliness
Friendliness (most important)
What are reserves? - answer12 month rolling average for LPU
LPU + 10% for inflation
How to minimize reserves? - answerProper under writing
Collect deductibles
Write good accident reports
Six Core Competencies "CLEFERS" - answerCommunication
Leadership
Employee development
, Flexibility
Results oriented
Solutions oriented
Average monthly miles per car and which car is impacted most? - answer2,500 per
month
*premium cars and high end models
Two main considerations we should make before renting a car? - answerFindability
Stability
Three expenses when you lose an employee - answerPersonal (may result in overtime
for other employees)
Income generation, potential unemployment benefits
Group overhead (recruiting, interviews, training)
Eight core values - answerWe work hard and reward hard work
Our brands are the most valuable thing we own
Customer service is our way of life
Our doors are always open
We strengthen communities one neighborhood at a time
Personal honesty and integrity is the foundation of our success
Enterprise is a fun and friendly place where teamwork rules
Great things happen when we listen to each other and our customers
Net Profit - answerOperating profit + vehicle adjustment (flip)
Area Managers - answerSouth
Ethan Jesse- 57h/6
Keith Endy- 570
Micah Zeiger- 571
Sandy Hantz- 57R
Shawn Allen- 57Y
North
Dino Lombardo- 573
Kevin Kolodgie- 57X
Pat Hensinger- 577
Allison Ball- 575
LPU "claims" - answerDamage waiver hits: give coverage included (current month)
SUBRO bad debt: insurance company doesn't pay (go after with proper reports) or
deductibles (90 days)
Goal for LPU is $27 per car
NET Profit - answerOperating profit + Vehicle adjustment (flip)
