MSM 6645 FINAL EXAM 2025 NEWEST
QUESTIONS AND CORRECT ANSWERS |
A+ GRADE VERIFIED ANSWERS
Dr. Philip Crosby believed it was necessary to define
Correct Answer products or services in terms of
measurable characteristics
Dr. Joseph M. Juran played a significant role in rebuilding
Japan following World War II, as did Dr. Deming. Dr.
Juran's approach focused on creating awareness of the
need to improve and making quality improvement part of
each job. His approach emphasizes: Correct Answer
products or services in terms of measurable
characteristics
Dr. Kaoru Ishikawa was one of the first individuals to
encourage total quality control. He is known for advocating
the use of quality tools, and specifically known for
developing Correct Answer The cause-and-effect diagram
Dr. Deming proposed 14 points, identify the point below
that does not belong: Correct Answer Instill a sense of
respect for management
Dr. Genichi Taguchi is also known for his work in
experimental design. His methods help eliminate
insignificant elements in a product or process. The first
three basic steps are selecting the process or product to
,be studied; identify the important variables; reduce
variation on the important variables to redesign, process
improvement and tolerancing. The final step is: Correct
Answer decrease tolerances on important variables
Dr. Armand Feigenbaum is considered to be the originator
of the modern total quality movement. His landmark
textbook, published in 1951, remains a significant
influence on today's practices. Select the most accurate
statement about Dr. Feigenbaum from the list below:
Correct Answer He predicted consumers would come to
expect quality as an essential of the product or service
they purchased, and believed quality is an approach that
makes organizations more effective
Dr. Ishikawa's quality system included for major focus
areas designed to influence quality through leadership.
Identify the focus area(s) below: Correct Answer
leadership training and employee education
Dr. Deming's philosophies relied heavily on management
involvement, continuous improvement, statistical analysis,
goal setting and communication. He believed that Correct
Answer -doing your best as an employee is not enough,
you first have to know what to do
-leadership has an obligation to constantly improve the
product or service
-without dedication, the best is not possible
-quality cannot be inspected into a product
,Dr. Genichi Taguchi develops methods to improve quality
and consistency, reduce losses and identify key product
and process characteristics before production. He
introduced the "loss function" concept which means that if
the variation is within specifications, Correct Answer
NONE OF THESE
-the loss could be due to customer dissatisfaction
-poor fit or poor finish, undersize or oversize
scrap, rework, inadequate warrantees and loss of goodwill
-product in manufacturing tolerances are out of alignment
in all processes
The lesson to be learned from Dr. Deming's infamous red
bead experiment is: Correct Answer a process with
problems can inhibit an individual's ability to perform at
their best
Systems thinking was a critical component of Dr. Deming's
work; with the systems approach Dr. Deming believed
people would understand that they are like an orchestra
rather than a soloist. Select the option(s) that best
explains systems theory from the items below: Correct
Answer those who understand systems create alignments
between customer needs, requirements, expectations and
their products and services
Dr. Deming's funnel experiment demonstrates how
tampering with the process can make the performance of
that process worse. Tampering can be avoided by
isolating and removing the root causes of process
variation through a systematic approach to problem-
, solving developed by Dr. Shewart also known as: Correct
Answer Plan, do, study, act
Dr. Kaoru Ishikawa promoted a system (Ishikawa's
system) that includes six fundamentals that form the
Japanese quality paradigm. Identify the item below that
does not belong: Correct Answer all employees do not
need to have an understanding of the objectives or the
business reasons as long as their tasks are specific and
defined
The Malcolm Baldrige National Quality Award (MBNQA,
and as noted in your text) is managed by the American
Society for Quality (ASQ). Every year, Correct Answer the
award attracts hundreds of applicants from international
applicants
Selected the best answer from the options below. The
differences between ISO 9000, Baldrige, and Six Sigma
are: Correct Answer Six Sigma focuses on statistics and
employee participation to drive engagement
ISO 9000 focuses on record keeping and functional
requirements; this Correct Answer does not consider
areas which relates to product realization and risk
assessment in developing products
As with any major process improvement, failure may still
occur. Failure may be the result of: Correct Answer -lack
of an implementation plan
-lack of resources or inadequate resources
QUESTIONS AND CORRECT ANSWERS |
A+ GRADE VERIFIED ANSWERS
Dr. Philip Crosby believed it was necessary to define
Correct Answer products or services in terms of
measurable characteristics
Dr. Joseph M. Juran played a significant role in rebuilding
Japan following World War II, as did Dr. Deming. Dr.
Juran's approach focused on creating awareness of the
need to improve and making quality improvement part of
each job. His approach emphasizes: Correct Answer
products or services in terms of measurable
characteristics
Dr. Kaoru Ishikawa was one of the first individuals to
encourage total quality control. He is known for advocating
the use of quality tools, and specifically known for
developing Correct Answer The cause-and-effect diagram
Dr. Deming proposed 14 points, identify the point below
that does not belong: Correct Answer Instill a sense of
respect for management
Dr. Genichi Taguchi is also known for his work in
experimental design. His methods help eliminate
insignificant elements in a product or process. The first
three basic steps are selecting the process or product to
,be studied; identify the important variables; reduce
variation on the important variables to redesign, process
improvement and tolerancing. The final step is: Correct
Answer decrease tolerances on important variables
Dr. Armand Feigenbaum is considered to be the originator
of the modern total quality movement. His landmark
textbook, published in 1951, remains a significant
influence on today's practices. Select the most accurate
statement about Dr. Feigenbaum from the list below:
Correct Answer He predicted consumers would come to
expect quality as an essential of the product or service
they purchased, and believed quality is an approach that
makes organizations more effective
Dr. Ishikawa's quality system included for major focus
areas designed to influence quality through leadership.
Identify the focus area(s) below: Correct Answer
leadership training and employee education
Dr. Deming's philosophies relied heavily on management
involvement, continuous improvement, statistical analysis,
goal setting and communication. He believed that Correct
Answer -doing your best as an employee is not enough,
you first have to know what to do
-leadership has an obligation to constantly improve the
product or service
-without dedication, the best is not possible
-quality cannot be inspected into a product
,Dr. Genichi Taguchi develops methods to improve quality
and consistency, reduce losses and identify key product
and process characteristics before production. He
introduced the "loss function" concept which means that if
the variation is within specifications, Correct Answer
NONE OF THESE
-the loss could be due to customer dissatisfaction
-poor fit or poor finish, undersize or oversize
scrap, rework, inadequate warrantees and loss of goodwill
-product in manufacturing tolerances are out of alignment
in all processes
The lesson to be learned from Dr. Deming's infamous red
bead experiment is: Correct Answer a process with
problems can inhibit an individual's ability to perform at
their best
Systems thinking was a critical component of Dr. Deming's
work; with the systems approach Dr. Deming believed
people would understand that they are like an orchestra
rather than a soloist. Select the option(s) that best
explains systems theory from the items below: Correct
Answer those who understand systems create alignments
between customer needs, requirements, expectations and
their products and services
Dr. Deming's funnel experiment demonstrates how
tampering with the process can make the performance of
that process worse. Tampering can be avoided by
isolating and removing the root causes of process
variation through a systematic approach to problem-
, solving developed by Dr. Shewart also known as: Correct
Answer Plan, do, study, act
Dr. Kaoru Ishikawa promoted a system (Ishikawa's
system) that includes six fundamentals that form the
Japanese quality paradigm. Identify the item below that
does not belong: Correct Answer all employees do not
need to have an understanding of the objectives or the
business reasons as long as their tasks are specific and
defined
The Malcolm Baldrige National Quality Award (MBNQA,
and as noted in your text) is managed by the American
Society for Quality (ASQ). Every year, Correct Answer the
award attracts hundreds of applicants from international
applicants
Selected the best answer from the options below. The
differences between ISO 9000, Baldrige, and Six Sigma
are: Correct Answer Six Sigma focuses on statistics and
employee participation to drive engagement
ISO 9000 focuses on record keeping and functional
requirements; this Correct Answer does not consider
areas which relates to product realization and risk
assessment in developing products
As with any major process improvement, failure may still
occur. Failure may be the result of: Correct Answer -lack
of an implementation plan
-lack of resources or inadequate resources
