CALP Verified Multiple Choice and Conceptual
Actual Emended Exam Questions With
Reviewed 100% Correct Detailed Answers
Guaranteed Pass!!Current Update
1. What does CRA mean? - ANSWER It refers to a Consumer Reporting
Agency - like Experian, Transunion or Equifax.
2. What is the most common reason for rejecting an application? - ANSWER
What is the most common reason for rejecting an application?
3. When does an adverse action notice need to be issued? - ANSWER
When an application does not meet the required criteria of the property
and it is rejected, or when the application is conditionally accepted
(requiring addition monies or guarantors).
4. Who is typically responsible for insuring an apartment? - ANSWER The
management company will insure the property, but residents are
responsible for their own possessions and in some cases, liability. Renter's
insurance is highly recommended.
5. List and describe the four elements of a contract. - ANSWER • The Offer
is an invitation to enter into a contract.
• The Acceptance is the absolute and unconditionally acceptance of
the contract.
, • Consideration means that something of value is given by one party in
return for something of value from another party.
• Capacity means that each person had the legal competence to
understand the nature and consequence of entering into a contract.
6. Landlord-tenant laws are established in cities and states and cover what
types of issues? - ANSWER • Habitability
• Utilities and utility reimbursements
• Subletting or replacing resident
• Security deposits and refund rules
• Safety and locking devices
• Environmental hazards
• Rights of entry and rights of privacy
• Health codes
7. List the key areas involved in relationship selling. - ANSWER • Knowing
your market, prospects, message, and product
• Understanding each prospect's needs by asking questions and
listening
• Using a personalized approach to selling based on emotional appeal •
Closing
8. What three duties are part of the leasing professional's relationship with
the prospect? - ANSWER • A duty to teach the prospect
• A duty to tailor your message to the prospect
• A duty to take control of the presentation
9. Why is it so important to know the "story" that is being told online about
your community? - ANSWER By understanding what things prospective
, residents already are likely to know about your community, you can avoid
emails and phone conversations in which you do a "data dump" of
information that the prospect already knows!
10.Define an "open-ended" question. - ANSWER Open-ended questions
elicit the prospective resident's needs, interests, and feelings. Open-ended
questions usually begin with "what," "why," "how," "tell me", or "describe".
11. List some things that you can do to limit distractions while on the
telephone with a prospective resident. - ANSWER • Turn your chair to
face the wall rather than facing coworkers.
• If you're in an enclosed office, close the door.
• Open up your website while you talk so you can help a prospective customer
better visualize your community.
• Avoid trying to perform other tasks while you're on a call with a prospective
resident—"multitasking" in this way has been shown to reduce performance by
distracting you!
12. Describe the sales technique of "emotional appeal." - ANSWER This is
a technique in which you look to find a way to create personal meaning and
value to a prospective resident. Successful "emotional appeal" approaches
typically involve connecting features and qualities of your community with a
prospective resident's needs and interests. Emotional appeal answers the
question "so what?"
13. When we talk about how "closing occurs at each step of the sales process,"
what do we mean? - ANSWER It means getting a firm commitment
Actual Emended Exam Questions With
Reviewed 100% Correct Detailed Answers
Guaranteed Pass!!Current Update
1. What does CRA mean? - ANSWER It refers to a Consumer Reporting
Agency - like Experian, Transunion or Equifax.
2. What is the most common reason for rejecting an application? - ANSWER
What is the most common reason for rejecting an application?
3. When does an adverse action notice need to be issued? - ANSWER
When an application does not meet the required criteria of the property
and it is rejected, or when the application is conditionally accepted
(requiring addition monies or guarantors).
4. Who is typically responsible for insuring an apartment? - ANSWER The
management company will insure the property, but residents are
responsible for their own possessions and in some cases, liability. Renter's
insurance is highly recommended.
5. List and describe the four elements of a contract. - ANSWER • The Offer
is an invitation to enter into a contract.
• The Acceptance is the absolute and unconditionally acceptance of
the contract.
, • Consideration means that something of value is given by one party in
return for something of value from another party.
• Capacity means that each person had the legal competence to
understand the nature and consequence of entering into a contract.
6. Landlord-tenant laws are established in cities and states and cover what
types of issues? - ANSWER • Habitability
• Utilities and utility reimbursements
• Subletting or replacing resident
• Security deposits and refund rules
• Safety and locking devices
• Environmental hazards
• Rights of entry and rights of privacy
• Health codes
7. List the key areas involved in relationship selling. - ANSWER • Knowing
your market, prospects, message, and product
• Understanding each prospect's needs by asking questions and
listening
• Using a personalized approach to selling based on emotional appeal •
Closing
8. What three duties are part of the leasing professional's relationship with
the prospect? - ANSWER • A duty to teach the prospect
• A duty to tailor your message to the prospect
• A duty to take control of the presentation
9. Why is it so important to know the "story" that is being told online about
your community? - ANSWER By understanding what things prospective
, residents already are likely to know about your community, you can avoid
emails and phone conversations in which you do a "data dump" of
information that the prospect already knows!
10.Define an "open-ended" question. - ANSWER Open-ended questions
elicit the prospective resident's needs, interests, and feelings. Open-ended
questions usually begin with "what," "why," "how," "tell me", or "describe".
11. List some things that you can do to limit distractions while on the
telephone with a prospective resident. - ANSWER • Turn your chair to
face the wall rather than facing coworkers.
• If you're in an enclosed office, close the door.
• Open up your website while you talk so you can help a prospective customer
better visualize your community.
• Avoid trying to perform other tasks while you're on a call with a prospective
resident—"multitasking" in this way has been shown to reduce performance by
distracting you!
12. Describe the sales technique of "emotional appeal." - ANSWER This is
a technique in which you look to find a way to create personal meaning and
value to a prospective resident. Successful "emotional appeal" approaches
typically involve connecting features and qualities of your community with a
prospective resident's needs and interests. Emotional appeal answers the
question "so what?"
13. When we talk about how "closing occurs at each step of the sales process,"
what do we mean? - ANSWER It means getting a firm commitment
