WGU D253 Task 1 Rated A+ (Verified)
A Complete the VIA Character Strengths Survey using the “VIA Character Strengths Survey”
web link, and use the results of the survey to complete the following:
Describe an experience in which you used one of your five signature strengths
(i.e., the first five) from the survey results to overcome a challenge.
a. Explain how you could apply the strength identified in part A1 as a
values-based leader in your new position as the customer service
manager from the scenario.
2. Describe an experience in which being stronger in one of your five lesser
strengths (i.e., the last five) from the survey results could have positively
influenced the outcome.
a. Explain how improving the lesser strength identified in part A2 will
help accelerate your values-based leadership abilities in your new
position as the customer service manager.
b. List three actions you can take to grow in the area identified
in part A2.
B. To set the tone for your new team, explain to them who you are as a values-
based leader by doing the following:
1. List your top three values as a values-based leader from the “List of Values”
web link.
a. Explain how you will use these values to serve the team
and organization in the scenario.
C. Based on your understanding of who you are as a leader after completing parts
A and B, address the following points:
1. Discuss the leadership challenges relevant to ethics and values you
could face as the new customer service manager regarding selecting
and announcing the new team lead.
2. Discuss how you, as the customer service manager, would use your values
and the company’s values in a conversation about the hiring decision with
the person who was not selected as the team lead.
A Complete the VIA Character Strengths Survey using the “VIA Character Strengths Survey”
web link, and use the results of the survey to complete the following:
Describe an experience in which you used one of your five signature strengths
(i.e., the first five) from the survey results to overcome a challenge.
a. Explain how you could apply the strength identified in part A1 as a
values-based leader in your new position as the customer service
manager from the scenario.
2. Describe an experience in which being stronger in one of your five lesser
strengths (i.e., the last five) from the survey results could have positively
influenced the outcome.
a. Explain how improving the lesser strength identified in part A2 will
help accelerate your values-based leadership abilities in your new
position as the customer service manager.
b. List three actions you can take to grow in the area identified
in part A2.
B. To set the tone for your new team, explain to them who you are as a values-
based leader by doing the following:
1. List your top three values as a values-based leader from the “List of Values”
web link.
a. Explain how you will use these values to serve the team
and organization in the scenario.
C. Based on your understanding of who you are as a leader after completing parts
A and B, address the following points:
1. Discuss the leadership challenges relevant to ethics and values you
could face as the new customer service manager regarding selecting
and announcing the new team lead.
2. Discuss how you, as the customer service manager, would use your values
and the company’s values in a conversation about the hiring decision with
the person who was not selected as the team lead.
