WGU C235 Training and Development Topics 1 – 5 TEST BANK ALL 500 QUESTIONS AND DETAILED SOLUTIONS LATEST UPDATE THIS YEAR

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WGU C235 Training and Development: Topics 1 – 5 TEST
BANK ALL 500 QUESTIONS AND DETAILED SOLUTIONS
LATEST UPDATE THIS YEAR
WGU C235 - Training and Development: Topics 1 - 5




QUESTION: The four characteristics a resource must possess before it is capable of providing a
firm with a sustained competitive advantage are: - ANSWER-Create value for the customer, be
rare and/or unique, be non-substitutable, and be inimitable.




QUESTION: Human resources works best when combined in ________ and _________ ways. -
ANSWER-Creative and Productive




QUESTION: Training is used by an organization in order to: - ANSWER-Facilitate goal
accomplishment




QUESTION: True or False: The Association for Talent Development (ATD) publishes an annual
report on the state of the training industry in which it refers to the state of L&D (learning and
development). - ANSWER-True




QUESTION: Training may be aimed at one or more of the following three goals:




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Improve individual self-awareness

Enhance knowledge and skill levels in one or more areas of expertise

Increase the motivation to do the job well

All of the above - ANSWER-All of the above




QUESTION: Before any training and development program is begun, you should first: -
ANSWER-Assess the training needs




QUESTION: Organizations often skip a vital step in their training and development programs
which is to: - ANSWER-Evaluate the effectiveness of training




QUESTION: In the public-sector, training and development programs seem to be: - ANSWER-
Increasing




QUESTION: True or False: In the late 1970s, the average annual training expenditure per
employee was under $100. - ANSWER-True




QUESTION: As of 2011, the most common types of training were:

I: Managerial and supervisory training

II: Profession or industry specific training



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III: Training on business practices - ANSWER-I, II and III




QUESTION: E-learning is: - ANSWER-The use of electronic technologies to deliver information
and facilitate the development of skills and knowledge




QUESTION: Training that involves an instructor or on-line materials is a form of ________
training, whereas training that is on the job or coaching/mentoring is a form of _________
training. - ANSWER-Formal; Informal




QUESTION: Newer, more extensive versions of orientation are now frequently referred to as
______. - ANSWER-On-boarding




QUESTION: All are considered intangible resources except:




Social Capital

Intellectual Capital

Company Equipment

Organizational Capability - ANSWER-Company Equipment




QUESTION: What are the five basic steps in the training and development cycle? - ANSWER-
Assessment, design, development, implementation, and evaluation

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QUESTION: The ADDIE Model is meant to be used as a cycle even though many organizations
use the model as a _________ series of steps. - ANSWER-Linear




QUESTION: According to ASTD, the most common type of training is... - ANSWER-Managerial
and Supervisory




QUESTION: True or False: In most cases, employees will prefer training that is on-line to training
that is in person (traditional classroom).

TrueFalse - ANSWER-False




QUESTION: According to ASTD, the least common type of training is... - ANSWER-Basic Skills




QUESTION: According to the ASTD survey in 2011, the average direct expenditure for training
per employee was: - ANSWER-$1,000-$2,000




QUESTION: The term "Organization" refers to: - ANSWER-A social unit of people structured and
managed to meet a need or pursue collective goals.




QUESTION: Organizations can acquire skilled human resources by:

Hiring them from the outside

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