QUESTIONS AND ANSWERS
When working on a nursing unit, the nurse recognizes that incomplete communication errors
most often occur during
a) staff meetings
b) the night shift
c) a handoff procedure
d) medication administration - ANS c) a handoff procedure
A nurse attends an in-service aimed to educate staff about reporting hospital errors. The nurse
demonstrates understanding when listing which of the following as being NOT consistent with
creating culture of safety
a) creating a way to advise and compensate harmed patients
b) supporting care providers after adverse events
c) ensuring the negative consequences of disclosing errors serve as a guide
d) installing a nonpunative reporting system - ANS c) ensuring the negative consequences of
disclosing errors serve as a guide
The nurse fails to demonstrate effective communication by engaging in what activity?
a) implementing a two-way exchange of information among patients and health providers
b) making sure that unilateral information is exchanged between patients and nurses
c) making sure that the expectations and responsibilities of all are clearly understood
d) recognizing that effective communication is an active process for all involved - ANS b)
making sure that unilateral information is exchanged between patients and nurses
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, a nurse recognizes that strategies for clear, accurate communication to promote patient safety
include which if the following?
a) establishing a safe environment
b) maintaining a climate of closed communication
c) using unique interdisciplinary communication tools
d) using communication tools that promote vague communication - ANS a) establishing a
safe environment
reporting what information is a violation of patient confidentiality
a) certain communicable diseases
b) child abuse
c) gunshot wounds
d) patient data in a nonprofessional setting - ANS d) patient data in a nonprofessional setting
the nurse is teaching a patient who is alert and oriented about the medication, warfarin. when
teaching the patient about this drug the nurse emphasizes the need to be consistent with
vitamin K intake, which is found primarily in green leafy vegetables. When the patients spouse
come to visit, the patient states, "i can no longer consume green leafy vegetables". this is an
example of what type of failure cause by communication problem?
a) system failure
b) reception failure
c) transmission failure
d) global aphasia - ANS b) reception failure
which of the following is a description of metacommunication
a) communication style
b) non verbal communication
c) verbal communication
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