WGU D253 V4 - RSM3 TASK 2 WITH COMPLETE SOLUTIONS
1. Prepare a document as the new customer service manager to help your team understand the four
domains of emotional intelligence (self-awareness, self-management, social awareness, and
relationship management) by doing the following:
1. Introduce yourself as the new customer service manager to your team, focusing on one
of the six company values provided in the scenario (Excellence, Integrity, Humility,
Trust, Growth, Respect).
Tip: Be sure to focus on one of the company values. Introduce yourself by
discussing your personal and/or professional background.
2. Discuss how you and your team will use one of the following elements of self-
awareness in your daily interactions:
• emotional awareness
• accurate self-assessment
• self-confidence
Tip: Be sure to provide an example of how you will use one element of self-
awareness with your team in your new role as customer service manager.
3. Discuss how you and your team will use one of the following elements of self-
management in your daily interactions:
• emotional self-control
• transparency
• adaptability
• achievement
• initiative
• optimis
1. Prepare a document as the new customer service manager to help your team understand the four
domains of emotional intelligence (self-awareness, self-management, social awareness, and
relationship management) by doing the following:
1. Introduce yourself as the new customer service manager to your team, focusing on one
of the six company values provided in the scenario (Excellence, Integrity, Humility,
Trust, Growth, Respect).
Tip: Be sure to focus on one of the company values. Introduce yourself by
discussing your personal and/or professional background.
2. Discuss how you and your team will use one of the following elements of self-
awareness in your daily interactions:
• emotional awareness
• accurate self-assessment
• self-confidence
Tip: Be sure to provide an example of how you will use one element of self-
awareness with your team in your new role as customer service manager.
3. Discuss how you and your team will use one of the following elements of self-
management in your daily interactions:
• emotional self-control
• transparency
• adaptability
• achievement
• initiative
• optimis
