DETAILED CORRECT ANSWERS WITH
RATIONALES (VERIFIED ANSWERS) |
BUSINESS RELATIONSHIP MANAGER
PROFESSIONAL
Which sequence correctly represents the Drive Value
capability?
1. Value Discovery
2. Value Results
3. Value Realization
4. Value Optimization
a) 1, 2, 3, 4
b) 1, 3, 2, 4
c) 3, 1, 2, 4
d) 4, 1, 3, 2 Correct Answer Correct Answer: B
The sequence is Value Discovery, Value Realization,
Value Results, Value Optimization
Identify the missing words in the following sentence:
To evolve culture is to deliberately nurture and advance
relationships so a [?] exists where collaborative
relationships organically form according to a common
purpose.
,a) transparent environment
b) cultural climate
c) mutual respect
d) strong bond Correct Answer Correct Answer: B
To evolve culture is to deliberately nurture and advance
relationships so a cultural climate exists where
collaborative relationships organically form according
to a common purpose.
Which statement characterizes the partnership building
process?
a) By nature, most relationships start off as partnerships
b) Relationships must be strategically and mutually
nurtured into true partnerships
c) A business relationship manager single-handedly molds
the relationship into an effective
partnership
d) There is no formal guidance on how to elevate a
relationship to the partnership level Correct Answer
Correct Answer: B
Most relationships do not start off as partnerships but
rather require strategic planning and effort from all
involved to nurture the relationship into a true partnership.
Which of the following is NOT a common example of
problems business relationship managers face that limit
their effectiveness?
,a) The business relationship management team was
measuring success based on customer satisfaction and as
a result, no real value was shown
b) Business relationship mangers were being pulled
operationally and tactically vs strategically
c) Business relationship managers report equally to
business partners and functional partners causing
confusion
d) Business relationship managers were not articulating
the value coming out of the relationships Correct Answer
Correct Answer: C
Business relationship managers should report equally to
business partners and functional partners.
Which of the following statements about the alignment of
an employee's purpose and the organization's purpose are
true?
1. It is critical to establishing a relationship-centered
organization.
2. When misaligned, the employee will need to shift to an
organization that is more aligned to their purpose.
a) Only 1 is true
b) Only 2 is true
c) Both 1 and 2 are true
d) Neither 1 or 2 is true Correct Answer Correct Answer: A
Connecting an employee's personal purpose with the
organization's purpose is critical in a relationship-centered
organization.
, A strategic business relationship manager needs to do
which of the following to drive meaningful
accomplishments?
a) Have a strong understanding of all solutions to advise
partners on how to maximize the bottom line
b) Help define the partners perspective and manage from
top to bottom and across all units and functions
c) Define and establish silos by helping establish the
common goals and interdependencies that keep
competing perspectives from existing
d) Clearly differentiate low value from high value needs
and opportunities Correct Answer Correct Answer: D
The BRM will use techniques such as the customer value
hierarchy to clearly differentiate low value from high value
needs and opportunities and keep the focus on value.
Which of the following is NOT included in an idea
document?
a) Process Changes
b) Idea Originator
c) Major Constraints
d) Identified Resources Correct Answer Correct Answer: D
The idea document is too early to be detailing selected
resources to implement an idea.
Which statement about Shared Ownership and
Accountability is correct?