Name: Class: Date:
chapter 1
Indicate whether the statement is true or false.
1. Scientists and lawyers are usually considered knowledge workers.
a. True
b. False
2. Unemployment rates in the United States continue to decline, and now the rate is near what is known as functional full
employment.
a. True
b. False
3. The view of human resource management (HRM) as part of the legal enforcement arm of an organization is largely
applicable only in the United States.
a. True
b. False
4. Outsourcing has resulted in an increase in the size of HR staffs within companies.
a. True
b. False
5. Contemporary HR managers are increasingly regarded as second-class corporate citizens.
a. True
b. False
6. The human relations era emerged following the Hawthorne studies.
a. True
b. False
7. The use of new technologies by an organization for manufacturing, communication, and human resource management
reduces the organization's need for knowledge workers.
a. True
b. False
8. The passage of the Taft–Hartley Act made it clear that organizations had to find ways to hire, reward, and manage
people effectively within the limits of the law.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
9. Which of the following is most likely to happen as a small firm grows into a large business?
a. A separate HR unit will become a necessity.
b. Specialized HR subunits will be merged to form one large HR department.
c. The owner or general manager of the firm will start handling HR duties.
d. The firm will exempt from many legal regulations.
Copyright Cengage Learning. Powered by Cognero. Page 1
, Name: Class: Date:
chapter 1
10. Which of the following is true of HR managers in the 1980s and 1990s when firms sought mergers and acquisitions to
compete effectively in the global marketplace?
a. HR managers helped create strategies that promoted ethnocentrism in the workplace.
b. HR managers helped identify the critical human resources that the firms would need in the future.
c. HR managers developed strategies that ensured that any knowledge acquired was kept confidential among top
executives.
d. HR managers were involved solely in scheduling working hours and disciplining problem employees.
11. Which of the following is the attempt to measure, in objective terms, the impact and effectiveness of human resource
management (HRM) practices in terms of metrics such as a firm’s financial performance?
a. Utility analysis
b. Ethnographic analysis
c. Market basket analysis
d. Narrative analysis
12. Which of the following supplanted scientific management as the dominant approach to management during the 1930s?
a. The open-book approach to management
b. Taylorism
c. The human relations era
d. The systems-oriented view of human resource management
13. Which of the following statements is true of traditional line managers?
a. They are responsible for the support functions of their organization.
b. They make indirect bottom-line contributions to their organization.
c. They include human resource managers.
d. They are directly responsible for creating goods and services.
14. Employees who contribute to an organization by the nature of what they know and how well they can apply what they
know are known as _____.
a. ancillary workers
b. free riders
c. blue-collar workers
d. knowledge workers
15. Zander, an e-commerce company, hired over 50 workers to handle customer orders. As the company grew in size, the
management recognized the need to maximize the productivity and efficiency of its workers. To achieve this, all aspects
of the workers' jobs were studied carefully and their jobs were structured to help them work faster. The given scenario
most likely illustrates the use of _____.
a. personnel management
b. scientific management
c. licensing
d. outsourcing
16. Which of the following offers three core certifications: Professional in Human Resources (PHR), Senior Professional
in Human Resources (SPHR), and Global Professional in Human Resources (GPHR)?
Copyright Cengage Learning. Powered by Cognero. Page 2
chapter 1
Indicate whether the statement is true or false.
1. Scientists and lawyers are usually considered knowledge workers.
a. True
b. False
2. Unemployment rates in the United States continue to decline, and now the rate is near what is known as functional full
employment.
a. True
b. False
3. The view of human resource management (HRM) as part of the legal enforcement arm of an organization is largely
applicable only in the United States.
a. True
b. False
4. Outsourcing has resulted in an increase in the size of HR staffs within companies.
a. True
b. False
5. Contemporary HR managers are increasingly regarded as second-class corporate citizens.
a. True
b. False
6. The human relations era emerged following the Hawthorne studies.
a. True
b. False
7. The use of new technologies by an organization for manufacturing, communication, and human resource management
reduces the organization's need for knowledge workers.
a. True
b. False
8. The passage of the Taft–Hartley Act made it clear that organizations had to find ways to hire, reward, and manage
people effectively within the limits of the law.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
9. Which of the following is most likely to happen as a small firm grows into a large business?
a. A separate HR unit will become a necessity.
b. Specialized HR subunits will be merged to form one large HR department.
c. The owner or general manager of the firm will start handling HR duties.
d. The firm will exempt from many legal regulations.
Copyright Cengage Learning. Powered by Cognero. Page 1
, Name: Class: Date:
chapter 1
10. Which of the following is true of HR managers in the 1980s and 1990s when firms sought mergers and acquisitions to
compete effectively in the global marketplace?
a. HR managers helped create strategies that promoted ethnocentrism in the workplace.
b. HR managers helped identify the critical human resources that the firms would need in the future.
c. HR managers developed strategies that ensured that any knowledge acquired was kept confidential among top
executives.
d. HR managers were involved solely in scheduling working hours and disciplining problem employees.
11. Which of the following is the attempt to measure, in objective terms, the impact and effectiveness of human resource
management (HRM) practices in terms of metrics such as a firm’s financial performance?
a. Utility analysis
b. Ethnographic analysis
c. Market basket analysis
d. Narrative analysis
12. Which of the following supplanted scientific management as the dominant approach to management during the 1930s?
a. The open-book approach to management
b. Taylorism
c. The human relations era
d. The systems-oriented view of human resource management
13. Which of the following statements is true of traditional line managers?
a. They are responsible for the support functions of their organization.
b. They make indirect bottom-line contributions to their organization.
c. They include human resource managers.
d. They are directly responsible for creating goods and services.
14. Employees who contribute to an organization by the nature of what they know and how well they can apply what they
know are known as _____.
a. ancillary workers
b. free riders
c. blue-collar workers
d. knowledge workers
15. Zander, an e-commerce company, hired over 50 workers to handle customer orders. As the company grew in size, the
management recognized the need to maximize the productivity and efficiency of its workers. To achieve this, all aspects
of the workers' jobs were studied carefully and their jobs were structured to help them work faster. The given scenario
most likely illustrates the use of _____.
a. personnel management
b. scientific management
c. licensing
d. outsourcing
16. Which of the following offers three core certifications: Professional in Human Resources (PHR), Senior Professional
in Human Resources (SPHR), and Global Professional in Human Resources (GPHR)?
Copyright Cengage Learning. Powered by Cognero. Page 2
