MQT & MQI- enterprise
8 founding values (WECOGPOW) - answer1- we work hard... and we reward hard work
2- enterprise is a fun and friendly place where teamwork rules
3- customer service is our way of life
4- our brands are the most valuable things we own
5- great things happen when we listen... to our customers and to each other
6- personal honesty and integrity are the foundation of our success
7- our doors are open
8-we strengthen our communities one neighborhood at a time
basic company history - answer- founded in 1957
- founder is jack taylor
- began operations in st louis missouri in the basement of a cadillac dealership
-heartland group began in october 1992
what is the jack taylor founding values award? - answeran award that honors the
operating groups who truly live the company's founding values
what business lines of enterprise holdings are located in group 62? there is 8 - answer-
national
-alamo
-truck rental
-car sales
-commute with enterprise
-enterprise car share
-enterprise car rental
-fleet management
what states make up group 62? - answeriowa, downstate illinois, easter nebraska, and
eastern south dakota
what is group 62's policy for renting to employees and family members? - answer-must
be rented through myehtrip.com
-vehicle and truck rental are available
what are EEO policies? - answerEqual Employment Opportunity- does not discriminate
what is fraternization? - answerterm used to describe improper personal and business
relationship among employees. Supervisors and managers must refrain from
developing personal relationships with employees that report to them
, What is FMLA and when are you eligible? - answerFamily Medial Leave Act- eligible for
bonding leave, serious health condition leave, leave to care for a family member with a
serious health condition, active duty leave
what constitutes sexual harassment? - answerUnwelcomed sexual advances, sexual
favors, and other physical, verbal or visual conduct.
importance of scheduling and how many hours employees should work - answer-about
48 hours a week
-important to have work life balance/quality
how do you ensure your employees are working the target amount of hours? -
answerconstantly monitor OT and hours
how can a manager affect employee retention in the branch and why is it important? -
answermonitoring hours, constant training and retention
confidentiality policies - answercan be shared to third parties if there is any question of
someone's safety, rights, or public
-any company financial reporting, statements, bmi numbers, matrix, training manuals,
etc.
how do vacation and choice time days' work? - answerchoice time days will carry over
before any remaining action days, can carry up to 5 days from the previous year, get
additional 7 vacation days on annual year anniversary
What is EAP? - answerEmployee Assistance Program- may subsidize the tuition costs
of particular courses up to $3,000 per year for full time employees if the courses relate
to the job responsibilities.
how can you impact your personnel expense as a manager? - answermonitoring hours,
OT, and MAs and MTs
how does our interviewing process work? - answerit should take one week
-phone screening
-in person w/ recruiting
-branch observation
-area/branch manager
-group rental manager (GRM)
-background check
what steps do you take when an employee terminates? - answerLetter of resignation
what are the 6 core competencies we look for when hiring an MT or an Intern? -
answer1-customer service
2-communication skills
8 founding values (WECOGPOW) - answer1- we work hard... and we reward hard work
2- enterprise is a fun and friendly place where teamwork rules
3- customer service is our way of life
4- our brands are the most valuable things we own
5- great things happen when we listen... to our customers and to each other
6- personal honesty and integrity are the foundation of our success
7- our doors are open
8-we strengthen our communities one neighborhood at a time
basic company history - answer- founded in 1957
- founder is jack taylor
- began operations in st louis missouri in the basement of a cadillac dealership
-heartland group began in october 1992
what is the jack taylor founding values award? - answeran award that honors the
operating groups who truly live the company's founding values
what business lines of enterprise holdings are located in group 62? there is 8 - answer-
national
-alamo
-truck rental
-car sales
-commute with enterprise
-enterprise car share
-enterprise car rental
-fleet management
what states make up group 62? - answeriowa, downstate illinois, easter nebraska, and
eastern south dakota
what is group 62's policy for renting to employees and family members? - answer-must
be rented through myehtrip.com
-vehicle and truck rental are available
what are EEO policies? - answerEqual Employment Opportunity- does not discriminate
what is fraternization? - answerterm used to describe improper personal and business
relationship among employees. Supervisors and managers must refrain from
developing personal relationships with employees that report to them
, What is FMLA and when are you eligible? - answerFamily Medial Leave Act- eligible for
bonding leave, serious health condition leave, leave to care for a family member with a
serious health condition, active duty leave
what constitutes sexual harassment? - answerUnwelcomed sexual advances, sexual
favors, and other physical, verbal or visual conduct.
importance of scheduling and how many hours employees should work - answer-about
48 hours a week
-important to have work life balance/quality
how do you ensure your employees are working the target amount of hours? -
answerconstantly monitor OT and hours
how can a manager affect employee retention in the branch and why is it important? -
answermonitoring hours, constant training and retention
confidentiality policies - answercan be shared to third parties if there is any question of
someone's safety, rights, or public
-any company financial reporting, statements, bmi numbers, matrix, training manuals,
etc.
how do vacation and choice time days' work? - answerchoice time days will carry over
before any remaining action days, can carry up to 5 days from the previous year, get
additional 7 vacation days on annual year anniversary
What is EAP? - answerEmployee Assistance Program- may subsidize the tuition costs
of particular courses up to $3,000 per year for full time employees if the courses relate
to the job responsibilities.
how can you impact your personnel expense as a manager? - answermonitoring hours,
OT, and MAs and MTs
how does our interviewing process work? - answerit should take one week
-phone screening
-in person w/ recruiting
-branch observation
-area/branch manager
-group rental manager (GRM)
-background check
what steps do you take when an employee terminates? - answerLetter of resignation
what are the 6 core competencies we look for when hiring an MT or an Intern? -
answer1-customer service
2-communication skills
