Cluster 1
Objectives:
● Contribute to a harmonious and efficient work environment.
● Participate in workplace safety procedures
● Maintain a safe, clean and efficient work environment
● Attend sanitisation and hygiene care.
Point 1
Terms you need to know and understand:
Scoop of practice:
The skills that you are legally permitted to perform.
Professional ethics:
Codes of values and norms guide practical decisions when made by professionals.
Conflicts: clash between people with opposing opinions or principles.
Decorum:
Appropriateness of behaviour, conduct, dress and speech.
Team conflict:
A problem that occurs between team members. It affects the team's results.
Confidentiality:
Rules that limit access or place restrictions on certain types of information.
Ethics:
Making choices and judgments about right and wrong conduct.
Importance of greeting:
1. To communicate warmth and love
2. To make a difference
3. Gives a good first impression
4. Gives opportunities for memorable experiences
Positive facial expressions are important because they help the person focus on what you are
saying and help to clarify what has been said.
How to construct criticism for good relationships:
1. Limit your criticism to one current issue.
2. Focus on observable behaviour or action.
3. Be objective and specific when giving criticism.
4. Start by identifying good work practices.
5. You can then insert the “but”,to highlight the weakness.
6. End with another good point.
7. Help develop a specific action plan for your colleague to follow.
Point 2
1. Follow workplace procedures for hazard identification and risk control.
2. Contribute to occupational health and safety in the workplace.
Objectives:
● Contribute to a harmonious and efficient work environment.
● Participate in workplace safety procedures
● Maintain a safe, clean and efficient work environment
● Attend sanitisation and hygiene care.
Point 1
Terms you need to know and understand:
Scoop of practice:
The skills that you are legally permitted to perform.
Professional ethics:
Codes of values and norms guide practical decisions when made by professionals.
Conflicts: clash between people with opposing opinions or principles.
Decorum:
Appropriateness of behaviour, conduct, dress and speech.
Team conflict:
A problem that occurs between team members. It affects the team's results.
Confidentiality:
Rules that limit access or place restrictions on certain types of information.
Ethics:
Making choices and judgments about right and wrong conduct.
Importance of greeting:
1. To communicate warmth and love
2. To make a difference
3. Gives a good first impression
4. Gives opportunities for memorable experiences
Positive facial expressions are important because they help the person focus on what you are
saying and help to clarify what has been said.
How to construct criticism for good relationships:
1. Limit your criticism to one current issue.
2. Focus on observable behaviour or action.
3. Be objective and specific when giving criticism.
4. Start by identifying good work practices.
5. You can then insert the “but”,to highlight the weakness.
6. End with another good point.
7. Help develop a specific action plan for your colleague to follow.
Point 2
1. Follow workplace procedures for hazard identification and risk control.
2. Contribute to occupational health and safety in the workplace.
