LEI Final Exam UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
Family - CORRECT ANSWER What is the lei culture
5 lei values - CORRECT ANSWER Love, servitude, greatness, humility, unity
What the product does, ex: it tilts in - CORRECT ANSWER What is a feature
What the product will do for the customer, ex: easy cleaning - CORRECT
ANSWER What is a benefit
Benefits not features - CORRECT ANSWER We sell
Being in sync with the person you are talking to - CORRECT ANSWER Rapport
Appearance, honesty, humor - CORRECT ANSWER Techniques to build customer
rapport
Feeling of excitement in a subject or cause - CORRECT ANSWER Enthusiasm
A reason or argument offered in opposition - CORRECT ANSWER Objection
To debate with evidence or facts - CORRECT ANSWER Rebuttal
Questions, listen, respond, details, concise - CORRECT ANSWER 5 ways of dealing
with objections
QUESTIONS AND CORRECT ANSWERS
Family - CORRECT ANSWER What is the lei culture
5 lei values - CORRECT ANSWER Love, servitude, greatness, humility, unity
What the product does, ex: it tilts in - CORRECT ANSWER What is a feature
What the product will do for the customer, ex: easy cleaning - CORRECT
ANSWER What is a benefit
Benefits not features - CORRECT ANSWER We sell
Being in sync with the person you are talking to - CORRECT ANSWER Rapport
Appearance, honesty, humor - CORRECT ANSWER Techniques to build customer
rapport
Feeling of excitement in a subject or cause - CORRECT ANSWER Enthusiasm
A reason or argument offered in opposition - CORRECT ANSWER Objection
To debate with evidence or facts - CORRECT ANSWER Rebuttal
Questions, listen, respond, details, concise - CORRECT ANSWER 5 ways of dealing
with objections
