OBM TEST Exam Questions And Answers Verified
100% Correct
1) Joanna Mills has recently been promoted to the position of a project manager at
Palmer Inc., a software development firm. As a project manager, she now has the
authority to delegate work, provide supervision and feedback, and monitor employee
performance. Ever since her promotion, she has been preparing herself to guide her
subordinates in different project activities. However, she feels that the employees do not
proactively approach her for help. Which of the following, if true, would best explain this
situation?
A) Joanna has several years of experience in working on software programs.
B) The sole criterion for Joanna's promotion was her effectiveness in meeting individual
targets.
C) Employees identify with Joanna because she successfully rose from the position of a
programmer to that of a manager.
D) The managers who promoted her believed that her approachable nature would be a
key factor in improving team performance.
E) The company follows a 360-degree performance evaluation system. - ANSWER B)
The sole criterion for Joanna's promotion was her effectiveness in meeting individual
targets.
2) Which of the following types of power is most likely to be negatively related to
employee satisfaction and commitment?
A) expert power
B) reward power
C) legitimate power
D) coercive power
E) referent power - ANSWER D) coercive power
3) Levin and Co. is a group of oil refineries that has been in the news recently. The
company had to stop production for over two weeks because their key supplier refused
to sell them crude oil at the old prices. Even after rounds of negotiations, the supplier
refused to give in to the demands of Levin and Co., and finally, the company had to
acquire the raw material from the same supplier because alternative suppliers, though
abundant, could not provide the quantities the company demanded at such short notice.
This shows the role of ________ in increasing the power one enjoys.
A) alternatives
B) dependence
C) abundance
D) substitutability
,E) exchange - ANSWER B) dependence
4) Dependence would be low when ________.
A) the goods have very few suppliers
B) the goods have low accessibility
C) the goods in question are scarce
D) the products are important
E) the goods have substitutes - ANSWER E) the goods have substitutes
5) Which of the following power tactics involves increasing the target's support by
involving him or her in decision making?
A) legitimacy
B) rational persuasion
C) consultation
D) ingratiation
E) pressure - ANSWER C) consultation
6) Which of the following power tactics uses warnings and threats and is typically the
least effective of all the power tactics?
A) coalitions
B) exchange
C) pressure
D) rational persuasion
E) consultation - ANSWER C) pressure
7) The power tactic of using flattery and creating goodwill before making a request is
known as ________.
A) ingratiation
B) consultation
C) inspirational appeal
D) motivational appeal
E) affective appeal - ANSWER A) ingratiation
8) Rational persuasion is a power tactic that involves the use of ________.
A) formal authority
B) logical arguments and factual evidence
C) emotions to target the values, needs, and hopes of the other party
, D) benefits or favors in exchange for following a request
E) warnings, repeated demands, and threats - ANSWER B) logical arguments and
factual evidence
9) Mike Ford is a senior accountant at Coleman and Co., which is a financial
management company. Mike has wanted to be on the board of representatives of his
company for a long time, but the company stipulates a minimum number of years an
employee must work at the organization before he or she makes it to the board. Mike is
unwilling to work two more years to reach that stipulated experience and so he found a
way to transgress this rule. He met up with one of the existing board members who was
having problems accounting for allocated funds that went missing and offered to settle
that for him in his department provided he nominate Mike to the board. Which of the
following power tactics is being used here?
A) ingratiation
B) legitimacy
C) inspirational appeals
D) pressure
E) exchange - ANSWER E) exchange
10) When the contract with one of their major suppliers was about to expire, the
management of Pierre and Collins began seeking tenders from potential vendors. One
of the top management executives, Todd Hughes, wanted the contract to go to a vendor
he personally knew. In order to do so, he held separate discussions with two key
members of the organization wherein he downplayed the potentials of the competing
tenders and convinced them to support this offer. At the meeting to finalize a supplier,
Todd and his supporters strongly supported the tender of the supplier they had chosen
amongst themselves and convinced their CEO to hire this supplier despite the higher
price quoted by him. Which of the following power tactics is being used here? A)
ingratiation
B) legitimacy
C) coalition
D) pressure
E) inspirational appeals - ANSWER C) coalition
11) Which of the following power tactics is more effective when the audience is highly
interested in the outcomes of a decision process?
A) ingratiation
B) consultation
C) personal appeals
D) exchange
E) pressure - ANSWER B) consultation
12) When the audience does not care about the outcomes, using a combination of
100% Correct
1) Joanna Mills has recently been promoted to the position of a project manager at
Palmer Inc., a software development firm. As a project manager, she now has the
authority to delegate work, provide supervision and feedback, and monitor employee
performance. Ever since her promotion, she has been preparing herself to guide her
subordinates in different project activities. However, she feels that the employees do not
proactively approach her for help. Which of the following, if true, would best explain this
situation?
A) Joanna has several years of experience in working on software programs.
B) The sole criterion for Joanna's promotion was her effectiveness in meeting individual
targets.
C) Employees identify with Joanna because she successfully rose from the position of a
programmer to that of a manager.
D) The managers who promoted her believed that her approachable nature would be a
key factor in improving team performance.
E) The company follows a 360-degree performance evaluation system. - ANSWER B)
The sole criterion for Joanna's promotion was her effectiveness in meeting individual
targets.
2) Which of the following types of power is most likely to be negatively related to
employee satisfaction and commitment?
A) expert power
B) reward power
C) legitimate power
D) coercive power
E) referent power - ANSWER D) coercive power
3) Levin and Co. is a group of oil refineries that has been in the news recently. The
company had to stop production for over two weeks because their key supplier refused
to sell them crude oil at the old prices. Even after rounds of negotiations, the supplier
refused to give in to the demands of Levin and Co., and finally, the company had to
acquire the raw material from the same supplier because alternative suppliers, though
abundant, could not provide the quantities the company demanded at such short notice.
This shows the role of ________ in increasing the power one enjoys.
A) alternatives
B) dependence
C) abundance
D) substitutability
,E) exchange - ANSWER B) dependence
4) Dependence would be low when ________.
A) the goods have very few suppliers
B) the goods have low accessibility
C) the goods in question are scarce
D) the products are important
E) the goods have substitutes - ANSWER E) the goods have substitutes
5) Which of the following power tactics involves increasing the target's support by
involving him or her in decision making?
A) legitimacy
B) rational persuasion
C) consultation
D) ingratiation
E) pressure - ANSWER C) consultation
6) Which of the following power tactics uses warnings and threats and is typically the
least effective of all the power tactics?
A) coalitions
B) exchange
C) pressure
D) rational persuasion
E) consultation - ANSWER C) pressure
7) The power tactic of using flattery and creating goodwill before making a request is
known as ________.
A) ingratiation
B) consultation
C) inspirational appeal
D) motivational appeal
E) affective appeal - ANSWER A) ingratiation
8) Rational persuasion is a power tactic that involves the use of ________.
A) formal authority
B) logical arguments and factual evidence
C) emotions to target the values, needs, and hopes of the other party
, D) benefits or favors in exchange for following a request
E) warnings, repeated demands, and threats - ANSWER B) logical arguments and
factual evidence
9) Mike Ford is a senior accountant at Coleman and Co., which is a financial
management company. Mike has wanted to be on the board of representatives of his
company for a long time, but the company stipulates a minimum number of years an
employee must work at the organization before he or she makes it to the board. Mike is
unwilling to work two more years to reach that stipulated experience and so he found a
way to transgress this rule. He met up with one of the existing board members who was
having problems accounting for allocated funds that went missing and offered to settle
that for him in his department provided he nominate Mike to the board. Which of the
following power tactics is being used here?
A) ingratiation
B) legitimacy
C) inspirational appeals
D) pressure
E) exchange - ANSWER E) exchange
10) When the contract with one of their major suppliers was about to expire, the
management of Pierre and Collins began seeking tenders from potential vendors. One
of the top management executives, Todd Hughes, wanted the contract to go to a vendor
he personally knew. In order to do so, he held separate discussions with two key
members of the organization wherein he downplayed the potentials of the competing
tenders and convinced them to support this offer. At the meeting to finalize a supplier,
Todd and his supporters strongly supported the tender of the supplier they had chosen
amongst themselves and convinced their CEO to hire this supplier despite the higher
price quoted by him. Which of the following power tactics is being used here? A)
ingratiation
B) legitimacy
C) coalition
D) pressure
E) inspirational appeals - ANSWER C) coalition
11) Which of the following power tactics is more effective when the audience is highly
interested in the outcomes of a decision process?
A) ingratiation
B) consultation
C) personal appeals
D) exchange
E) pressure - ANSWER B) consultation
12) When the audience does not care about the outcomes, using a combination of
