APSM TEST 3 STUDY GUIDE UPDATED QUESTIONS AND
ANSWERS
Describe the Big Five personality traits - CORRECT ANSWER✅✅Openness, Conscientiousness,
Neutroism, or Emotionalism, Agreeableness, and Extraversion.
CRITICAL - Understand and be able to explain what personality, perception, and attitude are, how they
related and why they are important. - CORRECT ANSWER✅✅Perception is the process through which
we select, organize, and interpret information from the surrounding environment. Our individual
interpretation of reality. This is when Personality and Attitude come in.
Know what Bias is - CORRECT ANSWER✅✅Bias is in our perception.
Define Power and the difference between position and personal power. - CORRECT
ANSWER✅✅Position: Derived from top management and delegated down the chain of command.
(Managers don't have to be leaders, coaches don't have to be leaders)
Personal Power: Derived from the followers based on the individuals behavior (Team Captain and trust
is more like personal power)
Understand how power and politics are related and what politics is. - CORRECT ANSWER✅✅Politics are
the efforts of groups or individuals with competing interests to obtain power and positions of
leadership.
Politics Include:
Networking: Developing relationships to gain social/business advantage
Reciprocity: Mutual dependence to accomplish objectives (retuning in kind)
Coalition: Alliance of people with similar objectives who have a better chance of achieving their
objectives together than alone.
REMEMBER: Political skills are part of YOUR OWN power
Describe the five conflict management styles. - CORRECT ANSWER✅✅Accomodating: Passive: You win,
I lose
Collaborating: Assertive: you win, I win
Negogiating: Assertive: you win some, I win some
, Avoiding: Passive: you lose, I lose
Forcing: Aggressive: You lose, and I win
CRITICAL - Know what a BCF statement is, and be able to write one that maintains your ownership of the
problem. - CORRECT ANSWER✅✅BCF Statement: When you do B (that's behavior), C is (consequences),
and F is (feelings)
Step 1: Make a BCF statement and agree on the conflict
Step 2: Present your BCF statement and agree on the conflict
Step 3: Ask for or give alternative conflict resolutions
Step 4: Make an agreement for change
1. Explain what networking, reciprocity, and coalitions have in common - CORRECT
ANSWER✅✅Networking: developing relationships to gain social or business advantage
Reciprocity: Mutual dependence to accomplish objectives (returning in kind)
Coalition: alliance of people with similar objectives who have a better chance achieving their objectives
together than alone.
These are all your skills, and they are all part of your power
1. CRITICAL - Explain the stress tug-of-war analogy - CORRECT ANSWER✅✅Cause of stress: personality
type, organizational culture, management behavior, work performed, human relations
AND THEN
Stress Management techniques: time management , relaxation, nutrition, exercise, positive thinking,
support network
ON THE TUG OF WAR YOU WANT: functional stress and high performance
Understand and be able to explain how groups and teams differ. - CORRECT ANSWER✅✅Group: Have
clear leaders who perform independent jobs with individual accountability, evaluation and rewards
Team: Members share leadership and perform interdependent jobs, with individual and group
accountability, evaluation and rewards
1. Define the three major roles group members play (task, maintenance, self interest). - CORRECT
ANSWER✅✅Task: Do say things to help accomplish the group's objectivies (Focus)
ANSWERS
Describe the Big Five personality traits - CORRECT ANSWER✅✅Openness, Conscientiousness,
Neutroism, or Emotionalism, Agreeableness, and Extraversion.
CRITICAL - Understand and be able to explain what personality, perception, and attitude are, how they
related and why they are important. - CORRECT ANSWER✅✅Perception is the process through which
we select, organize, and interpret information from the surrounding environment. Our individual
interpretation of reality. This is when Personality and Attitude come in.
Know what Bias is - CORRECT ANSWER✅✅Bias is in our perception.
Define Power and the difference between position and personal power. - CORRECT
ANSWER✅✅Position: Derived from top management and delegated down the chain of command.
(Managers don't have to be leaders, coaches don't have to be leaders)
Personal Power: Derived from the followers based on the individuals behavior (Team Captain and trust
is more like personal power)
Understand how power and politics are related and what politics is. - CORRECT ANSWER✅✅Politics are
the efforts of groups or individuals with competing interests to obtain power and positions of
leadership.
Politics Include:
Networking: Developing relationships to gain social/business advantage
Reciprocity: Mutual dependence to accomplish objectives (retuning in kind)
Coalition: Alliance of people with similar objectives who have a better chance of achieving their
objectives together than alone.
REMEMBER: Political skills are part of YOUR OWN power
Describe the five conflict management styles. - CORRECT ANSWER✅✅Accomodating: Passive: You win,
I lose
Collaborating: Assertive: you win, I win
Negogiating: Assertive: you win some, I win some
, Avoiding: Passive: you lose, I lose
Forcing: Aggressive: You lose, and I win
CRITICAL - Know what a BCF statement is, and be able to write one that maintains your ownership of the
problem. - CORRECT ANSWER✅✅BCF Statement: When you do B (that's behavior), C is (consequences),
and F is (feelings)
Step 1: Make a BCF statement and agree on the conflict
Step 2: Present your BCF statement and agree on the conflict
Step 3: Ask for or give alternative conflict resolutions
Step 4: Make an agreement for change
1. Explain what networking, reciprocity, and coalitions have in common - CORRECT
ANSWER✅✅Networking: developing relationships to gain social or business advantage
Reciprocity: Mutual dependence to accomplish objectives (returning in kind)
Coalition: alliance of people with similar objectives who have a better chance achieving their objectives
together than alone.
These are all your skills, and they are all part of your power
1. CRITICAL - Explain the stress tug-of-war analogy - CORRECT ANSWER✅✅Cause of stress: personality
type, organizational culture, management behavior, work performed, human relations
AND THEN
Stress Management techniques: time management , relaxation, nutrition, exercise, positive thinking,
support network
ON THE TUG OF WAR YOU WANT: functional stress and high performance
Understand and be able to explain how groups and teams differ. - CORRECT ANSWER✅✅Group: Have
clear leaders who perform independent jobs with individual accountability, evaluation and rewards
Team: Members share leadership and perform interdependent jobs, with individual and group
accountability, evaluation and rewards
1. Define the three major roles group members play (task, maintenance, self interest). - CORRECT
ANSWER✅✅Task: Do say things to help accomplish the group's objectivies (Focus)
