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What are the financial counseling myths? (10) (CHAPTER 1) -
ANSWER ✔ 1. Counselors can provide instant relief.
2. Budgeting means denying oneself.
3. Budgeting requires an accounting background.
4. People in financial trouble spend too much.
5. Everyone follows counselors' recommendations.
6. The member will be as dedicated to making the plan work as the
counselor.
7. If a plan fails, it is the member's fault.
8. If a plan fails, it means the member can never succeed.
9. Counselors can help everyone.
10. Everyone wants to pay off debt.
, 2. What are the main points to keep in mind about NOT changing
Members' values. Describe them. (4) (CHAPTER 4) - ANSWER ✔ 1.
Values: Are one's deeply held principles on standards of behavior, a
judgment of what is important in life.
2. Attitude: Refers to the way one thinks and the feelings one has about
something.
3. Behaviors: Are one's actions and interactions with others. Attitudes
are typically reflected in behaviors.
4. Perception: Is a way to understand or interpret something. Provide
information that leads a member to a change in perception.
3. What are the decision-making tools? (3) (CHAPTER 5) - ANSWER
✔ 1. Essential Obligations
2. Force-Field Analysis
3. Cost-Benefit Analysis
4. What are the program necessities for counseling credit union
employees? (4) (CHAPTER 2) - ANSWER ✔ 1. Confidentiality. (How
do you achieve it?)
2. Understanding.
3. Multiple methods and subjects.
4. Survey employees.
5. What are the essential counselor qualities? (CHAPTER 3) -
ANSWER ✔ 1. Good listener.