CALP Verified Multiple Choice and Conceptual
Actual Emended Exam Questions With
Reviewed 100% Correct Detailed Answers
Guaranteed Pass!!Current Update
1. What are the three KEY steps in the relationship-sales process?
A. Assess, present, and close
B. Contact, collaborate, and listen
C. Introduce, assess, and persuade
D. Present, persuade, and close - ANSWER Asses, present, and close
2. What is the three-step process to manage objections?
A. State it, accept it, and fix it.
B. Hear it, describe it, and deny it.
C. Admit it, explain it, and resolve it.
D. Understand it, counter it, and overcome it. - ANSWER Admit it, explain it,
and resolve it
3. How can a leasing professional BEST increase the chances of turning an
inbound lead into a successful visit?
A. Find the source of the lead.
B. Respond to the lead immediately.
C. Send the lead a promotional flyer.
,D. Add the lead to a direct mailing list. - ANSWER Respond to the lead
immediately
4. All the following tasks are key functions of the leasing professional's role
EXCEPT:
A. Increasing the revenue of the property.
B. Adhering to regulations to minimize liability.
C. Showing model apartments to prospective residents.
D. Ensuring that information provided by applicants is truthful. - ANSWER
Ensuring that information provided by applicants is truthful
5. What should be a leasing professional's FIRST response after receiving a notice
to vacate from a community resident?
A. Schedule a move-out inspection and walkthrough.
B. Send a final account-due notice to the resident.
C. Ask the community manager to persuade the resident to stay.
D. Personally contact the resident and attempt to retract the notice. - ANSWER
Personally contact the resident and attempt to retract the notice
6. Community staff members who exhibit which characteristic are MOST likely to
ensure that residents are provided the best possible service with the fewest
misunderstandings?
A. Goal-oriented attitudes
B. Effective communication
C. Flexibility
, D. Ability to multitask - ANSWER Effective communication
7. A leasing professional who has a firm understanding of the community's
resident profile will be able to conclude which information about the typical
resident?
A. Financial and occupational status
B. Quantity and frequency of service requests
C. Needs, wants, and qualifying characteristics
D. Risk for nonpayment or delinquent rent - ANSWER Needs, wants, and
qualifying characteristics
8. When engaging residents in discussion while persuading them to renew, which
topic would be MOST useful to discuss?
A. The need of the community to stay fully occupied
B. The services at the property that they have used and valued
C. The number of maintenance or service calls the resident made
D. The aspects of the property that were inadequate or not utilized - ANSWER
The services at the property that they have used and valued
9. How can a leasing professional BEST persuade prospective residents that the
apartment community is a trusted brand?
A. Match the prospective residents' needs to the community's features.
B. Welcome prospective residents with healthy beverages and/or snacks.
C. Ask the maintenance team to provide testimonials of excellent service.
Actual Emended Exam Questions With
Reviewed 100% Correct Detailed Answers
Guaranteed Pass!!Current Update
1. What are the three KEY steps in the relationship-sales process?
A. Assess, present, and close
B. Contact, collaborate, and listen
C. Introduce, assess, and persuade
D. Present, persuade, and close - ANSWER Asses, present, and close
2. What is the three-step process to manage objections?
A. State it, accept it, and fix it.
B. Hear it, describe it, and deny it.
C. Admit it, explain it, and resolve it.
D. Understand it, counter it, and overcome it. - ANSWER Admit it, explain it,
and resolve it
3. How can a leasing professional BEST increase the chances of turning an
inbound lead into a successful visit?
A. Find the source of the lead.
B. Respond to the lead immediately.
C. Send the lead a promotional flyer.
,D. Add the lead to a direct mailing list. - ANSWER Respond to the lead
immediately
4. All the following tasks are key functions of the leasing professional's role
EXCEPT:
A. Increasing the revenue of the property.
B. Adhering to regulations to minimize liability.
C. Showing model apartments to prospective residents.
D. Ensuring that information provided by applicants is truthful. - ANSWER
Ensuring that information provided by applicants is truthful
5. What should be a leasing professional's FIRST response after receiving a notice
to vacate from a community resident?
A. Schedule a move-out inspection and walkthrough.
B. Send a final account-due notice to the resident.
C. Ask the community manager to persuade the resident to stay.
D. Personally contact the resident and attempt to retract the notice. - ANSWER
Personally contact the resident and attempt to retract the notice
6. Community staff members who exhibit which characteristic are MOST likely to
ensure that residents are provided the best possible service with the fewest
misunderstandings?
A. Goal-oriented attitudes
B. Effective communication
C. Flexibility
, D. Ability to multitask - ANSWER Effective communication
7. A leasing professional who has a firm understanding of the community's
resident profile will be able to conclude which information about the typical
resident?
A. Financial and occupational status
B. Quantity and frequency of service requests
C. Needs, wants, and qualifying characteristics
D. Risk for nonpayment or delinquent rent - ANSWER Needs, wants, and
qualifying characteristics
8. When engaging residents in discussion while persuading them to renew, which
topic would be MOST useful to discuss?
A. The need of the community to stay fully occupied
B. The services at the property that they have used and valued
C. The number of maintenance or service calls the resident made
D. The aspects of the property that were inadequate or not utilized - ANSWER
The services at the property that they have used and valued
9. How can a leasing professional BEST persuade prospective residents that the
apartment community is a trusted brand?
A. Match the prospective residents' needs to the community's features.
B. Welcome prospective residents with healthy beverages and/or snacks.
C. Ask the maintenance team to provide testimonials of excellent service.
