ATI Leadership Ch 1 Exam 2025
Questions and Answers
Conflict - ....ANSWER ...-result of opposing thoughts, ideas, feelings,
perceptions, behaviors, values, opinions, or actions between individuals
Conflict Facts - ....ANSWER ...--inevitable part of professional, social, and
personal life and can have constructive or destructive results
- Nurses can use problem-solving and negotiation strategies to prevent a problem
form evolving into a conflict
- Lack of conflict can cause organizational stasis
- Too much conflict can be demoralizing, produce anxiety, and contribute to
burnout
- Can disrupt work relationships and create a stressful atmosphere
- If at the level that productivity and quality of care are compromised, unit
manager must attempt to ID origin and attempt to resolve
Common Causes of Conflict - ....ANSWER ...--Ineffective communication
....COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED...TRUSTED & VERIFIED 1
, -Unclear expectations of team members in their various roles
-Poorly defined or actualized organizational structure
-Conflicts of interest and variance in standards
-Incompatibility of individuals
-Management or staffing changes
-Diversity related to age, gender, race, or ethnicity
Categories of Conflict - ....ANSWER ...-Intrapersonal
Interpersonal
Intergroup Conflict
Intrapersonal Conflict - ....ANSWER ...-Occurs within the person and can
involve internal struggle related to contradictory values
Intrapersonal Conflict Example - ....ANSWER ...-A nurse wants to move up
on the career ladder but is finding that time with her family is subsequently
compromised
Interpersonal Conflict - ....ANSWER ...-occurs between two or more
individuals with differing values, goals, or beliefs
- (in healthcare setting) involves disagreements among nurses, pts., family
members, and within a healthcare team
....COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED...TRUSTED & VERIFIED 2
Questions and Answers
Conflict - ....ANSWER ...-result of opposing thoughts, ideas, feelings,
perceptions, behaviors, values, opinions, or actions between individuals
Conflict Facts - ....ANSWER ...--inevitable part of professional, social, and
personal life and can have constructive or destructive results
- Nurses can use problem-solving and negotiation strategies to prevent a problem
form evolving into a conflict
- Lack of conflict can cause organizational stasis
- Too much conflict can be demoralizing, produce anxiety, and contribute to
burnout
- Can disrupt work relationships and create a stressful atmosphere
- If at the level that productivity and quality of care are compromised, unit
manager must attempt to ID origin and attempt to resolve
Common Causes of Conflict - ....ANSWER ...--Ineffective communication
....COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED...TRUSTED & VERIFIED 1
, -Unclear expectations of team members in their various roles
-Poorly defined or actualized organizational structure
-Conflicts of interest and variance in standards
-Incompatibility of individuals
-Management or staffing changes
-Diversity related to age, gender, race, or ethnicity
Categories of Conflict - ....ANSWER ...-Intrapersonal
Interpersonal
Intergroup Conflict
Intrapersonal Conflict - ....ANSWER ...-Occurs within the person and can
involve internal struggle related to contradictory values
Intrapersonal Conflict Example - ....ANSWER ...-A nurse wants to move up
on the career ladder but is finding that time with her family is subsequently
compromised
Interpersonal Conflict - ....ANSWER ...-occurs between two or more
individuals with differing values, goals, or beliefs
- (in healthcare setting) involves disagreements among nurses, pts., family
members, and within a healthcare team
....COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED...TRUSTED & VERIFIED 2
