Test Bank For
Principles of Information Systems 15th Edition by Ralph Stair, Mark Perew, Lakeisha Magwood Vance
Copyright 2025
Chapter1 -14
Ch 01 Information Systems: People, Technology, Processes, and Structure
1. A well-designed information system includes some form of _____________ to monitor and
control its operation.
a. feedback mechanism
b. data analysis
c. information component
d. software processing
ANSWER: a
RATIONALE: A well-designed information system includes some form of feedback mechanism to
monitor and control its operation. This feedback ensures that the system continues to
operate in an effective and efficient manner. Data and software are components of an
information system but by themselves monitor or control an information system.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an information
system.
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:31 PM
DATE MODIFIED: 10/22/2024 1:31 PM
2. The ____________ component of an information system makes the difference between success and failure in
all organizations.
a. procedures
b. people
c. data
d. software
ANSWER: b
RATIONALE: People are involved in many aspects of information systems. You can have the right
data, software, hardware, and procedures in place, but without the right people to
build, maintain, interpret, and get the right results from an information system, the
information system will not be successful.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an information
Copyright Cengage Learning. Powered by Cognero. Page 1
, system.
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:31 PM
DATE MODIFIED: 10/22/2024 1:31 PM
3. A ______________ is a set of related activities that takes input, adds value, and creates output for the
customer.
a. standard
b. procedure
c. process
d. model
ANSWER: c
RATIONALE: A process is a set of related activities that takes input, adds value, and creates output
for the customer. A procedure defines the steps to follow to achieve a specific end
result; a model is a representation (or diagram) of something such as a process or
procedure; a standard is an acceptable level of quality for a process.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an information
system.
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
4. An organization's data center, servers, software applications, and databases are an example of its
_______________________________.
a. technology infrastructure
b. five-component model
c. software
d. hardware
ANSWER: a
RATIONALE: An organization's technology infrastructure includes all of its hardware, software,
databases, networks, facilities (such as data centers and server rooms), and services
provided by third parties (such as outside consultants, leased hardware, third-party
software, and outside storage).
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an information
system.
TOPICS: 1.1: What Is an Information System?
Copyright Cengage Learning. Powered by Cognero. Page 2
,KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
5. Which of the following is NOT an example of a process?
a. A chef makes spaghetti and serves it to a customer.
b. A salesperson takes a customer order for a truck.
c. A university student turns on a computer in the lab.
d. A porter checks in and cleans a vehicle to be re-rented.
ANSWER: c
RATIONALE: A process is a set of related activities that takes input, adds value, and creates output
for the customer. An employee turning on a computer could be a step within a
process, but it in itself is not a process. All of the other choices—the chef,
salesperson, and porter—take input, add value, and create output for the customer.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an information
system.
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Apply
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 1/17/2025 4:37 AM
6. A series of activities that an organization performs to transform inputs into outputs in such a way that the
value of the input is increased is a ____________.
a. process
b. procedure
c. supply chain
d. value chain
ANSWER: d
RATIONALE: The value chain is a series of activities that an organization performs to transform
inputs into outputs in such a way that the value of the input is increased. The supply
chain is a key value chain whose primary processes include inbound logistics,
operations, outbound logistics, marketing and sales, and service. An organization's
supply chain encompasses the processes required to get the right product or service
into the right consumer's hands in the right quantity at the right time and at the right
cost.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.3 - Describe the role of information systems in the value chain of a
business.
TOPICS: 1.2: Value Chain
KEYWORDS: Bloom's: Understand
Copyright Cengage Learning. Powered by Cognero. Page 3
,DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
7. Which of the following is NOT true about Amazon's proprietary information systems?
a. They were created to manage products, vendor partners, and fulfillment centers, which enabled the
company to surpass their competitors.
b. They are now a product that Amazon has sold to other companies looking to support their own
supply chains.
c. They are not fully integrated into the value chain and supply chain processes and can easily be
separated from their integral components.
d. They were created to allow Amazon to create, build, and maintain a strong competitive advantage in
the marketplace.
ANSWER: c
RATIONALE: Amazon holds that its information systems are so intimately involved that they are
part of the process itself. From the company's perspective, the information system is
an integral component in the process and cannot be separated from it, whether
providing input, aiding product transformation, or producing output.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.3 - Describe the role of information systems in the value chain of a
business.
TOPICS: 1.2: Value Chain
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
8. Which of the following is NOT true about information systems?
a. Information systems use information technology components and apply them to solve problems.
b. Information systems create business value and perform other business tasks.
c. Good information systems can enable people to produce extraordinary results.
d. An information system's most important component is its data component.
ANSWER: d
RATIONALE: While data is an important component, all five components must function
collaboratively to complete a task.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an information
system.
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
Copyright Cengage Learning. Powered by Cognero. Page 4
,9. Which of the following is NOT an example of a business using information systems to create a competitive
advantage?
a. Home Depot uses a vendor-managed inventory system to streamline product flow and better manage
its store inventories, which reduce holding costs and out-of-stocks.
b. A roofing company employs an information system to track and analyze the movement and tasks of
employees on job sites to speed up the process and reduce labor costs.
c. Panera uses kiosks and online ordering so that customers place their own orders, so employees can
focus more on producing the order and speeding up the ordering process.
d. A marketing firm uses an information system to keep track of its customer email list to provide
monthly newsletters about its offerings and to keep track of those who wish to unsubscribe.
ANSWER: d
RATIONALE: The marketing firm may add customers using its newsletter, but it is not using its
information system to create an advantage over its competitors.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.2 - Identify four benefits of creating a strategic plan.
TOPICS: 1.3: Strategic Planning
KEYWORDS: Bloom's: Apply
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
10. Jordan White is a new employee at your company. He introduces himself and describes his new role in the
Information Systems department at the company. He says he will be responsible for collecting and analyzing
finance information to solve problems and address challenges within the finance area. What is most likely his
role at the company?
a. business analyst
b. systems analyst
c. chief information officer
d. data science analyst
ANSWER: a
RATIONALE: Business analysts are responsible for evaluating and solving business challenges.
They must collect, review, and analyze information that enables them to make sound
recommendations. They often specialize in a particular functional area, such as
supply chain management, marketing, finance, or product development or, in an
industry like healthcare, consumer products, or transportation, among others.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.1 - Identify two key leadership responsibilities in implementing
successful information systems.
TOPICS: 1.4: Information Systems Careers
KEYWORDS: Bloom's: Apply
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
Copyright Cengage Learning. Powered by Cognero. Page 5
, 11. An information system is a combination of hardware and software components, along
with _________, processes, and people, that function collaboratively to complete a task.
a. feedback
b. data
c. information
d. transactions
ANSWER: b
RATIONALE: Data is the missing component. By definition, an information system is a
combination of hardware and software components, along with data, processes, and
people, that function collaboratively to complete a task.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an information
system.
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
12. Strategic planning is a process that helps leaders identify initiatives and projects that will achieve
______________ objectives.
a. organizational
b. communication
c. information
d. management
ANSWER: a
RATIONALE: Strategic planning is a process that helps leaders identify initiatives and projects that
will achieve organizational objectives. Strategic planning provides the ability of the
organization to be proactive and to take advantage of opportunities and trends, rather
than passively reacting to them.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.2 - Identify four benefits of creating a strategic plan.
TOPICS: 1.3: Strategic Planning
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
13. Which of the following is NOT a benefit of strategic planning?
a. Focuses the organization's resources on agreed-on key priorities.
b. Allows the organization to take advantage of opportunities and trends.
Copyright Cengage Learning. Powered by Cognero. Page 6
Principles of Information Systems 15th Edition by Ralph Stair, Mark Perew, Lakeisha Magwood Vance
Copyright 2025
Chapter1 -14
Ch 01 Information Systems: People, Technology, Processes, and Structure
1. A well-designed information system includes some form of _____________ to monitor and
control its operation.
a. feedback mechanism
b. data analysis
c. information component
d. software processing
ANSWER: a
RATIONALE: A well-designed information system includes some form of feedback mechanism to
monitor and control its operation. This feedback ensures that the system continues to
operate in an effective and efficient manner. Data and software are components of an
information system but by themselves monitor or control an information system.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an information
system.
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:31 PM
DATE MODIFIED: 10/22/2024 1:31 PM
2. The ____________ component of an information system makes the difference between success and failure in
all organizations.
a. procedures
b. people
c. data
d. software
ANSWER: b
RATIONALE: People are involved in many aspects of information systems. You can have the right
data, software, hardware, and procedures in place, but without the right people to
build, maintain, interpret, and get the right results from an information system, the
information system will not be successful.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an information
Copyright Cengage Learning. Powered by Cognero. Page 1
, system.
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:31 PM
DATE MODIFIED: 10/22/2024 1:31 PM
3. A ______________ is a set of related activities that takes input, adds value, and creates output for the
customer.
a. standard
b. procedure
c. process
d. model
ANSWER: c
RATIONALE: A process is a set of related activities that takes input, adds value, and creates output
for the customer. A procedure defines the steps to follow to achieve a specific end
result; a model is a representation (or diagram) of something such as a process or
procedure; a standard is an acceptable level of quality for a process.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an information
system.
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
4. An organization's data center, servers, software applications, and databases are an example of its
_______________________________.
a. technology infrastructure
b. five-component model
c. software
d. hardware
ANSWER: a
RATIONALE: An organization's technology infrastructure includes all of its hardware, software,
databases, networks, facilities (such as data centers and server rooms), and services
provided by third parties (such as outside consultants, leased hardware, third-party
software, and outside storage).
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an information
system.
TOPICS: 1.1: What Is an Information System?
Copyright Cengage Learning. Powered by Cognero. Page 2
,KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
5. Which of the following is NOT an example of a process?
a. A chef makes spaghetti and serves it to a customer.
b. A salesperson takes a customer order for a truck.
c. A university student turns on a computer in the lab.
d. A porter checks in and cleans a vehicle to be re-rented.
ANSWER: c
RATIONALE: A process is a set of related activities that takes input, adds value, and creates output
for the customer. An employee turning on a computer could be a step within a
process, but it in itself is not a process. All of the other choices—the chef,
salesperson, and porter—take input, add value, and create output for the customer.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an information
system.
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Apply
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 1/17/2025 4:37 AM
6. A series of activities that an organization performs to transform inputs into outputs in such a way that the
value of the input is increased is a ____________.
a. process
b. procedure
c. supply chain
d. value chain
ANSWER: d
RATIONALE: The value chain is a series of activities that an organization performs to transform
inputs into outputs in such a way that the value of the input is increased. The supply
chain is a key value chain whose primary processes include inbound logistics,
operations, outbound logistics, marketing and sales, and service. An organization's
supply chain encompasses the processes required to get the right product or service
into the right consumer's hands in the right quantity at the right time and at the right
cost.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.3 - Describe the role of information systems in the value chain of a
business.
TOPICS: 1.2: Value Chain
KEYWORDS: Bloom's: Understand
Copyright Cengage Learning. Powered by Cognero. Page 3
,DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
7. Which of the following is NOT true about Amazon's proprietary information systems?
a. They were created to manage products, vendor partners, and fulfillment centers, which enabled the
company to surpass their competitors.
b. They are now a product that Amazon has sold to other companies looking to support their own
supply chains.
c. They are not fully integrated into the value chain and supply chain processes and can easily be
separated from their integral components.
d. They were created to allow Amazon to create, build, and maintain a strong competitive advantage in
the marketplace.
ANSWER: c
RATIONALE: Amazon holds that its information systems are so intimately involved that they are
part of the process itself. From the company's perspective, the information system is
an integral component in the process and cannot be separated from it, whether
providing input, aiding product transformation, or producing output.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.3 - Describe the role of information systems in the value chain of a
business.
TOPICS: 1.2: Value Chain
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
8. Which of the following is NOT true about information systems?
a. Information systems use information technology components and apply them to solve problems.
b. Information systems create business value and perform other business tasks.
c. Good information systems can enable people to produce extraordinary results.
d. An information system's most important component is its data component.
ANSWER: d
RATIONALE: While data is an important component, all five components must function
collaboratively to complete a task.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an information
system.
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
Copyright Cengage Learning. Powered by Cognero. Page 4
,9. Which of the following is NOT an example of a business using information systems to create a competitive
advantage?
a. Home Depot uses a vendor-managed inventory system to streamline product flow and better manage
its store inventories, which reduce holding costs and out-of-stocks.
b. A roofing company employs an information system to track and analyze the movement and tasks of
employees on job sites to speed up the process and reduce labor costs.
c. Panera uses kiosks and online ordering so that customers place their own orders, so employees can
focus more on producing the order and speeding up the ordering process.
d. A marketing firm uses an information system to keep track of its customer email list to provide
monthly newsletters about its offerings and to keep track of those who wish to unsubscribe.
ANSWER: d
RATIONALE: The marketing firm may add customers using its newsletter, but it is not using its
information system to create an advantage over its competitors.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.2 - Identify four benefits of creating a strategic plan.
TOPICS: 1.3: Strategic Planning
KEYWORDS: Bloom's: Apply
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
10. Jordan White is a new employee at your company. He introduces himself and describes his new role in the
Information Systems department at the company. He says he will be responsible for collecting and analyzing
finance information to solve problems and address challenges within the finance area. What is most likely his
role at the company?
a. business analyst
b. systems analyst
c. chief information officer
d. data science analyst
ANSWER: a
RATIONALE: Business analysts are responsible for evaluating and solving business challenges.
They must collect, review, and analyze information that enables them to make sound
recommendations. They often specialize in a particular functional area, such as
supply chain management, marketing, finance, or product development or, in an
industry like healthcare, consumer products, or transportation, among others.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.1 - Identify two key leadership responsibilities in implementing
successful information systems.
TOPICS: 1.4: Information Systems Careers
KEYWORDS: Bloom's: Apply
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
Copyright Cengage Learning. Powered by Cognero. Page 5
, 11. An information system is a combination of hardware and software components, along
with _________, processes, and people, that function collaboratively to complete a task.
a. feedback
b. data
c. information
d. transactions
ANSWER: b
RATIONALE: Data is the missing component. By definition, an information system is a
combination of hardware and software components, along with data, processes, and
people, that function collaboratively to complete a task.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.4 - Describe each of the five elements that make up an information
system.
TOPICS: 1.1: What Is an Information System?
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
12. Strategic planning is a process that helps leaders identify initiatives and projects that will achieve
______________ objectives.
a. organizational
b. communication
c. information
d. management
ANSWER: a
RATIONALE: Strategic planning is a process that helps leaders identify initiatives and projects that
will achieve organizational objectives. Strategic planning provides the ability of the
organization to be proactive and to take advantage of opportunities and trends, rather
than passively reacting to them.
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: PerVa.POIS5E.25.1.2 - Identify four benefits of creating a strategic plan.
TOPICS: 1.3: Strategic Planning
KEYWORDS: Bloom's: Understand
DATE CREATED: 10/22/2024 1:32 PM
DATE MODIFIED: 10/22/2024 1:32 PM
13. Which of the following is NOT a benefit of strategic planning?
a. Focuses the organization's resources on agreed-on key priorities.
b. Allows the organization to take advantage of opportunities and trends.
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