NBC HWC Test Exam Questions And Answers
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1.4. Routine Ongoing Sessions Overview - ANSWER A coaching program starts
with an initial phase, followed by routine (ongoing) coaching sessions for a
predetermined period of weeks or months. At the opening of each session, the coach
asks about the client's current state (e.g., energy, mood); throughout the session, the
coach refers to shifts in the client's state. The coach facilitates review of previous action
steps, uses other processes as appropriate (Section 2: Coaching Process), and
supports the client in defining new action steps. The coach reflects the client's
understanding, perspectives, and learning. At the end of each session, the client
articulates new personal discoveries.
1.4. Routine Ongoing Sessions Competency - ANSWER 1.4.1. Connect, have
client self-assess state at beginning of each session
1.4.2. Check-in on prior session commitments/action steps
1.4.3. Invite client to select focus for session
1.4.4. Establish or refine client's short-term SMART goals or action steps for what will
be accomplished between sessions
1.4.5. Articulate new action steps and adjust plan if needed, with self-monitoring
1.4.6. Discover and reflect client's learning, including "take-aways" from session
1.4.7. Communicate appreciation of client's work
1.4.8. Invite the client to provide feedback to the coach on the coaching provided
1.5. Coaching Program Termination - Overview - ANSWER In the final coaching
session, the coach's focus is on recognition of progress, learning, and closure. The
client articulates successes and looks back at what s/he has learned. The coach helps
the client to establish a plan for how s/he will maintain or continue progressing toward
goals, with an emphasis on support and resources.
1.5. Coaching Program Termination - Competencies 1 - ANSWER 1.5.1. Invite the
client to reflect on, assess, and to articulate progress made, challenges experienced,
lessons learned, and growth attained
1.5. Coaching Program Termination - Competencies 2 - ANSWER 1.5.2. Assist in
developing sustainable pathway forward and/or maintenance/relapse prevention plan
including available support and resources
, 2.1. Client-centered relationship
Overview - ANSWER A coach facilitates behavior change by empowering the
client to self-discover values, resources, and strategies that are individualized and
meaningful. The client is the expert in navigating his/her own life, based upon personal
preferences and past experiences. The coach provides the structure of the session and
serves as a facilitative partner. The coach's primary role is NOT that of a content expert
or educator who diagnoses, advises, or instructs the client on what to do.
2.1. Client-centered relationship
Breakdown 1 - ANSWER 2.1.1. Client's agenda, needs, interests, and preferences
(vs. coach's) drives the coaching relationship
2.1. Client-centered relationship
Breakdown 2 - ANSWER 2.1.2. Share coach's personal information/experience
only when appropriate
2.1. Client-centered relationship
Breakdown 3 - ANSWER 2.1.3. Share information or recommendations only when
specifically asked or given permission to do so or as otherwise required within scope of
practice
2.1. Client-centered relationship
Breakdown 4 - ANSWER 2.1.4. Observe, name, and refer to client's beliefs and
values
2.1. Client-centered relationship
Breakdown 5 - ANSWER 2.1.5. Convey the belief that client is resourceful, expert
in own experience
2.1. Client-centered relationship
Breakdown 6 - ANSWER 2.1.6. Adjust approach according to client's health
literacy
2.2. Trust & rapport overview - ANSWER The coach establishes a positive and
safe environment where the client feels accepted and supported. The client is better
able to clarify values and access motivation when s/he feels safe to be honest and
vulnerable. Importantly, the coach's confidence in the client's ability to learn, grow, and
change supports the client's self-efficacy (Topic 2.12). The coach builds trust by
attending to the client's emotions as well as words and behaviors; for example, when
Verified 100% Correct
1.4. Routine Ongoing Sessions Overview - ANSWER A coaching program starts
with an initial phase, followed by routine (ongoing) coaching sessions for a
predetermined period of weeks or months. At the opening of each session, the coach
asks about the client's current state (e.g., energy, mood); throughout the session, the
coach refers to shifts in the client's state. The coach facilitates review of previous action
steps, uses other processes as appropriate (Section 2: Coaching Process), and
supports the client in defining new action steps. The coach reflects the client's
understanding, perspectives, and learning. At the end of each session, the client
articulates new personal discoveries.
1.4. Routine Ongoing Sessions Competency - ANSWER 1.4.1. Connect, have
client self-assess state at beginning of each session
1.4.2. Check-in on prior session commitments/action steps
1.4.3. Invite client to select focus for session
1.4.4. Establish or refine client's short-term SMART goals or action steps for what will
be accomplished between sessions
1.4.5. Articulate new action steps and adjust plan if needed, with self-monitoring
1.4.6. Discover and reflect client's learning, including "take-aways" from session
1.4.7. Communicate appreciation of client's work
1.4.8. Invite the client to provide feedback to the coach on the coaching provided
1.5. Coaching Program Termination - Overview - ANSWER In the final coaching
session, the coach's focus is on recognition of progress, learning, and closure. The
client articulates successes and looks back at what s/he has learned. The coach helps
the client to establish a plan for how s/he will maintain or continue progressing toward
goals, with an emphasis on support and resources.
1.5. Coaching Program Termination - Competencies 1 - ANSWER 1.5.1. Invite the
client to reflect on, assess, and to articulate progress made, challenges experienced,
lessons learned, and growth attained
1.5. Coaching Program Termination - Competencies 2 - ANSWER 1.5.2. Assist in
developing sustainable pathway forward and/or maintenance/relapse prevention plan
including available support and resources
, 2.1. Client-centered relationship
Overview - ANSWER A coach facilitates behavior change by empowering the
client to self-discover values, resources, and strategies that are individualized and
meaningful. The client is the expert in navigating his/her own life, based upon personal
preferences and past experiences. The coach provides the structure of the session and
serves as a facilitative partner. The coach's primary role is NOT that of a content expert
or educator who diagnoses, advises, or instructs the client on what to do.
2.1. Client-centered relationship
Breakdown 1 - ANSWER 2.1.1. Client's agenda, needs, interests, and preferences
(vs. coach's) drives the coaching relationship
2.1. Client-centered relationship
Breakdown 2 - ANSWER 2.1.2. Share coach's personal information/experience
only when appropriate
2.1. Client-centered relationship
Breakdown 3 - ANSWER 2.1.3. Share information or recommendations only when
specifically asked or given permission to do so or as otherwise required within scope of
practice
2.1. Client-centered relationship
Breakdown 4 - ANSWER 2.1.4. Observe, name, and refer to client's beliefs and
values
2.1. Client-centered relationship
Breakdown 5 - ANSWER 2.1.5. Convey the belief that client is resourceful, expert
in own experience
2.1. Client-centered relationship
Breakdown 6 - ANSWER 2.1.6. Adjust approach according to client's health
literacy
2.2. Trust & rapport overview - ANSWER The coach establishes a positive and
safe environment where the client feels accepted and supported. The client is better
able to clarify values and access motivation when s/he feels safe to be honest and
vulnerable. Importantly, the coach's confidence in the client's ability to learn, grow, and
change supports the client's self-efficacy (Topic 2.12). The coach builds trust by
attending to the client's emotions as well as words and behaviors; for example, when
