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What Resources does auvik provide to ensure your experience with the product goes
well? - Answer✅✅All of These
what does this symbol represent? - Answer✅✅https://support.auvik.com/hc/en-
us/articles/209729023-Auvik-map-icons-and-what-they-represent
go to this website for symbols.
in which of the following cases would you use a multi-client (multi-site) instead of a
client (site) when adding a new customer or contract to Auvik? - Answer✅✅- Your
customer is a university campus with several buildings you need to manage the
equipment for.
- Your Customer owns and manages a small chain of hotels that serve clients near
several tourist attractions.
, While Auvik has an alerting function, in order to use this feature you must configure
all the alerts you want once you have the collector installed and deployed correctly. -
Answer✅✅- True
You and colleague just finish setting up a new site with Auvik. However, this new
customer has different SLA's compared to your standard offerings as part of there
contract. To help compensate for this, you and your colleague change serveral alert
thresholds to be more sensitive for this particular client. Once you are done, you're
colleague turns to you and ask how you should deal with the change management
alerts going forward, because whenever the boss decides to change an alert setting
for all your customers from the MSP dashboard it may undo all the customization
you just did for the customer. What should you say to your colleague? - Answer✅✅-
we dont need to worry about this, as Auvik alert inheritance doesn't overwrite alerts
once a custom alert is set for a specific client.
If no notification channel is set for an alert, then the alert will never trigger? -
Answer✅✅- False
How could you setup your alerts so that critical alerts go to all technicians, but
warning alerts only go to lvl 1 and lvl 2 techs? - Answer✅✅- set critical alerts to go
to PSA that all techs can see or get sent to a company wide email address. Then set
warning alerts to only notify lvl1 & lvl2 techs via group email.
what are the core use cases for integrating Auvik into your PSA? - Answer✅✅-
Syncing of configurations for documentation.
- Ticket creation on services boards/ticket queues
An alert can have multiple notification channels. - Answer✅✅- True
Where would you generate your Auvik user's API Key? - Answer✅✅- The users
profile page.
How do your prevent a user from accessing a sites remote terminal? - Answer✅✅-
through the auviks role based permissions.
What should you do when a user leaves your organization? - Answer✅✅- delete
the user from the root level.
What is the difference between the default Administrator role and the Super
Administration Permission Role? - Answer✅✅- an Administrator cant see the
company billing details while a super admin can.
What two pieces of information do you need in order to add an internet connection
to the widget? - Answer✅✅- the outside interface MAC address