Test Bank For
Managing Human Resources 20th Edition by Scott Snell, Shad Morris Copyright 2026
Chapter 1-14
Chapter 01 - The Opportunities and Challenges of Human Resources Management
1. Technology, and AI in particular, has increased the number of jobs that require considerable skill.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-3 - Describe how technology can improve how people perform and how
they are managed.
TOPICS: A-Head: Technology Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
2. The primary responsibility of knowledge workers is known as touch labor.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-3 - Describe how technology can improve how people perform and how
they are managed.
TOPICS: A-Head: Technology Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
3. A human resources information system (HRIS) provides current and accurate HR-related data needed for control and
decision-making.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-3 - Describe how technology can improve how people perform and how
Copyright Cengage Learning. Powered by Cognero. Page 1
, they are managed.
TOPICS: A-Head: Technology Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
4. To proactively manage change, organizations should wait to see how external forces impact an organization’s
performance and then develop a plan to address those changes.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a firm address
strategic challenges such as globalization, competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Understand
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
5. An organization wants to expand globally. It considers that importing and exporting goods and services is the easiest
way to ―go global.‖
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a firm address
strategic challenges such as globalization, competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Apply
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
6. The value of a firm’s human capital is listed as an asset on its balance sheet.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
Copyright Cengage Learning. Powered by Cognero. Page 2
,LEARNING OBJECTIVES: LO 01-1 - Explain how human resource (HR) managers and other managers can
have rewarding careers by helping their firms gain a sustainable competitive
advantage through the strategic utilization of people.
TOPICS: A-Head: Why Should You Study Human Resources Management? Will It Pay Off?
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
7. Human capital is owned by an organization and is part of its core competencies.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-1 - Explain how human resource (HR) managers and other managers can
have rewarding careers by helping their firms gain a sustainable competitive
advantage through the strategic utilization of people.
TOPICS: A-Head: Why Should You Study Human Resources Management? Will It Pay Off?
KEYWORDS: Bloom's: Understand
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
8. A company saw a drop in sales after negative publicity around a scandal involving safety reports. The strategic changes
the company makes to deal with this situation are reactive changes.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a firm address
strategic challenges such as globalization, competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Apply
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
9. The primary contribution of HR management professionals to an organization lies in tactical administrative reporting.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
Copyright Cengage Learning. Powered by Cognero. Page 3
, HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a firm address
strategic challenges such as globalization, competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
10. Human capital is intangible, but it can still be managed the way organizations manage jobs, products, and
technologies.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-1 - Explain how human resource (HR) managers and other managers can
have rewarding careers by helping their firms gain a sustainable competitive
advantage through the strategic utilization of people.
TOPICS: A-Head: Why Should You Study Human Resources Management? Will It Pay Off?
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
11. China is currently the world’s most productive nation in terms of the total value of all goods and services it produces.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-4 - Explain the dual goals HR managers have in terms of increasing
productivity and controlling costs.
TOPICS: A-Head: Productivity and Cost Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
12. Your company, headquartered in the U.S., decides to move its customer service operations from India to Mexico to
reduce time zone differences and improve efficiency. This is an example of nearshoring.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Moderate
Copyright Cengage Learning. Powered by Cognero. Page 4
Managing Human Resources 20th Edition by Scott Snell, Shad Morris Copyright 2026
Chapter 1-14
Chapter 01 - The Opportunities and Challenges of Human Resources Management
1. Technology, and AI in particular, has increased the number of jobs that require considerable skill.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-3 - Describe how technology can improve how people perform and how
they are managed.
TOPICS: A-Head: Technology Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
2. The primary responsibility of knowledge workers is known as touch labor.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-3 - Describe how technology can improve how people perform and how
they are managed.
TOPICS: A-Head: Technology Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
3. A human resources information system (HRIS) provides current and accurate HR-related data needed for control and
decision-making.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-3 - Describe how technology can improve how people perform and how
Copyright Cengage Learning. Powered by Cognero. Page 1
, they are managed.
TOPICS: A-Head: Technology Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
4. To proactively manage change, organizations should wait to see how external forces impact an organization’s
performance and then develop a plan to address those changes.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a firm address
strategic challenges such as globalization, competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Understand
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
5. An organization wants to expand globally. It considers that importing and exporting goods and services is the easiest
way to ―go global.‖
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a firm address
strategic challenges such as globalization, competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Apply
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
6. The value of a firm’s human capital is listed as an asset on its balance sheet.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
Copyright Cengage Learning. Powered by Cognero. Page 2
,LEARNING OBJECTIVES: LO 01-1 - Explain how human resource (HR) managers and other managers can
have rewarding careers by helping their firms gain a sustainable competitive
advantage through the strategic utilization of people.
TOPICS: A-Head: Why Should You Study Human Resources Management? Will It Pay Off?
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
7. Human capital is owned by an organization and is part of its core competencies.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-1 - Explain how human resource (HR) managers and other managers can
have rewarding careers by helping their firms gain a sustainable competitive
advantage through the strategic utilization of people.
TOPICS: A-Head: Why Should You Study Human Resources Management? Will It Pay Off?
KEYWORDS: Bloom's: Understand
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
8. A company saw a drop in sales after negative publicity around a scandal involving safety reports. The strategic changes
the company makes to deal with this situation are reactive changes.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a firm address
strategic challenges such as globalization, competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Apply
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
9. The primary contribution of HR management professionals to an organization lies in tactical administrative reporting.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
Copyright Cengage Learning. Powered by Cognero. Page 3
, HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a firm address
strategic challenges such as globalization, competition, and sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
10. Human capital is intangible, but it can still be managed the way organizations manage jobs, products, and
technologies.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-1 - Explain how human resource (HR) managers and other managers can
have rewarding careers by helping their firms gain a sustainable competitive
advantage through the strategic utilization of people.
TOPICS: A-Head: Why Should You Study Human Resources Management? Will It Pay Off?
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
11. China is currently the world’s most productive nation in terms of the total value of all goods and services it produces.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-4 - Explain the dual goals HR managers have in terms of increasing
productivity and controlling costs.
TOPICS: A-Head: Productivity and Cost Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
12. Your company, headquartered in the U.S., decides to move its customer service operations from India to Mexico to
reduce time zone differences and improve efficiency. This is an example of nearshoring.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Moderate
Copyright Cengage Learning. Powered by Cognero. Page 4
