, TESTBANK for Business Communication and
Character , 11th Edition Amy Newman
Notes
1- All Chapters are step by step.
2- We have shown you 10 pages.
3- The file contains all Appendix and Excel
sheet if it exists.
4- We have all what you need, we make
update at every time. There are many new
editions waiting you.
5- If you think you purchased the wrong file
You can contact us at every time, we can
replace it with true one.
Our email:
,Name: Class: Date:
Chapter 01: Introduction to Business Communication and Character
True / False
1. Successful communication involves messages that are sent, received accurately, and understood.
a. True
b. False
ANSWER: True
2. The components of communication are the need for communication, communicator, message, audience, and response.
a. True
b. False
ANSWER: True
3. A communication need is one that forms within your own organization.
a. True
b. False
ANSWER: False
4. Facial expressions such as frowns and smiles are nonverbal messages that you formulate in response to communication.
a. True
b. False
ANSWER: True
5. Written messages might be conveyed through a brochure, blog, web page, tweet, post, or company newsletter.
a. True
b. False
ANSWER: True
6. Individual experiences, culture, and personality affect how the communication need translates into an actual message.
a. True
b. False
ANSWER: True
7. An example of a communication barrier in the communication system is an employee who is too busy to read an
important email.
a. True
b. False
ANSWER: True
8. Lateral communication typically involves persuading others who report to us.
a. True
b. False
ANSWER: False
9. If you frown as someone speaks to you, you are providing the sender with your response about the message.
a. True
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,Name: Class: Date:
Chapter 01: Introduction to Business Communication and Character
b. False
ANSWER: True
10. The communication process is incomplete without a response.
a. True
b. False
ANSWER: True
11. Communication flows in an orderly, linear manner from one stage to the next.
a. True
b. False
ANSWER: False
12. Cascading communication flows upwards and downwards from and to an important organizational leader.
a. True
b. False
ANSWER: False
13. Using instant messaging at work may annoy some people, but it often saves time because it can provide a quick
response.
a. True
b. False
ANSWER: True
14. At work, your personal email is protected free speech, thus shielded from lawsuits.
a. True
b. False
ANSWER: False
15. Negative comments about your company, its products, or suppliers are usually acceptable if made in electronic forums
not controlled by your employer.
a. True
b. False
ANSWER: False
16. You have achieved successful communication when your audience receives your written message, whether or not it is
read.
a. True
b. False
ANSWER: False
17. Euphemisms can be used as a type of shorthand, but can cause communication barriers if they are misunderstood by
the audience.
a. True
b. False
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,Name: Class: Date:
Chapter 01: Introduction to Business Communication and Character
ANSWER: True
18. The organization's formal communication network consists of upward, downward, lateral, and cross-cultural
communication.
a. True
b. False
ANSWER: False
19. When a manager asks a member of the department to complete a task, that would be considered downward
communication.
a. True
b. False
ANSWER: True
20. Upward communication fosters an environment where employees can offer suggestions and feel they are important to
the organization.
a. True
b. False
ANSWER: True
21. Lateral communication provides managers at all levels with the information they need to make decisions.
a. True
b. False
ANSWER: False
22. Messages on social media channels are most effective if they are short, personal, and one-way.
a. True
b. False
ANSWER: False
23. Less than half of the information communicated through the grapevine is accurate.
a. True
b. False
ANSWER: False
24. The grapevine is active at every level of the organization, and can be used by managers to send accurate information.
a. True
b. False
ANSWER: True
25. Managers can stop rumors by counteracting the free flow of information through the grapevine.
a. True
b. False
ANSWER: False
Copyright Cengage Learning. Powered by Cognero. Page 3
,Name: Class: Date:
Chapter 01: Introduction to Business Communication and Character
26. It is good business to share both good news and bad news with employees as quickly and completely as possible.
a. True
b. False
ANSWER: True
27. Differences in how the sender and the audience assign meanings to the same word can become a communication
barrier.
a. True
b. False
ANSWER: True
28. The term connotation refers to the associations you have with a word.
a. True
b. False
ANSWER: True
29. The audience might misinterpret a word used by the sender because of the audience's personal reaction based on
connotations.
a. True
b. False
ANSWER: True
30. When communicating internationally, you should translate important documents into the second language and then
back into English to ensure correct interpretation.
a. True
b. False
ANSWER: True
31. Jargon is an efficient way of communicating specialized information to broad audiences.
a. True
b. False
ANSWER: False
32. Euphemisms or jargon can be perceived negatively by a broader audience, leading to communication problems.
a. True
b. False
ANSWER: True
33. Not all communication problems are spoken or written; some are related to how you act.
a. True
b. False
ANSWER: True
34. If your cover letter states that you have excellent proofreading skills, a typographical error (a nonverbal signal) will
overshadow the actual message content.
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,Name: Class: Date:
Chapter 01: Introduction to Business Communication and Character
a. True
b. False
ANSWER: True
35. If what we say and what we do contradict, observers are likely to believe what we say.
a. True
b. False
ANSWER: False
36. Technology that allows multitasking is likely to result in more efficient and accurate workplace communication.
a. True
b. False
ANSWER: False
37. Low-tech media options are best for routine, neutral, and simple messages.
a. True
b. False
ANSWER: True
38. A communication need can come from either the sender’s mind or an organizational situation.
a. True
b. False
ANSWER: True
39. While text messaging is considered rude in many situations, it can be useful for some business tasks.
a. True
b. False
ANSWER: True
40. When you consider what communication medium to use, you should determine whether you need the message or
conversation documented.
a. True
b. False
ANSWER: True
Multiple Choice
41. Which of the following is an example of the character dimension of vulnerability?
a. Acting naturally during a job interview
b. Listening to a coworker who needs support
c. Considering the faults in your proposal
d. Initiating a difficult conversation with a coworker
e. Asking coworkers for help to complete a task
ANSWER: e
Copyright Cengage Learning. Powered by Cognero. Page 5
,Name: Class: Date:
Chapter 01: Introduction to Business Communication and Character
42. You will not be able to communicate effectively if:
a. you convey your message through verbal and nonverbal means.
b. your message contains words that the audience cannot understand.
c. you use low-tech media options.
d. you fail to use current technology.
ANSWER: b
43. Which of the following drives initial decisions in a communicative interaction?
a. Sender
b. Connotation
c. Message
d. Communication need
e. Denotation
ANSWER: d
44. Which is an example of an internal communication need?
a. You read a memo from your supervisor requesting sales figures for the past five years.
b. While photocopying reports, you overhear two managers talking about upcoming layoffs.
c. Your office is too hot because the air conditioner isn't working properly.
d. You notice an intern pocketing money from the petty cash fund.
e. You dream about an idea for a new commercial to promote your company's product.
ANSWER: e
45. A message is not always transmitted accurately because of:
a. feedback.
b. response.
c. barriers.
d. feedback mechanism.
e. communication process.
ANSWER: c
46. Which of the following is an example of a response?
a. The personality of the receiver
b. The culture of the sender
c. Socioeconomic status
d. Nonverbal feedback given to the sender
e. An individual's emotional state
ANSWER: d
47. Which of the following is considered a traditional channel of communication?
a. Web seminar
b. Instant message
c. Face-to-face meeting
Copyright Cengage Learning. Powered by Cognero. Page 6
,Name: Class: Date:
Chapter 01: Introduction to Business Communication and Character
d. Blog
e. Tweet
ANSWER: c
48. If you put on a puzzled look as a coworker tries to explain the company's new sick-leave policy, you are:
a. using a nonverbal medium to filter the message.
b. adding noise to the communication environment.
c. providing an internal communication need for your audience.
d. simultaneously sending and receiving a message.
e. eliminating the feedback portion of the process.
ANSWER: d
49. A microblog would be most appropriate when:
a. social cues are required to send the message.
b. the sender and receiver need to interact.
c. the message is routine or simple.
d. the message must be sent in real time.
e. the message is emotional.
ANSWER: c
50. Which of the following statements is true of technology-based communication?
a. Companies will often rely on a single communication channel.
b. Phone calls tend to be the default choice for internal communication.
c. Texting apps are online spaces where people collaborate.
d. Email allows you to know when someone is available for a quick response.
e. Rich media like Zoom and similar platforms are close to being live.
ANSWER: e
51. What term describes synchronous, overlapping communication?
a. Geolocating
b. Multicommunicating
c. Instant messaging
d. Posting to Facebook
e. Microblogging
ANSWER: b
52. Which of the following is a logistics consideration helpful in selecting communication media?
a. Is this message confidential or private?
b. Do you need the message documented?
c. How urgent is the message?
d. Are you building a relationship with the audience?
e. How is the audience likely to react?
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 7
, Name: Class: Date:
Chapter 01: Introduction to Business Communication and Character
53. Which of the following would be considered a lean medium for communication?
a. Oral presentation
b. Chat over coffee
c. Phone call
d. Email
e. Formal department meeting
ANSWER: d
54. Which of the following is a true statement about social media?
a. Its main value is that it provides "presence awareness."
b. It allows for real-time meetings that are similar to meeting face to face.
c. It is ideal for sending short, direct messages to customers.
d. It is typically the leanest form of communication media.
e. Much of the online content is user-generated.
ANSWER: e
55. Texting may be useful when one needs to:
a. deliver a complex message.
b. rely on nonverbal feedback.
c. confirm if someone is available.
d. provide extensive background information.
e. share files in a meeting.
ANSWER: c
56. A computer-support specialist who sends an email to other computer-support specialists in the same company about
the need for training on the latest software is engaging in what type of communication?
a. Upward
b. Downward
c. Lateral
d. Matrix
e. Informal
ANSWER: c
57. When considering downward communication, department heads might make the mistake of assuming that it is:
a. being received and understood by other department heads.
b. offering employees the opportunity to air grievances.
c. received and understood by people who report to them.
d. sharing complete information with their peers.
e. an informal network trusted by employees.
ANSWER: c
58. Which of the following is a reason why upward communication is important?
a. It provides feedback to let receivers know that lateral messages have been received and understood.
b. It allows employees to influence each other.
Copyright Cengage Learning. Powered by Cognero. Page 8
Character , 11th Edition Amy Newman
Notes
1- All Chapters are step by step.
2- We have shown you 10 pages.
3- The file contains all Appendix and Excel
sheet if it exists.
4- We have all what you need, we make
update at every time. There are many new
editions waiting you.
5- If you think you purchased the wrong file
You can contact us at every time, we can
replace it with true one.
Our email:
,Name: Class: Date:
Chapter 01: Introduction to Business Communication and Character
True / False
1. Successful communication involves messages that are sent, received accurately, and understood.
a. True
b. False
ANSWER: True
2. The components of communication are the need for communication, communicator, message, audience, and response.
a. True
b. False
ANSWER: True
3. A communication need is one that forms within your own organization.
a. True
b. False
ANSWER: False
4. Facial expressions such as frowns and smiles are nonverbal messages that you formulate in response to communication.
a. True
b. False
ANSWER: True
5. Written messages might be conveyed through a brochure, blog, web page, tweet, post, or company newsletter.
a. True
b. False
ANSWER: True
6. Individual experiences, culture, and personality affect how the communication need translates into an actual message.
a. True
b. False
ANSWER: True
7. An example of a communication barrier in the communication system is an employee who is too busy to read an
important email.
a. True
b. False
ANSWER: True
8. Lateral communication typically involves persuading others who report to us.
a. True
b. False
ANSWER: False
9. If you frown as someone speaks to you, you are providing the sender with your response about the message.
a. True
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name: Class: Date:
Chapter 01: Introduction to Business Communication and Character
b. False
ANSWER: True
10. The communication process is incomplete without a response.
a. True
b. False
ANSWER: True
11. Communication flows in an orderly, linear manner from one stage to the next.
a. True
b. False
ANSWER: False
12. Cascading communication flows upwards and downwards from and to an important organizational leader.
a. True
b. False
ANSWER: False
13. Using instant messaging at work may annoy some people, but it often saves time because it can provide a quick
response.
a. True
b. False
ANSWER: True
14. At work, your personal email is protected free speech, thus shielded from lawsuits.
a. True
b. False
ANSWER: False
15. Negative comments about your company, its products, or suppliers are usually acceptable if made in electronic forums
not controlled by your employer.
a. True
b. False
ANSWER: False
16. You have achieved successful communication when your audience receives your written message, whether or not it is
read.
a. True
b. False
ANSWER: False
17. Euphemisms can be used as a type of shorthand, but can cause communication barriers if they are misunderstood by
the audience.
a. True
b. False
Copyright Cengage Learning. Powered by Cognero. Page 2
,Name: Class: Date:
Chapter 01: Introduction to Business Communication and Character
ANSWER: True
18. The organization's formal communication network consists of upward, downward, lateral, and cross-cultural
communication.
a. True
b. False
ANSWER: False
19. When a manager asks a member of the department to complete a task, that would be considered downward
communication.
a. True
b. False
ANSWER: True
20. Upward communication fosters an environment where employees can offer suggestions and feel they are important to
the organization.
a. True
b. False
ANSWER: True
21. Lateral communication provides managers at all levels with the information they need to make decisions.
a. True
b. False
ANSWER: False
22. Messages on social media channels are most effective if they are short, personal, and one-way.
a. True
b. False
ANSWER: False
23. Less than half of the information communicated through the grapevine is accurate.
a. True
b. False
ANSWER: False
24. The grapevine is active at every level of the organization, and can be used by managers to send accurate information.
a. True
b. False
ANSWER: True
25. Managers can stop rumors by counteracting the free flow of information through the grapevine.
a. True
b. False
ANSWER: False
Copyright Cengage Learning. Powered by Cognero. Page 3
,Name: Class: Date:
Chapter 01: Introduction to Business Communication and Character
26. It is good business to share both good news and bad news with employees as quickly and completely as possible.
a. True
b. False
ANSWER: True
27. Differences in how the sender and the audience assign meanings to the same word can become a communication
barrier.
a. True
b. False
ANSWER: True
28. The term connotation refers to the associations you have with a word.
a. True
b. False
ANSWER: True
29. The audience might misinterpret a word used by the sender because of the audience's personal reaction based on
connotations.
a. True
b. False
ANSWER: True
30. When communicating internationally, you should translate important documents into the second language and then
back into English to ensure correct interpretation.
a. True
b. False
ANSWER: True
31. Jargon is an efficient way of communicating specialized information to broad audiences.
a. True
b. False
ANSWER: False
32. Euphemisms or jargon can be perceived negatively by a broader audience, leading to communication problems.
a. True
b. False
ANSWER: True
33. Not all communication problems are spoken or written; some are related to how you act.
a. True
b. False
ANSWER: True
34. If your cover letter states that you have excellent proofreading skills, a typographical error (a nonverbal signal) will
overshadow the actual message content.
Copyright Cengage Learning. Powered by Cognero. Page 4
,Name: Class: Date:
Chapter 01: Introduction to Business Communication and Character
a. True
b. False
ANSWER: True
35. If what we say and what we do contradict, observers are likely to believe what we say.
a. True
b. False
ANSWER: False
36. Technology that allows multitasking is likely to result in more efficient and accurate workplace communication.
a. True
b. False
ANSWER: False
37. Low-tech media options are best for routine, neutral, and simple messages.
a. True
b. False
ANSWER: True
38. A communication need can come from either the sender’s mind or an organizational situation.
a. True
b. False
ANSWER: True
39. While text messaging is considered rude in many situations, it can be useful for some business tasks.
a. True
b. False
ANSWER: True
40. When you consider what communication medium to use, you should determine whether you need the message or
conversation documented.
a. True
b. False
ANSWER: True
Multiple Choice
41. Which of the following is an example of the character dimension of vulnerability?
a. Acting naturally during a job interview
b. Listening to a coworker who needs support
c. Considering the faults in your proposal
d. Initiating a difficult conversation with a coworker
e. Asking coworkers for help to complete a task
ANSWER: e
Copyright Cengage Learning. Powered by Cognero. Page 5
,Name: Class: Date:
Chapter 01: Introduction to Business Communication and Character
42. You will not be able to communicate effectively if:
a. you convey your message through verbal and nonverbal means.
b. your message contains words that the audience cannot understand.
c. you use low-tech media options.
d. you fail to use current technology.
ANSWER: b
43. Which of the following drives initial decisions in a communicative interaction?
a. Sender
b. Connotation
c. Message
d. Communication need
e. Denotation
ANSWER: d
44. Which is an example of an internal communication need?
a. You read a memo from your supervisor requesting sales figures for the past five years.
b. While photocopying reports, you overhear two managers talking about upcoming layoffs.
c. Your office is too hot because the air conditioner isn't working properly.
d. You notice an intern pocketing money from the petty cash fund.
e. You dream about an idea for a new commercial to promote your company's product.
ANSWER: e
45. A message is not always transmitted accurately because of:
a. feedback.
b. response.
c. barriers.
d. feedback mechanism.
e. communication process.
ANSWER: c
46. Which of the following is an example of a response?
a. The personality of the receiver
b. The culture of the sender
c. Socioeconomic status
d. Nonverbal feedback given to the sender
e. An individual's emotional state
ANSWER: d
47. Which of the following is considered a traditional channel of communication?
a. Web seminar
b. Instant message
c. Face-to-face meeting
Copyright Cengage Learning. Powered by Cognero. Page 6
,Name: Class: Date:
Chapter 01: Introduction to Business Communication and Character
d. Blog
e. Tweet
ANSWER: c
48. If you put on a puzzled look as a coworker tries to explain the company's new sick-leave policy, you are:
a. using a nonverbal medium to filter the message.
b. adding noise to the communication environment.
c. providing an internal communication need for your audience.
d. simultaneously sending and receiving a message.
e. eliminating the feedback portion of the process.
ANSWER: d
49. A microblog would be most appropriate when:
a. social cues are required to send the message.
b. the sender and receiver need to interact.
c. the message is routine or simple.
d. the message must be sent in real time.
e. the message is emotional.
ANSWER: c
50. Which of the following statements is true of technology-based communication?
a. Companies will often rely on a single communication channel.
b. Phone calls tend to be the default choice for internal communication.
c. Texting apps are online spaces where people collaborate.
d. Email allows you to know when someone is available for a quick response.
e. Rich media like Zoom and similar platforms are close to being live.
ANSWER: e
51. What term describes synchronous, overlapping communication?
a. Geolocating
b. Multicommunicating
c. Instant messaging
d. Posting to Facebook
e. Microblogging
ANSWER: b
52. Which of the following is a logistics consideration helpful in selecting communication media?
a. Is this message confidential or private?
b. Do you need the message documented?
c. How urgent is the message?
d. Are you building a relationship with the audience?
e. How is the audience likely to react?
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 7
, Name: Class: Date:
Chapter 01: Introduction to Business Communication and Character
53. Which of the following would be considered a lean medium for communication?
a. Oral presentation
b. Chat over coffee
c. Phone call
d. Email
e. Formal department meeting
ANSWER: d
54. Which of the following is a true statement about social media?
a. Its main value is that it provides "presence awareness."
b. It allows for real-time meetings that are similar to meeting face to face.
c. It is ideal for sending short, direct messages to customers.
d. It is typically the leanest form of communication media.
e. Much of the online content is user-generated.
ANSWER: e
55. Texting may be useful when one needs to:
a. deliver a complex message.
b. rely on nonverbal feedback.
c. confirm if someone is available.
d. provide extensive background information.
e. share files in a meeting.
ANSWER: c
56. A computer-support specialist who sends an email to other computer-support specialists in the same company about
the need for training on the latest software is engaging in what type of communication?
a. Upward
b. Downward
c. Lateral
d. Matrix
e. Informal
ANSWER: c
57. When considering downward communication, department heads might make the mistake of assuming that it is:
a. being received and understood by other department heads.
b. offering employees the opportunity to air grievances.
c. received and understood by people who report to them.
d. sharing complete information with their peers.
e. an informal network trusted by employees.
ANSWER: c
58. Which of the following is a reason why upward communication is important?
a. It provides feedback to let receivers know that lateral messages have been received and understood.
b. It allows employees to influence each other.
Copyright Cengage Learning. Powered by Cognero. Page 8
