Arby's SMTP final exam review Training EXAM
160 QUESTIONS AND CORRECT DETAILED
ANSWERS WITH RATIONALES (VERIFIED
ANSWERS) ALREADY GRADED A+ 2025 NEW
UPDATE
What does BLAST stand for? - CORRECT ANSWER: Believe
Listen
Apologize
Solve
Thank
BLAST = - CORRECT ANSWER: Believe
Listen
Apologize
Solve
Thank
Arby's values: - CORRECT ANSWER: - dream big
- make a difference
- play fair
- have fun
- work hard
- get it done
What are the four basics of friendly service? - CORRECT ANSWER: Smile
,Say Thank You
Greet
Make Eye Contact
Team Member Principles - CORRECT ANSWER: 1. we're friendly
2. we're proud
3. we put customers first
4. we find a way to make it right
What is the five step training method? - CORRECT ANSWER: Tell
Show
Let Do
Observe
Prasie Progress
Management Principles - CORRECT ANSWER: 1. we're fully staffed
2. we train, trust, & empower
3. we set examples
4. we treat our team members right
What is the service time for front counter?
What is the service time for drive thru? - CORRECT ANSWER: FC - 90 sec.
DT - 50/60/75 sec.
Employees with what symptoms should not come to work: - CORRECT ANSWER:
Vomiting or diarrhea, sore throat, jaundice
, Employees are required to wash their hands when? - CORRECT ANSWER: A minimum
of every hour.
At the start of their shift.
After eating or drinking.
True/False: Employees are allowed to drink on the service line as long as they keep a
lid on the cup. - CORRECT ANSWER: FALSE
True/False: employees who are under the age of 18 may not turn the slicer off, but they
may take the sliced beef off the slicer plate. - CORRECT ANSWER: False
When must you wear slicer gloves? - CORRECT ANSWER: When cleaning,
assembling, and disassembling the slicer.
When slicing tomatoes.
The slicer may be closed ___ minutes before the doors are locked. - CORRECT
ANSWER: 0 minutes
An important safety tip when cleaning the slicer is to: - CORRECT ANSWER: Unplug
the slicer!
True or False Stainless mesh safety gloves must be washed, rinsed and sanitized after
each use. - CORRECT ANSWER: True
When must you wear slicer safety gloves? - CORRECT ANSWER: When slicing
tomatoes.
When cleaning, assembling, and disassembling the slicer.
How often is the slicer disassembled, washed, rinsed and sanitized? - CORRECT
ANSWER: Every 4 hours
160 QUESTIONS AND CORRECT DETAILED
ANSWERS WITH RATIONALES (VERIFIED
ANSWERS) ALREADY GRADED A+ 2025 NEW
UPDATE
What does BLAST stand for? - CORRECT ANSWER: Believe
Listen
Apologize
Solve
Thank
BLAST = - CORRECT ANSWER: Believe
Listen
Apologize
Solve
Thank
Arby's values: - CORRECT ANSWER: - dream big
- make a difference
- play fair
- have fun
- work hard
- get it done
What are the four basics of friendly service? - CORRECT ANSWER: Smile
,Say Thank You
Greet
Make Eye Contact
Team Member Principles - CORRECT ANSWER: 1. we're friendly
2. we're proud
3. we put customers first
4. we find a way to make it right
What is the five step training method? - CORRECT ANSWER: Tell
Show
Let Do
Observe
Prasie Progress
Management Principles - CORRECT ANSWER: 1. we're fully staffed
2. we train, trust, & empower
3. we set examples
4. we treat our team members right
What is the service time for front counter?
What is the service time for drive thru? - CORRECT ANSWER: FC - 90 sec.
DT - 50/60/75 sec.
Employees with what symptoms should not come to work: - CORRECT ANSWER:
Vomiting or diarrhea, sore throat, jaundice
, Employees are required to wash their hands when? - CORRECT ANSWER: A minimum
of every hour.
At the start of their shift.
After eating or drinking.
True/False: Employees are allowed to drink on the service line as long as they keep a
lid on the cup. - CORRECT ANSWER: FALSE
True/False: employees who are under the age of 18 may not turn the slicer off, but they
may take the sliced beef off the slicer plate. - CORRECT ANSWER: False
When must you wear slicer gloves? - CORRECT ANSWER: When cleaning,
assembling, and disassembling the slicer.
When slicing tomatoes.
The slicer may be closed ___ minutes before the doors are locked. - CORRECT
ANSWER: 0 minutes
An important safety tip when cleaning the slicer is to: - CORRECT ANSWER: Unplug
the slicer!
True or False Stainless mesh safety gloves must be washed, rinsed and sanitized after
each use. - CORRECT ANSWER: True
When must you wear slicer safety gloves? - CORRECT ANSWER: When slicing
tomatoes.
When cleaning, assembling, and disassembling the slicer.
How often is the slicer disassembled, washed, rinsed and sanitized? - CORRECT
ANSWER: Every 4 hours
