WGU AIM2 D024: Professional Presence and Influence |Passed on
First Attempt |Latest Update with Complete Solution
Establishing Professional Presence to Promote a Healthy Work Environment
Reflection Paper
Saed A. Yusuf
Leavitt School of Health, Western Governors University
D024: Professional Presence and Influence
Deborah Dillard
July 18th, 2025
Establishing Professional Presence to Promote a Healthy Work Environment
Healthcare settings expose the workforce to a multiplicity of complex and challenging
situations on a daily basis. Some of these situations usually require leaders and nurse clinicians
to possess a wide range of skills or abilities to respond effectively. Nurse leaders and clinicians
may possess clinical intelligence, which gives them confidence when faced with such problems.
However, many of these complex situations require more than specialty knowledge to be
resolved. This reflection explores how advanced professional nurses may manage these
challenging workplace situations and demonstrate how social and emotional intelligence power
skills can promote authentic leadership, professional presence, and social presence.
Managing Difficult Workplace Situations Using SEI
1|Page
, Self-awareness
Self-awareness is an essential tool for advanced nurse leaders and a core aspect of
authentic and effective leadership (Harley, 2024). Complex workplace situations and the
dynamic needs of modern work settings require self-aware leaders who comprehend their own
abilities and weaknesses. As an advanced professional nurse, managing difficult situations at
work is crucial to achieve individual, collective, and organizational success. Nurses who are
struggling with a negative attitude, burnout, or stress at work are likely to report poor task
performance. Nurse leaders with high self-awareness skills have a profound understanding of
their strengths, motivations, and values as well as limitations, which can help them manage these
situations and promote a healthy workplace environment (Brooks, 2025). Heightened self-
awareness implies that nurse leaders have a clear understanding of who they are, their values,
and their motivations. understanding to help others and foster joy at work if nurses lack a clear
understanding of who they are, what they are capable of, their values, and weaknesses. Self-
awareness enables advanced professional nurses to thrive in or manage challenging situations
using a growth mindset, mindfulness, patience, self-confidence, and self-efficacy.
Self-management
Another powerful social and emotional intelligence skill that can help advanced
professional nurses manage challenging situations in the workplace is self-management.
Katsiroumpa et al. (2025) described some of the aspects of self-management that can help nurses
deal with demanding situations, including resilience and stress management. Advanced
professional nurses with self-management skills can be proactive and adaptive in challenging
situations rather than reactive. Self-management focuses on whether nurse leaders are able to
accept responsibility, accountability, and contain their behavior within tolerable limits (Western
2|Page
First Attempt |Latest Update with Complete Solution
Establishing Professional Presence to Promote a Healthy Work Environment
Reflection Paper
Saed A. Yusuf
Leavitt School of Health, Western Governors University
D024: Professional Presence and Influence
Deborah Dillard
July 18th, 2025
Establishing Professional Presence to Promote a Healthy Work Environment
Healthcare settings expose the workforce to a multiplicity of complex and challenging
situations on a daily basis. Some of these situations usually require leaders and nurse clinicians
to possess a wide range of skills or abilities to respond effectively. Nurse leaders and clinicians
may possess clinical intelligence, which gives them confidence when faced with such problems.
However, many of these complex situations require more than specialty knowledge to be
resolved. This reflection explores how advanced professional nurses may manage these
challenging workplace situations and demonstrate how social and emotional intelligence power
skills can promote authentic leadership, professional presence, and social presence.
Managing Difficult Workplace Situations Using SEI
1|Page
, Self-awareness
Self-awareness is an essential tool for advanced nurse leaders and a core aspect of
authentic and effective leadership (Harley, 2024). Complex workplace situations and the
dynamic needs of modern work settings require self-aware leaders who comprehend their own
abilities and weaknesses. As an advanced professional nurse, managing difficult situations at
work is crucial to achieve individual, collective, and organizational success. Nurses who are
struggling with a negative attitude, burnout, or stress at work are likely to report poor task
performance. Nurse leaders with high self-awareness skills have a profound understanding of
their strengths, motivations, and values as well as limitations, which can help them manage these
situations and promote a healthy workplace environment (Brooks, 2025). Heightened self-
awareness implies that nurse leaders have a clear understanding of who they are, their values,
and their motivations. understanding to help others and foster joy at work if nurses lack a clear
understanding of who they are, what they are capable of, their values, and weaknesses. Self-
awareness enables advanced professional nurses to thrive in or manage challenging situations
using a growth mindset, mindfulness, patience, self-confidence, and self-efficacy.
Self-management
Another powerful social and emotional intelligence skill that can help advanced
professional nurses manage challenging situations in the workplace is self-management.
Katsiroumpa et al. (2025) described some of the aspects of self-management that can help nurses
deal with demanding situations, including resilience and stress management. Advanced
professional nurses with self-management skills can be proactive and adaptive in challenging
situations rather than reactive. Self-management focuses on whether nurse leaders are able to
accept responsibility, accountability, and contain their behavior within tolerable limits (Western
2|Page
