Human Resources Management, 13e (Dessler)
Chapter 1 Introduction to Human Resource Management
1) The basic functions of the management process include all of the following EXCEPT ________.
A) planning
B) organizing
C) outsourcing
D) leading
The five basic functions of the management process include planning, organizing, staffing, leading, and controlling.
Outsourcing jobs may be an aspect of human resources, but it is not one of the primary management functions.
2) Which of the following is the person responsible for accomplishing an organization's goals by planning, organizing,
staffing, leading, and controlling personnel?
A) manager
B) entrepreneur
C) generalist
D) marketer
The manager is the person responsible for accomplishing an organization's goals by planning, organizing, staffing,
leading, and controlling the efforts of the organization's people. An entrepreneur may manage people or may hire a
manager to do so instead, but entrepreneurs are defined as individuals who start their own businesses.
3) Which of the following includes five basic functions--planning, organizing, staffing, leading, and controlling?
A) job analysis
B) strategic management
C) management process
D) adaptability screening
The management process includes five basic functions--planning, organizing, staffing, leading, and controlling. Strategic
management refers to the process of identifying and executing the organization's mission by matching its capabilities
with the demands of its environment.
4) Which function of the management process requires a manager to establish goals and standards and to develop
rules and procedures?
A) planning
B) organizing
C) staffing
D) leading
Planning, organizing, staffing, leading, and controlling are the five main functions of management. The planning function
involves establishing goals and standards, developing rules and procedures, and forecasting.
5) Celeste spends most of her time at work establishing goals for her staff of fifty employees and developing
procedures for various tasks. In which function of the management process does Celeste spend most of her time?
A) leading
B) controlling
C) organizing
D) planning
The planning function of the management process requires managers to establish goals and standards, develop rules and
procedures, and develop plans and forecast. Leading involves motivating staff, while controlling requires a manger to set
standards, such as sales quotas. Assigning tasks to employees is an aspect of the organizing function.
1
,6) Jolene, a manager, delegates the responsibility for a project to Lee, her subordinate. Jolene is most likely involved
in which function of the management process?
A) staffing
B) organizing
C) motivating
D) leading
The organizing function of the management process includes delegating authority to subordinates and establishing
channels of communication. The organizing function also includes establishing departments and coordinating the work of
subordinates.
7) When managers use metrics to assess performance and then develop strategies for corrective action, they are
performing the ________ function of the management process.
A) planning
B) leading
C) controlling
D) organizing
The controlling function of the management process requires managers to set standards such as sales quotas, quality,
standards, or production levels. Managers then compare actual performance with the standards, which often involves
the use of metrics. Corrective action is then taken when necessary.
8) Which function of the management process includes selecting employees, setting performance standards, and
compensating employees?
A) organizing
B) planning
C) motivating
D) staffing
The staffing function of the management process is also known as the human resource management function. The
staffing function addresses the process of acquiring, training, appraising, and compensating employees, as well as
addressing issues of labor relations, worker safety, and fairness.
9) Larry, a manager at a commercial real estate firm, has established a monthly sales quota for his sales team. Which
basic function of management best describes Larry's actions?
A) planning
B) organizing
C) controlling
D) staffing
The controlling function involves setting standards such as sales quotas and production levels. Comparing actual
performance with the standards is also an aspect of the controlling function.
10) ________ is the process of acquiring, training, appraising, and compensating employees, and attending to their
labor relations, health and safety, and fairness concerns.
A) Labor relations
B) Human resource management
C) Behavioral management
D) Organizational health and safety management
Human resource management is the process of acquiring, training, appraising, and compensating employees, and
attending to their labor relations, health and safety, and fairness concerns. HRM falls under the staffing function of the
management process.
2
,11) In the management process, which of the following is an activity associated with the leading function?
A) maintaining employee morale
B) setting performance standards
C) training new employees
D) developing procedures
The management process includes five functions--planning, organizing, staffing, leading, and controlling. The leading
function requires a manager to get employees to accomplish their jobs, maintaining morale, and motivating
subordinates.
12) Personnel activities associated with human resource management most likely include all of the following EXCEPT
________.
A) orienting and training new employees
B) appraising employee performance
C) building employee commitment
D) developing customer relationships
Human resource management involves numerous personnel-related activities, and HR managers are less likely to interact
with customers. Managing compensation, orienting new employees, appraising employee performance, and developing
employee commitment are typical aspects of the HR manager's job.
13) Which of the following best explains why human resource management is important to all managers?
A) Technological changes and global competition require clear organization charts.
B) Sophisticated accounting controls are supported by human resource managers.
C) An enthusiastic labor force is likely to provide financial support to local unions.
D) Investing in human capital enables managers to achieve positive results for the firm.
Getting results is the bottom line of managing, and it is primarily accomplished through human capital, which is the
knowledge, education, training, skills and expertise of a firm's workers. Managers throughout a firm need good people to
get results, and hiring and retaining good people is the objective of HRM.
14) According to experts, the primary hindrance to a firm's productivity is its inability to ________.
A) establish effective manufacturing facilities
B) acquire and maintain human capital
C) use advanced accounting controls
D) attain adequate cash and credit
Experts assert that it's the work force and the company's inability to recruit and maintain a good work force that
constitutes a bottleneck for production. Projects backed by good ideas, vigor, and enthusiasm are less likely to be
stopped by a shortage of cash than a shortage of human capital, which is the knowledge, education, training, skills and
expertise of a firm's workers.
15) ________ is the right to make decisions, to direct the work of others, and to give orders.
A) Leadership
B) Authority
C) Management
D) Responsibility
The right to make decisions, to direct the work of others, and to give orders is known as authority. Line authority gives
managers the right to issue orders to other managers or employees. In contrast, staff authority gives the manager the
authority to advise other managers or employees.
3
, 16) Which of the following best defines line authority?
A) management over a small staff in a public firm
B) management with flexible decision-making powers
C) a manager's right to advise other managers or employees
D) a manager's right to issue orders to other managers or employees
Line authority is a a manager's right to issue order to other managers or employees, which creates a superior-
subordinate relationship. Staff authority refers to a manager's right to advise other managers or employees, which
creates an advisory relationship.
17) In most organizations, human resource managers are categorized as ________, who assist and advise ________ in
areas like recruiting, hiring, and compensation.
A) staff managers; line managers
B) line managers; middle managers
C) line managers; staff managers
D) functional managers; staff managers
Human resource managers are usually staff managers. They assist and advise line managers in areas like recruiting,
hiring, and compensation. However, line managers still have human resource duties.
18) Gerard is authorized to direct the work of subordinates and is responsible for accomplishing the organization's
tasks. Gerard is most likely a ________.
A) training specialist
B) staff manager
C) line manager
D) recruiter
A line manager is authorized to direct the work of subordinates and is responsible for accomplishing the organization's
tasks. Unlike line managers, staff managers lack the authority to issue orders down the chain of command. Recruiters
and training specialists are specialties within the HR department, and HR managers are usually staff managers rather
than line managers.
19) Which of the following has historically been an integral part of every line manager's duties?
A) responding to customer complaints
B) handling personnel issues
C) creating personnel policies
D) establishing dress codes
All line managers directly handle issues related to their subordinates, such as training new employees, creating
department morale, and protecting employees' health and safety. Although line managers are involved in interpreting a
firm's policies, they are not always involved in creating policies.
20) A line manager's human resource responsibilities most likely include all of the following EXCEPT ________.
A) maintaining department morale
B) controlling labor costs
C) protecting employees' health
D) marketing new products and services
Human resource management most often involves creating and maintaining department morale, controlling labor costs,
and protecting employees' health and physical condition. Handling personnel is an integral part of every line manager's
duties, but marketing new products is not a personnel issue and would be handled by the marketing department.
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Chapter 1 Introduction to Human Resource Management
1) The basic functions of the management process include all of the following EXCEPT ________.
A) planning
B) organizing
C) outsourcing
D) leading
The five basic functions of the management process include planning, organizing, staffing, leading, and controlling.
Outsourcing jobs may be an aspect of human resources, but it is not one of the primary management functions.
2) Which of the following is the person responsible for accomplishing an organization's goals by planning, organizing,
staffing, leading, and controlling personnel?
A) manager
B) entrepreneur
C) generalist
D) marketer
The manager is the person responsible for accomplishing an organization's goals by planning, organizing, staffing,
leading, and controlling the efforts of the organization's people. An entrepreneur may manage people or may hire a
manager to do so instead, but entrepreneurs are defined as individuals who start their own businesses.
3) Which of the following includes five basic functions--planning, organizing, staffing, leading, and controlling?
A) job analysis
B) strategic management
C) management process
D) adaptability screening
The management process includes five basic functions--planning, organizing, staffing, leading, and controlling. Strategic
management refers to the process of identifying and executing the organization's mission by matching its capabilities
with the demands of its environment.
4) Which function of the management process requires a manager to establish goals and standards and to develop
rules and procedures?
A) planning
B) organizing
C) staffing
D) leading
Planning, organizing, staffing, leading, and controlling are the five main functions of management. The planning function
involves establishing goals and standards, developing rules and procedures, and forecasting.
5) Celeste spends most of her time at work establishing goals for her staff of fifty employees and developing
procedures for various tasks. In which function of the management process does Celeste spend most of her time?
A) leading
B) controlling
C) organizing
D) planning
The planning function of the management process requires managers to establish goals and standards, develop rules and
procedures, and develop plans and forecast. Leading involves motivating staff, while controlling requires a manger to set
standards, such as sales quotas. Assigning tasks to employees is an aspect of the organizing function.
1
,6) Jolene, a manager, delegates the responsibility for a project to Lee, her subordinate. Jolene is most likely involved
in which function of the management process?
A) staffing
B) organizing
C) motivating
D) leading
The organizing function of the management process includes delegating authority to subordinates and establishing
channels of communication. The organizing function also includes establishing departments and coordinating the work of
subordinates.
7) When managers use metrics to assess performance and then develop strategies for corrective action, they are
performing the ________ function of the management process.
A) planning
B) leading
C) controlling
D) organizing
The controlling function of the management process requires managers to set standards such as sales quotas, quality,
standards, or production levels. Managers then compare actual performance with the standards, which often involves
the use of metrics. Corrective action is then taken when necessary.
8) Which function of the management process includes selecting employees, setting performance standards, and
compensating employees?
A) organizing
B) planning
C) motivating
D) staffing
The staffing function of the management process is also known as the human resource management function. The
staffing function addresses the process of acquiring, training, appraising, and compensating employees, as well as
addressing issues of labor relations, worker safety, and fairness.
9) Larry, a manager at a commercial real estate firm, has established a monthly sales quota for his sales team. Which
basic function of management best describes Larry's actions?
A) planning
B) organizing
C) controlling
D) staffing
The controlling function involves setting standards such as sales quotas and production levels. Comparing actual
performance with the standards is also an aspect of the controlling function.
10) ________ is the process of acquiring, training, appraising, and compensating employees, and attending to their
labor relations, health and safety, and fairness concerns.
A) Labor relations
B) Human resource management
C) Behavioral management
D) Organizational health and safety management
Human resource management is the process of acquiring, training, appraising, and compensating employees, and
attending to their labor relations, health and safety, and fairness concerns. HRM falls under the staffing function of the
management process.
2
,11) In the management process, which of the following is an activity associated with the leading function?
A) maintaining employee morale
B) setting performance standards
C) training new employees
D) developing procedures
The management process includes five functions--planning, organizing, staffing, leading, and controlling. The leading
function requires a manager to get employees to accomplish their jobs, maintaining morale, and motivating
subordinates.
12) Personnel activities associated with human resource management most likely include all of the following EXCEPT
________.
A) orienting and training new employees
B) appraising employee performance
C) building employee commitment
D) developing customer relationships
Human resource management involves numerous personnel-related activities, and HR managers are less likely to interact
with customers. Managing compensation, orienting new employees, appraising employee performance, and developing
employee commitment are typical aspects of the HR manager's job.
13) Which of the following best explains why human resource management is important to all managers?
A) Technological changes and global competition require clear organization charts.
B) Sophisticated accounting controls are supported by human resource managers.
C) An enthusiastic labor force is likely to provide financial support to local unions.
D) Investing in human capital enables managers to achieve positive results for the firm.
Getting results is the bottom line of managing, and it is primarily accomplished through human capital, which is the
knowledge, education, training, skills and expertise of a firm's workers. Managers throughout a firm need good people to
get results, and hiring and retaining good people is the objective of HRM.
14) According to experts, the primary hindrance to a firm's productivity is its inability to ________.
A) establish effective manufacturing facilities
B) acquire and maintain human capital
C) use advanced accounting controls
D) attain adequate cash and credit
Experts assert that it's the work force and the company's inability to recruit and maintain a good work force that
constitutes a bottleneck for production. Projects backed by good ideas, vigor, and enthusiasm are less likely to be
stopped by a shortage of cash than a shortage of human capital, which is the knowledge, education, training, skills and
expertise of a firm's workers.
15) ________ is the right to make decisions, to direct the work of others, and to give orders.
A) Leadership
B) Authority
C) Management
D) Responsibility
The right to make decisions, to direct the work of others, and to give orders is known as authority. Line authority gives
managers the right to issue orders to other managers or employees. In contrast, staff authority gives the manager the
authority to advise other managers or employees.
3
, 16) Which of the following best defines line authority?
A) management over a small staff in a public firm
B) management with flexible decision-making powers
C) a manager's right to advise other managers or employees
D) a manager's right to issue orders to other managers or employees
Line authority is a a manager's right to issue order to other managers or employees, which creates a superior-
subordinate relationship. Staff authority refers to a manager's right to advise other managers or employees, which
creates an advisory relationship.
17) In most organizations, human resource managers are categorized as ________, who assist and advise ________ in
areas like recruiting, hiring, and compensation.
A) staff managers; line managers
B) line managers; middle managers
C) line managers; staff managers
D) functional managers; staff managers
Human resource managers are usually staff managers. They assist and advise line managers in areas like recruiting,
hiring, and compensation. However, line managers still have human resource duties.
18) Gerard is authorized to direct the work of subordinates and is responsible for accomplishing the organization's
tasks. Gerard is most likely a ________.
A) training specialist
B) staff manager
C) line manager
D) recruiter
A line manager is authorized to direct the work of subordinates and is responsible for accomplishing the organization's
tasks. Unlike line managers, staff managers lack the authority to issue orders down the chain of command. Recruiters
and training specialists are specialties within the HR department, and HR managers are usually staff managers rather
than line managers.
19) Which of the following has historically been an integral part of every line manager's duties?
A) responding to customer complaints
B) handling personnel issues
C) creating personnel policies
D) establishing dress codes
All line managers directly handle issues related to their subordinates, such as training new employees, creating
department morale, and protecting employees' health and safety. Although line managers are involved in interpreting a
firm's policies, they are not always involved in creating policies.
20) A line manager's human resource responsibilities most likely include all of the following EXCEPT ________.
A) maintaining department morale
B) controlling labor costs
C) protecting employees' health
D) marketing new products and services
Human resource management most often involves creating and maintaining department morale, controlling labor costs,
and protecting employees' health and physical condition. Handling personnel is an integral part of every line manager's
duties, but marketing new products is not a personnel issue and would be handled by the marketing department.
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