Page 1 of 116
WGU C235 Training and Development PA Exam TEST
BANK ALL 500 QUESTIONS AND DETAILED SOLUTIONS
LATEST UPDATE THIS YEAR
QUESTION: An organization has determined managers need training on employee coaching.
Through coaching, managers engage employees in conversations to reflect on their experiences
and take action targeted toward high levels of performance and personal and professional
growth. Which training method and related evaluation levels will ensure that managers have
the capability to coach employees accurately and effectively?
a. Lecture method and learning evaluation.
b. Role play method and behavior evaluation
c. Case study method and results evaluation
d. Discussion method and reaction evaluation - ANSWER-b. Role play method and behavior
evaluation
QUESTION: A large company is re-evaluating its current training and development programs
and has charged the human resource development director with conducting the needs
assessment. A key component that will help to shape the new programs is the amount and type
of resources the organization intends to commit to training. Whom should the director contact
for this information?
a. Focus group
b. Senior leaders
c. Current employees
1
,Page 2 of 116
d. Human resource consultant - ANSWER-b. Senior leaders
QUESTION: An adult education class in engineering starts out discussing the subject briefly and
posing several basic questions. The class is then given several formulas related to the questions
at hand, and the instructor begins working through examples to demonstrate how the
questions can be answered. Which principle of adult learning is being used in this case?
a. Implementing self-direction in learning
b. Bringing work-related experiences into learning
c. Knowing "the why" as it relates to the big picture
d. Starting with a problem-centered approach with immediate applications - ANSWER-d.
Starting with a problem-centered approach with immediate applications
QUESTION: A training program uses experimental learning experiences in which the trainees
discuss new technologies with the firm's best employees. The trainees are then given the
opportunity to test the products and give their opinion about their quality. Which two types of
learners would benefit from this training? Choose 2 answers
Diverger
Converger
Assimilator
Accommodator - ANSWER-Converger; Accommodator
2
,Page 3 of 116
QUESTION: Which adult learning principle has been used when adult learners tie the training
content to their job tasks?
a. Introducing and seeing the big picture
b. Acknowledging and applying personal experiences
c. Focusing on content matter for the core elements of training
d. Training and learning that is connected to the business's success - ANSWER-b. Acknowledging
and applying personal experiences
QUESTION: An employer wants to have managers become familiar with all of the positions they
will be supervising by having the managers perform each job themselves. Which type of training
and development method is appropriate in this situation?
Job rotation
Vestibule training
Job sensitivity training
Systematic observation - ANSWER-Job rotation
QUESTION: Participants in a training program need to gain overview information on a topic
about which they know little. The number of participants in the training is very large, and the
trainer is an expert in the field. Which delivery method is appropriate for this training setting?
Simulation
Case study
3
, Page 4 of 116
Individual study
Classroom lecture - ANSWER-Classroom lecture
QUESTION: Which expertise is critical in instructing a group of adults?
a. Knowledge of evaluation
b. Knowledge of interviewing
c. Knowledge of development
d. Knowledge of learning theories - ANSWER-d. Knowledge of learning theories
QUESTION: An organization decided to implement a new service, and they are providing
training to employees so they can learn the new process. The training is expected to be highly
interactive. Which venue should be selected for this training?
a. Auditorium with a tiered slope
b. Conference center with round tables
c. Classroom setting with individual desks
d. Employee lounge with communal discussion space - ANSWER-Conference center with round
tables
QUESTION: A company wants to offer its employees additional training as part of the
company's expansion into a new product line. The employees who are to receive the training
are located all around the world and work different hours of the day. The company wants the
4
WGU C235 Training and Development PA Exam TEST
BANK ALL 500 QUESTIONS AND DETAILED SOLUTIONS
LATEST UPDATE THIS YEAR
QUESTION: An organization has determined managers need training on employee coaching.
Through coaching, managers engage employees in conversations to reflect on their experiences
and take action targeted toward high levels of performance and personal and professional
growth. Which training method and related evaluation levels will ensure that managers have
the capability to coach employees accurately and effectively?
a. Lecture method and learning evaluation.
b. Role play method and behavior evaluation
c. Case study method and results evaluation
d. Discussion method and reaction evaluation - ANSWER-b. Role play method and behavior
evaluation
QUESTION: A large company is re-evaluating its current training and development programs
and has charged the human resource development director with conducting the needs
assessment. A key component that will help to shape the new programs is the amount and type
of resources the organization intends to commit to training. Whom should the director contact
for this information?
a. Focus group
b. Senior leaders
c. Current employees
1
,Page 2 of 116
d. Human resource consultant - ANSWER-b. Senior leaders
QUESTION: An adult education class in engineering starts out discussing the subject briefly and
posing several basic questions. The class is then given several formulas related to the questions
at hand, and the instructor begins working through examples to demonstrate how the
questions can be answered. Which principle of adult learning is being used in this case?
a. Implementing self-direction in learning
b. Bringing work-related experiences into learning
c. Knowing "the why" as it relates to the big picture
d. Starting with a problem-centered approach with immediate applications - ANSWER-d.
Starting with a problem-centered approach with immediate applications
QUESTION: A training program uses experimental learning experiences in which the trainees
discuss new technologies with the firm's best employees. The trainees are then given the
opportunity to test the products and give their opinion about their quality. Which two types of
learners would benefit from this training? Choose 2 answers
Diverger
Converger
Assimilator
Accommodator - ANSWER-Converger; Accommodator
2
,Page 3 of 116
QUESTION: Which adult learning principle has been used when adult learners tie the training
content to their job tasks?
a. Introducing and seeing the big picture
b. Acknowledging and applying personal experiences
c. Focusing on content matter for the core elements of training
d. Training and learning that is connected to the business's success - ANSWER-b. Acknowledging
and applying personal experiences
QUESTION: An employer wants to have managers become familiar with all of the positions they
will be supervising by having the managers perform each job themselves. Which type of training
and development method is appropriate in this situation?
Job rotation
Vestibule training
Job sensitivity training
Systematic observation - ANSWER-Job rotation
QUESTION: Participants in a training program need to gain overview information on a topic
about which they know little. The number of participants in the training is very large, and the
trainer is an expert in the field. Which delivery method is appropriate for this training setting?
Simulation
Case study
3
, Page 4 of 116
Individual study
Classroom lecture - ANSWER-Classroom lecture
QUESTION: Which expertise is critical in instructing a group of adults?
a. Knowledge of evaluation
b. Knowledge of interviewing
c. Knowledge of development
d. Knowledge of learning theories - ANSWER-d. Knowledge of learning theories
QUESTION: An organization decided to implement a new service, and they are providing
training to employees so they can learn the new process. The training is expected to be highly
interactive. Which venue should be selected for this training?
a. Auditorium with a tiered slope
b. Conference center with round tables
c. Classroom setting with individual desks
d. Employee lounge with communal discussion space - ANSWER-Conference center with round
tables
QUESTION: A company wants to offer its employees additional training as part of the
company's expansion into a new product line. The employees who are to receive the training
are located all around the world and work different hours of the day. The company wants the
4
