1 | Page
ALASKA AIRLINES TRAINING STUDY
GUIDE QUESTIONS AND ANSWERS 2025
AFT - correct answer- tail, or rear of the aircraft
Alternate - correct answer- an airport other than the scheduled
airport where the aircraft is to land.
Base - correct answer- The station a flight attendant is
assigned to by seniority.
Captain - correct answer- The pilot in command of the aircraft
and its crew members, sits in the left seat in the flight deck.
Catering - correct answer- Provides the food, beverages, and
service equipment for flights.
Code of Federal Regulations (CFR's) - correct answer- A set of
standards to which each airline must conform. The regulations
are required to be met, and if violated, carry substantial fines
and penalties to both the airline and the individual crew
member.
, 2 | Page
crew scheduling - correct answer- Responsible for ensuring all
flights are staffed with the correct number of flight attendants
and flight deck crew members.
Customer Service Agents (CSA's) - correct answer- Sell tickets,
check in customers, board flights and assist customers with
other requests while on the ground.
deadheading - correct answer- this is a term used for crew
members traveling on a flight as a non-working crew member to
position them for a flight that originates in another city.
de-icing - correct answer- fluid sprayed on the exterior of the
aircraft in cold conditions to remove frost, snow, and ice from
the exterior surfaces of the aircraft and prevent their
reformation.
Deplane - correct answer- the procedure in which customers
leave the aircraft.
ETA - correct answer- Estimated time of Arrival
ALASKA AIRLINES TRAINING STUDY
GUIDE QUESTIONS AND ANSWERS 2025
AFT - correct answer- tail, or rear of the aircraft
Alternate - correct answer- an airport other than the scheduled
airport where the aircraft is to land.
Base - correct answer- The station a flight attendant is
assigned to by seniority.
Captain - correct answer- The pilot in command of the aircraft
and its crew members, sits in the left seat in the flight deck.
Catering - correct answer- Provides the food, beverages, and
service equipment for flights.
Code of Federal Regulations (CFR's) - correct answer- A set of
standards to which each airline must conform. The regulations
are required to be met, and if violated, carry substantial fines
and penalties to both the airline and the individual crew
member.
, 2 | Page
crew scheduling - correct answer- Responsible for ensuring all
flights are staffed with the correct number of flight attendants
and flight deck crew members.
Customer Service Agents (CSA's) - correct answer- Sell tickets,
check in customers, board flights and assist customers with
other requests while on the ground.
deadheading - correct answer- this is a term used for crew
members traveling on a flight as a non-working crew member to
position them for a flight that originates in another city.
de-icing - correct answer- fluid sprayed on the exterior of the
aircraft in cold conditions to remove frost, snow, and ice from
the exterior surfaces of the aircraft and prevent their
reformation.
Deplane - correct answer- the procedure in which customers
leave the aircraft.
ETA - correct answer- Estimated time of Arrival
