WGU C180 Exam 2 Latest Update Questions and 100% Verified Correct Answers Guaranteed A+

WGU C180 Exam 2 Latest Update 2025-2026 50
Questions and 100% Verified Correct Answers
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"Good" and "Bad" Criticisms: 5 stylistic characteristics - CORRECT ANSWER: 1.)
*negative language and harsh manner:* poorly given criticisms used this more often
than well given criticisms (bad words, raised voice, volume, pitch)

2.) *specificity of change suggested:* well given criticism often goes on to provide
details about how to improve; good criticisms are often specific, not all specific criticisms
are good

3.) *whether assistance to make the change was provided:* well given criticism does
this more often that poor given criticism

4.) *whether positive reasons for making the change were provided:* well given criticism
does this more often

5.) *whether the specific negative criticism was framed in a larger positive message:*
well given criticism does this more often



5 different styles of conflict - CORRECT ANSWER: 1.) *Avoidance*

---> occurs when people avoid or stay away from conflict

---> reflects a pessimistic attitude about conflict
---> can be physical or conversational

---> LOSE-LOSE; "no way"


2.) *Accommodation*

---> occurs when we allow others to have their own way rather than asserting our own
point of view

---> having low concern for themselves and high concern for others

---> LOSE-WIN; " we'll do it your way"

,3.) *Competition*

---> a win-lose approach to conflict that involves high concern for self and low concern
for others

---> WIN-LOSE; "my way"



4.) *Compromise*

---> gives both people at least some of what they want, although both sacrifice part of
their goals

---> when partial satisfaction is the best you can hope for
---> NEGOTIATED LOSE-LOSE; "Half way"



5.) *Collaboration*

---> involves a high-degree of concern for both self and others, with the goal of solving
problems not "my way" or "your way" but "our way"

--->each person gets what he or she wants -- finds solutions that meets the needs of
everyone involved

---> WIN-WIN; "our way"



Benefits of well-given criticism - CORRECT ANSWER: > resolve a problem

> lessen an irritation

> achieve a specific goal
>strengthen a relationship

>bring satisfaction that comes from helping someone else reach a goal or overcome a
problem
>makes both interactants feel that their relationship is stronger



Burelson's Theory of Comforting - CORRECT ANSWER: >message should explicitly
acknowledge, legitimate, and elaborate feelings

, Burleson's Three Levels of Comforting - CORRECT ANSWER: Level 1: Denies other's
feelings

---> condemns other's feelings

---> challenges legitimacy of feelings

---> ignores feelings



Level 2: Implicit recognition of other's feelings:
---> attempts to divert attention

---> acknowledges feelings but just briefly
---> gives non-feeling centered explaination

*We do this most often*



Level 3: Explicit recognition of other's feelings

--->recognizes emotion with some explanation
---> provides elaborated acknowledgement and explanation

--->helps other person to gain perspective on feelings

* When people are sad or disappointed about something, Level 3 messages are
preferred by both men and women*

*Women might be more skilled at communicating Level 3 messages than men*


Characteristics of small talk - CORRECT ANSWER: >safe topics:



>variety of topics: we tend to talk about lots of different topics in not a whole lot of depth


>question and answer form:



>parallel topics: I ask you how many pets you have, you ask me how many pets I have