CALP Verified Multiple Choice and
Conceptual Actual Emended Exam
Questions With Reviewed 100% Correct
Detailed Answers
Guaranteed Pass!!Current Update
1. Which question is closed-ended?
A. "What makes you attracted to this area?"
B. "What prompted you to stop in today?"
C. "What date are you hoping to move in?"
D. "Why are you moving from your previous home?" - ANSWER C. "What date
are you hoping to move in?"
2. It is MOST appropriate for a leasing professional to ask close-ended questions
when trying to:
A. Gauge a person's interest.
B. Make a person feel at ease.
C. Understand how a person feels.
D. Obtain factual information from a person - ANSWER D. Obtain factual
information from a person
3. What are the three KEY steps in the relationship-sales process?
A. Assess, present, and close
,B. Contact, collaborate, and listen
C. Introduce, assess, and persuade
D. Present, persuade, and close - ANSWER A. Assess, present, and close
4. What is the three-step process to manage objections?
A. State it, accept it, and fix it.
B. Hear it, describe it, and deny it.
C. Admit it, explain it, and resolve it.
D. Understand it, counter it, and overcome it. - ANSWER C. Admit it, explain
it, and resolve it.
5. How can a leasing professional BEST increase the chances of turning an
inbound lead into a successful visit?
A. Find the source of the lead.
B. Respond to the lead immediately.
C. Send the lead a promotional flyer.
D. Add the lead to a direct mailing list - ANSWER B. Respond to the lead
immediately.
6. All the following tasks are key functions of the leasing professional's role
EXCEPT:
A. Increasing the revenue of the property.
B. Adhering to regulations to minimize liability.
C. Showing model apartments to prospective residents.
,D. Ensuring that information provided by applicants is truthful - ANSWER D.
Ensuring that information provided by applicants is truthful
7. What should be a leasing professional's FIRST response after receiving a notice
to vacate from a community resident?
A. Schedule a move-out inspection and walkthrough.
B. Send a final account-due notice to the resident.
C. Ask the community manager to persuade the resident to stay.
D. Personally contact the resident and attempt to retract the notice. - ANSWER
D. Personally contact the resident and attempt to retract the notice.
8. Community staff members who exhibit which characteristic are MOST likely to
ensure that residents are provided the best possible service with the fewest
misunderstandings?
A. Goal-oriented attitudes
B. Effective communication
C. Flexibility
D. Ability to multitask - ANSWER B. Effective communication
9. A leasing professional who has a firm understanding of the community's
resident profile will be able to conclude which information about the typical
resident?
A. Financial and occupational status
B. Quantity and frequency of service requests
C. Needs, wants, and qualifying characteristics
, D. Risk for nonpayment or delinquent rent - ANSWER C. Needs, wants, and
qualifying characteristics
10. When engaging residents in discussion while persuading them to renew,
which topic would be MOST useful to discuss?
A. The need of the community to stay fully occupied
B. The services at the property that they have used and valued
C. The number of maintenance or service calls the resident made
D. The aspects of the property that were inadequate or not utilized - ANSWER
B. The services at the property that they have used and valued
11. How can a leasing professional BEST persuade prospective residents that the
apartment community is a trusted brand?
A. Match the prospective residents' needs to the community's features.
B. Welcome prospective residents with healthy beverages and/or snacks
C. Ask the maintenance team to provide testimonials of excellent service.
D. Display positive feedback from past, prospective, and current residents. -
ANSWER D. Display positive feedback from past, prospective, and current
residents.
12. Why should "closing" occur at each step of the sales process?
A. To provide time for the prospective resident to consider his/her options
B. To give the prospective resident an opportunity to review competitors' offers
C. To gain a firm commitment from the prospective resident before moving to the
next step
Conceptual Actual Emended Exam
Questions With Reviewed 100% Correct
Detailed Answers
Guaranteed Pass!!Current Update
1. Which question is closed-ended?
A. "What makes you attracted to this area?"
B. "What prompted you to stop in today?"
C. "What date are you hoping to move in?"
D. "Why are you moving from your previous home?" - ANSWER C. "What date
are you hoping to move in?"
2. It is MOST appropriate for a leasing professional to ask close-ended questions
when trying to:
A. Gauge a person's interest.
B. Make a person feel at ease.
C. Understand how a person feels.
D. Obtain factual information from a person - ANSWER D. Obtain factual
information from a person
3. What are the three KEY steps in the relationship-sales process?
A. Assess, present, and close
,B. Contact, collaborate, and listen
C. Introduce, assess, and persuade
D. Present, persuade, and close - ANSWER A. Assess, present, and close
4. What is the three-step process to manage objections?
A. State it, accept it, and fix it.
B. Hear it, describe it, and deny it.
C. Admit it, explain it, and resolve it.
D. Understand it, counter it, and overcome it. - ANSWER C. Admit it, explain
it, and resolve it.
5. How can a leasing professional BEST increase the chances of turning an
inbound lead into a successful visit?
A. Find the source of the lead.
B. Respond to the lead immediately.
C. Send the lead a promotional flyer.
D. Add the lead to a direct mailing list - ANSWER B. Respond to the lead
immediately.
6. All the following tasks are key functions of the leasing professional's role
EXCEPT:
A. Increasing the revenue of the property.
B. Adhering to regulations to minimize liability.
C. Showing model apartments to prospective residents.
,D. Ensuring that information provided by applicants is truthful - ANSWER D.
Ensuring that information provided by applicants is truthful
7. What should be a leasing professional's FIRST response after receiving a notice
to vacate from a community resident?
A. Schedule a move-out inspection and walkthrough.
B. Send a final account-due notice to the resident.
C. Ask the community manager to persuade the resident to stay.
D. Personally contact the resident and attempt to retract the notice. - ANSWER
D. Personally contact the resident and attempt to retract the notice.
8. Community staff members who exhibit which characteristic are MOST likely to
ensure that residents are provided the best possible service with the fewest
misunderstandings?
A. Goal-oriented attitudes
B. Effective communication
C. Flexibility
D. Ability to multitask - ANSWER B. Effective communication
9. A leasing professional who has a firm understanding of the community's
resident profile will be able to conclude which information about the typical
resident?
A. Financial and occupational status
B. Quantity and frequency of service requests
C. Needs, wants, and qualifying characteristics
, D. Risk for nonpayment or delinquent rent - ANSWER C. Needs, wants, and
qualifying characteristics
10. When engaging residents in discussion while persuading them to renew,
which topic would be MOST useful to discuss?
A. The need of the community to stay fully occupied
B. The services at the property that they have used and valued
C. The number of maintenance or service calls the resident made
D. The aspects of the property that were inadequate or not utilized - ANSWER
B. The services at the property that they have used and valued
11. How can a leasing professional BEST persuade prospective residents that the
apartment community is a trusted brand?
A. Match the prospective residents' needs to the community's features.
B. Welcome prospective residents with healthy beverages and/or snacks
C. Ask the maintenance team to provide testimonials of excellent service.
D. Display positive feedback from past, prospective, and current residents. -
ANSWER D. Display positive feedback from past, prospective, and current
residents.
12. Why should "closing" occur at each step of the sales process?
A. To provide time for the prospective resident to consider his/her options
B. To give the prospective resident an opportunity to review competitors' offers
C. To gain a firm commitment from the prospective resident before moving to the
next step
