TEWLS 3 EXAM QUESTIONS WITH
CORRECT ANSWERS
The Customer Support Representative is responsible for creating and maintaining
specific Master Data information. What information is created and maintained by the
CSE, and which transaction(s) do they use? - Correct Answers -Contact
Phone
Function
A Customer Support Representative often needs to contact a customer by email or
telephone. Select all transactions the CSR could use to find contact information for a
specific customer. - Correct Answers -
A Customer Support Representative can create and maintain several fields within a
Customer Master Data record. Select all fields a CSR can create or change. - Correct
Answers -Contact Person
Function of a Contact Person
Phone Number
Which field defines which condition code, in combination with the IPG, can be issued to
a customer? - Correct Answers -Issue Restriction Code
In the TEWLS Customer Data fields you can find various settings which are used for
validation when a new sales order arrives. Match these codes with their definitions. -
Correct Answers -Issue Restriction Code-This code indicates which condition code can
be issued with a certain IPG
Media and Status Code-his code indicates the status recipient and type of status
required
Auto System Code-This code is used by TEWLS to determine how output is to be
generated
CORRECT ANSWERS
The Customer Support Representative is responsible for creating and maintaining
specific Master Data information. What information is created and maintained by the
CSE, and which transaction(s) do they use? - Correct Answers -Contact
Phone
Function
A Customer Support Representative often needs to contact a customer by email or
telephone. Select all transactions the CSR could use to find contact information for a
specific customer. - Correct Answers -
A Customer Support Representative can create and maintain several fields within a
Customer Master Data record. Select all fields a CSR can create or change. - Correct
Answers -Contact Person
Function of a Contact Person
Phone Number
Which field defines which condition code, in combination with the IPG, can be issued to
a customer? - Correct Answers -Issue Restriction Code
In the TEWLS Customer Data fields you can find various settings which are used for
validation when a new sales order arrives. Match these codes with their definitions. -
Correct Answers -Issue Restriction Code-This code indicates which condition code can
be issued with a certain IPG
Media and Status Code-his code indicates the status recipient and type of status
required
Auto System Code-This code is used by TEWLS to determine how output is to be
generated
