Operations and Supply Chain Management - C720 (WGU) Test
Questions and Answers
Operations - ANSWER -The process product.
used to acquire inputs, such as people,
capital, and material, and transform them
into outputs, such as products and services. Process - ANSWER -How to accomplish
a task.
Operations Manager - ANSWER -They
allocate resources. Process Design - ANSWER -How a
product is made; can fundamentally alter the
nature of the product. Example: changing the
Capital - ANSWER -Facilities and taste of Coca-Cola.
equipment
Process Technology - ANSWER -The
Competitive Advantage - ANSWER - application of knowledge to improve a
Developing capabilities that customers process.
value, can be sustained over the long-term,
and competitors find difficult to replicate.
Cross-Functionality - ANSWER -When
individuals with different expertise work
Inseparability - ANSWER -The process towards a common goal; this is an essential
of separating production from consumption; business process.
cannot be done for services because they are
produced and consumed simultaneously.
Concurrent Engineering - ANSWER -
Completing product design and process
Technology - ANSWER -The application design simultaneously.
of knowledge, tools, processes, and
procedures to solve problems.
Functional Areas - ANSWER -
Subsystems within an organization, such as
Product Design - ANSWER -The marketing, finance, and accounting, that are
characteristics, features, and performance of linked together by a common organizational
the product; how the product functions; does goal.
not fundamentally change the product.
Example: changing Coca-Cola's beverage
containers from glass to aluminum. Strategy - ANSWER -Consists of the
organizational goals and the methods of
implementing the goals; every element of the
Product Technology - ANSWER -The SWOT analysis should be considered when
application of knowledge to improve the developing strategies.
, Operations and Supply Chain Management - C720 (WGU) Test
Questions and Answers
Key Policies - ANSWER -Main goals of Supporting Goods - ANSWER -Supplies
an organization. and equipment that aid in the development of
products and services.
Organizational Structure - ANSWER -
The formal relationships among different Market Share - ANSWER -The
functional areas that aids in communication. percentage of sales in a particular market.
Relative Advantage - ANSWER -Where VIRAL - ANSWER -Value, Inimitable,
one entity has an advantage over another; rare, aptitude, and lifespan.
will often trade their specialized products for
those that they do not produce; companies
with a relative advantage are able to produce SWOT Analysis - ANSWER -Analyzing
products at a lower cost than their the internal (strengths and weaknesses) and
competitors. external (opportunities and threats)
environments.
North American Free Trade Agreement
(NAFTA) - ANSWER -A free trade Requirements for developing competitive
agreement between the United State, advantage - ANSWER -SWOT, business
Mexico, and Canada to reduce tariffs and process, competitive capabilities, and
other trade restrictions. customer requirements.
General Agreement on Tariffs and Trade Learning Curve - ANSWER -
(GATT) - ANSWER -A trade agreement Continuously improving a product to make it
designed to reduce tariffs and other trade better and cheaper.
restrictions.
Synergy - ANSWER -Teamwork where
Sustainability - ANSWER -Balancing the the whole is greater than the sum of its parts.
interconnected obligations to economic
viability, society, and the environment (the
triple bottom line). Key Processes - ANSWER -Strategy
development, product development, system
development, and order fulfillment.
What is the percentage of businesses that
operate within the service sector? -
ANSWER -88 percent System - ANSWER -The process of
, Operations and Supply Chain Management - C720 (WGU) Test
Questions and Answers
producing goods and system. Assurance - ANSWER -Knowledge and
courtesy of employees and their ability to
convey trust and confidence.
Matching - ANSWER -Matching
strengths to opportunities.
Process Redesign - ANSWER -The
complete overhaul of a process to improve
Converting - ANSWER -Converting performance.
weaknesses or threats into strengths or
opportunities.
Percent Change in Productivity -
ANSWER -[(New Productivity - Old
Productivity - ANSWER -Output / Input; Productivity)/Old Productivity] * 100
the goal is achieving more output given the
amount of inputs, thus saving money and
reducing production costs. Quality (internal) - ANSWER -How
quality is defined by the business; often
measured as the amount of a desired
The First Revolution - ANSWER - attribute; objective.
Starting in the late 1800s, increases in
manufacturing productivity reduced the need
for physical labor and enabled a shift towards Quality (external) - ANSWER -How
service-based jobs. quality is defined by the customer and the
product's fitness for use; meets customer's
needs and expectations; subjective.
The Second Revolution - ANSWER -
Productivity and efficiency improvements in
manufacturing freed resources for the rapid Questions for Customers when Improving
expansion of the service industry. Products - ANSWER -Ask what they
value (not just what they want), how do they
work, what makes them happy, and feedback
The Third Revolution - ANSWER -Also on specific product attributes.
known as the post-industrial era, this
revolution began in the 1950s with the
development of computers. This technology Costs of Quality - ANSWER -Failure
has allowed fewer people to do more work. costs, appraisal costs, and prevention costs.
Reliability - ANSWER -The ability to Failure Costs - ANSWER -Costs
perform dependably and accurately. accrued by the organization or customer as
the result of a failure of the product.
Questions and Answers
Operations - ANSWER -The process product.
used to acquire inputs, such as people,
capital, and material, and transform them
into outputs, such as products and services. Process - ANSWER -How to accomplish
a task.
Operations Manager - ANSWER -They
allocate resources. Process Design - ANSWER -How a
product is made; can fundamentally alter the
nature of the product. Example: changing the
Capital - ANSWER -Facilities and taste of Coca-Cola.
equipment
Process Technology - ANSWER -The
Competitive Advantage - ANSWER - application of knowledge to improve a
Developing capabilities that customers process.
value, can be sustained over the long-term,
and competitors find difficult to replicate.
Cross-Functionality - ANSWER -When
individuals with different expertise work
Inseparability - ANSWER -The process towards a common goal; this is an essential
of separating production from consumption; business process.
cannot be done for services because they are
produced and consumed simultaneously.
Concurrent Engineering - ANSWER -
Completing product design and process
Technology - ANSWER -The application design simultaneously.
of knowledge, tools, processes, and
procedures to solve problems.
Functional Areas - ANSWER -
Subsystems within an organization, such as
Product Design - ANSWER -The marketing, finance, and accounting, that are
characteristics, features, and performance of linked together by a common organizational
the product; how the product functions; does goal.
not fundamentally change the product.
Example: changing Coca-Cola's beverage
containers from glass to aluminum. Strategy - ANSWER -Consists of the
organizational goals and the methods of
implementing the goals; every element of the
Product Technology - ANSWER -The SWOT analysis should be considered when
application of knowledge to improve the developing strategies.
, Operations and Supply Chain Management - C720 (WGU) Test
Questions and Answers
Key Policies - ANSWER -Main goals of Supporting Goods - ANSWER -Supplies
an organization. and equipment that aid in the development of
products and services.
Organizational Structure - ANSWER -
The formal relationships among different Market Share - ANSWER -The
functional areas that aids in communication. percentage of sales in a particular market.
Relative Advantage - ANSWER -Where VIRAL - ANSWER -Value, Inimitable,
one entity has an advantage over another; rare, aptitude, and lifespan.
will often trade their specialized products for
those that they do not produce; companies
with a relative advantage are able to produce SWOT Analysis - ANSWER -Analyzing
products at a lower cost than their the internal (strengths and weaknesses) and
competitors. external (opportunities and threats)
environments.
North American Free Trade Agreement
(NAFTA) - ANSWER -A free trade Requirements for developing competitive
agreement between the United State, advantage - ANSWER -SWOT, business
Mexico, and Canada to reduce tariffs and process, competitive capabilities, and
other trade restrictions. customer requirements.
General Agreement on Tariffs and Trade Learning Curve - ANSWER -
(GATT) - ANSWER -A trade agreement Continuously improving a product to make it
designed to reduce tariffs and other trade better and cheaper.
restrictions.
Synergy - ANSWER -Teamwork where
Sustainability - ANSWER -Balancing the the whole is greater than the sum of its parts.
interconnected obligations to economic
viability, society, and the environment (the
triple bottom line). Key Processes - ANSWER -Strategy
development, product development, system
development, and order fulfillment.
What is the percentage of businesses that
operate within the service sector? -
ANSWER -88 percent System - ANSWER -The process of
, Operations and Supply Chain Management - C720 (WGU) Test
Questions and Answers
producing goods and system. Assurance - ANSWER -Knowledge and
courtesy of employees and their ability to
convey trust and confidence.
Matching - ANSWER -Matching
strengths to opportunities.
Process Redesign - ANSWER -The
complete overhaul of a process to improve
Converting - ANSWER -Converting performance.
weaknesses or threats into strengths or
opportunities.
Percent Change in Productivity -
ANSWER -[(New Productivity - Old
Productivity - ANSWER -Output / Input; Productivity)/Old Productivity] * 100
the goal is achieving more output given the
amount of inputs, thus saving money and
reducing production costs. Quality (internal) - ANSWER -How
quality is defined by the business; often
measured as the amount of a desired
The First Revolution - ANSWER - attribute; objective.
Starting in the late 1800s, increases in
manufacturing productivity reduced the need
for physical labor and enabled a shift towards Quality (external) - ANSWER -How
service-based jobs. quality is defined by the customer and the
product's fitness for use; meets customer's
needs and expectations; subjective.
The Second Revolution - ANSWER -
Productivity and efficiency improvements in
manufacturing freed resources for the rapid Questions for Customers when Improving
expansion of the service industry. Products - ANSWER -Ask what they
value (not just what they want), how do they
work, what makes them happy, and feedback
The Third Revolution - ANSWER -Also on specific product attributes.
known as the post-industrial era, this
revolution began in the 1950s with the
development of computers. This technology Costs of Quality - ANSWER -Failure
has allowed fewer people to do more work. costs, appraisal costs, and prevention costs.
Reliability - ANSWER -The ability to Failure Costs - ANSWER -Costs
perform dependably and accurately. accrued by the organization or customer as
the result of a failure of the product.
