Test Bank for Managing for quality and Performance Excellence 10th Edition by James R. Evans, William M. Lindsay et al., A Complete Guide 2023

Test Bank for Managing for quality
and Performance Excellence 10th
Edition by James R. Evans, William
M. Lindsay et al., A Complete
Guide 2023

, Managing08for08quality08and08performance08excellence0810th08edition08test08bank08by08James08R.08E
vans,0 8 0 8 William08M.08Lindsay0 8
1. People08view08quality08subjectively08and08in08relation08to08differing08criteria08based08on08their08individual08roles08i
n08the08production-08marketing08value08chain.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:08Easy
ACCREDITING08STANDARDS:0 8 BUSPROG:08Analytic
DISC:08Creation08of08Value
TOPICS: DESC.EVAB.17.01.0108Defining08Quality0 8
KEYWORDS: Bloom's:08Knowledge

2. The08transcendent08definition08of08quality08was08first08defined08as08the08goodness08of08a08product.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:08Easy
ACCREDITING08STANDARDS:0 8 BUSPROG:08Analytic
DISC:08Creation08of08Value0 8
TOPICS: DESC.EVAB.17.01.0108Defining08Quality
KEYWORDS: Bloom's:08Comprehension

3. According08to08the08product08perspective08of08quality,08a08smaller08number08of08product08attributes08are08equivalent08to0
8higher08quality.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty:08Easy
ACCREDITING08STANDARDS:0 8 BUSPROG:08Analytic
DISC:08Creation08of08Value
TOPICS: DESC.EVAB.17.01.0108Defining08Quality
KEYWORDS: Bloom's:08Knowledge

4. The08user08perspective08of08quality08judges08a08product08based08on08how08well08the08product08performs08its08intended08f
unction.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:08Easy
ACCREDITING08STANDARDS:0 8 BUSPROG:08Analytic
DISC:08Creation08of08Value
TOPICS: DESC.EVAB.17.01.0108Defining08Quality0 8
KEYWORDS: Bloom's:08Knowledge

5. According08to08the08manufacturing08perspective08of08quality,08quality08is08based08on08the08consistency08between08goods0
8and08services.

,a. True

, b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:08Moderate
ACCREDITING08STANDARDS:0 8 BUSPROG:08Analytic
DISC:08Creation08of08Value
TOPICS: DESC.EVAB.17.01.0108Defining08Quality
KEYWORDS: Bloom's:08Comprehension

6. Inspection08was08the08primary08means08of08quality08control08during08the08first08half08of08the08twentieth08century.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:08Easy
ACCREDITING08STANDARDS:0 8 BUSPROG:08Analytic
DISC:08Creation08of08Value
TOPICS: DESC.EVAB.17.01.0208History08of08Quality08Management
KEYWORDS: Bloom's:08Knowledge

7. During08the081940s08and081950s,08after08World08War08II,08the08quality08of08products08was08the08most08impor
tant08priority08of08top08managers08as08it08was08recognized08as08the08key08to08worldwide08success.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty:08Moderate
ACCREDITING08STANDARDS:0 8 BUSPROG:08Analytic
DISC:08Creation08of08Value
TOPICS: DESC.EVAB.17.01.0208History08of08Quality08Management
KEYWORDS: Bloom's:08Comprehension

8. Although08quality08can08drive08business08success,08it08cannot08guarantee08it,08and08one08must08not08infer08that08
business08failures08or08stock08price08drops08are08the08result08of08poor08quality.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:08Moderate
ACCREDITING08STANDARDS:0 8 BUSPROG:08Analytic
DISC:08Creation08of08Value
TOPICS: DESC.EVAB.17.01.0208History08of08Quality08Management
KEYWORDS: Bloom's:08Comprehension

9. The08Six08Sigma08approach08for08quality08improvement08requires08increased08levels08of08training08and08education08fo
r08managers,08and08not08for08front-line08employees.
a. True