CERTIFIED ENROLLER EXAM -
COVERED CALIFORNIA NEWEST
2025/2026 COMPLETE 150 QUESTIONS
AND CORRECT ANSWERS (VERIFIED
ANSWERS) |ALREADY GRADED A+
What are the 7 steps to becoming a successful certified
counselor? Correct Answer 1. Identifying the uninsured
and potentially eligible
2. Sensitivity and confidentiality
3. The appointment
4. Walk through the enrollment process
5. Engaging consumers in culturally and linguistically
appropriate ways
6. Develop a plan with your entity
7. Assisting consumer with Annual Renewals
What must an agent complete prior to obtaining the
consumer's PII? Correct Answer Make sure the consumer
completes an Authorization for Enrollment Assistance
Form.
When providing phone assistance, what must you obtain
from the consumer in order to access their PII? Correct
Answer First you must obtain oral consent from the
consumer and must also complete a written attestation
confirming that you obtained the required consent. Thirdly,
,your entity must maintain these forms and attestations for
future auditing purposes.
How long approximately does the appointment need to
take? Correct Answer About an hour
How long are Covered CA Enrollment Entities requires to
keep the authorization forms? Correct Answer 10 years
True or False: According to the CA Code of Regulations
requires that Certified Counselors be re-certified annually.
Correct Answer True
Passive Renewal means that consumers will be
automatically: Correct Answer Enrolled in their current
plan
What are some motivators and barriers that impact
consumers feelings toward purchasing health insurance?
Correct Answer - Financial
- Social
- Safety and security
What constitutes an employer-sponsored affordable plan?
Correct Answer A plan is considered affordable if the cost
of the coverage for the employee is more than 9.12% of
their household income.
What is the minimum value of an employer-sponsored
plan? Correct Answer A plan provides minimum value
when it pays at least 60% of the total costs of medical
, services for a standard population and includes substantial
coverage of physician and inpatient hospital services.
Are Certified Counselors allowed to possess an insurance
license from the CA Department of Insurance? Correct
Answer No, they are not allowed.
What are topics that you are allowed to talk about with
Media outlets? Correct Answer Discuss with media outlets
your role in outreach and education efforts with Covered
CA which may include:
- Educational events
- Volunteer recruitment
- Outreach strategies to target audiences
- How you conduct your day-to-day operations
Are Certified Counselors required to complete annual
recertification training and pass an exam? Correct Answer
Yes, they are. They are also required to review program
updates as they become available throughout the year.
LMS (Learning Management System) Correct Answer Is a
database of training and reference materials.
What office handles consumer complaints and issues
regarding certified enrollment assistance personnel or
their affiliated organizations? Correct Answer Covered CA
Office of Consumer Protection
How many languages are the CA Online Voter
Registration in? Correct Answer 10 languages (english,
COVERED CALIFORNIA NEWEST
2025/2026 COMPLETE 150 QUESTIONS
AND CORRECT ANSWERS (VERIFIED
ANSWERS) |ALREADY GRADED A+
What are the 7 steps to becoming a successful certified
counselor? Correct Answer 1. Identifying the uninsured
and potentially eligible
2. Sensitivity and confidentiality
3. The appointment
4. Walk through the enrollment process
5. Engaging consumers in culturally and linguistically
appropriate ways
6. Develop a plan with your entity
7. Assisting consumer with Annual Renewals
What must an agent complete prior to obtaining the
consumer's PII? Correct Answer Make sure the consumer
completes an Authorization for Enrollment Assistance
Form.
When providing phone assistance, what must you obtain
from the consumer in order to access their PII? Correct
Answer First you must obtain oral consent from the
consumer and must also complete a written attestation
confirming that you obtained the required consent. Thirdly,
,your entity must maintain these forms and attestations for
future auditing purposes.
How long approximately does the appointment need to
take? Correct Answer About an hour
How long are Covered CA Enrollment Entities requires to
keep the authorization forms? Correct Answer 10 years
True or False: According to the CA Code of Regulations
requires that Certified Counselors be re-certified annually.
Correct Answer True
Passive Renewal means that consumers will be
automatically: Correct Answer Enrolled in their current
plan
What are some motivators and barriers that impact
consumers feelings toward purchasing health insurance?
Correct Answer - Financial
- Social
- Safety and security
What constitutes an employer-sponsored affordable plan?
Correct Answer A plan is considered affordable if the cost
of the coverage for the employee is more than 9.12% of
their household income.
What is the minimum value of an employer-sponsored
plan? Correct Answer A plan provides minimum value
when it pays at least 60% of the total costs of medical
, services for a standard population and includes substantial
coverage of physician and inpatient hospital services.
Are Certified Counselors allowed to possess an insurance
license from the CA Department of Insurance? Correct
Answer No, they are not allowed.
What are topics that you are allowed to talk about with
Media outlets? Correct Answer Discuss with media outlets
your role in outreach and education efforts with Covered
CA which may include:
- Educational events
- Volunteer recruitment
- Outreach strategies to target audiences
- How you conduct your day-to-day operations
Are Certified Counselors required to complete annual
recertification training and pass an exam? Correct Answer
Yes, they are. They are also required to review program
updates as they become available throughout the year.
LMS (Learning Management System) Correct Answer Is a
database of training and reference materials.
What office handles consumer complaints and issues
regarding certified enrollment assistance personnel or
their affiliated organizations? Correct Answer Covered CA
Office of Consumer Protection
How many languages are the CA Online Voter
Registration in? Correct Answer 10 languages (english,
