MDS Sciex 1st edition by Adobe Systems
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, SUCCESS STORY
MDS Sciex
Leading manufacturer improves customer service and
speeds document creation with single-source publishing
system based on XML and Adobe® FrameMaker ® software
Overview
MDS Sciex develops analytical instruments that support vital activities including
researching medications to combat diseases and conducting environmental tests to
identify soil and water contaminants. Headquartered in Ontario, Canada, with more
than 500 employees, MDS Sciex is the analytic instruments and technology solutions
division of MDS, Inc., an international health and life sciences company. The company’s
MDS SCIEX highly sophisticated devices require expert implementation and maintenance to
www.mdssciex.com ensure optimal performance. To support these goals, MDS Sciex’s documentation staff
develops detailed product operations and maintenance manuals. The manuals are created
using an automated publishing workflow that MDS Sciex implemented with guidance
from Front Runner Publishing Solutions. The system is built around Adobe FrameMaker
INDUSTRY software, XML, and XyEnterprise’s Content@ content management system.
• Manufacturing
• Analytical Instrumentation Challenges
CHALLENGES The documentation group at MDS Sciex works year-round to update existing product
• Improve customer access to product materials and to author documents for new products. “Our systems are extremely
information complex, so our customers need continuous access to accurate, up-to-date information,”
• Adopt single-source publishing to effectively says Rhys Griffiths, information architect at MDS Sciex.
reuse content across documentation
With many products and dozens of user and maintenance manuals containing
• Accelerate the review and approval process for
new product materials between 20 and 600 pages, ensuring the timely availability of documentation is
• Eliminate product shipping delays by speeding challenging. Developing the complex, visually detailed manuals requires a team of
availability of current documentation dedicated writers who work closely with technical experts throughout the company.
Documentation drafts are typically routed on paper to five to eight technical specialists
SOLUTION
for review, with edits returned to document authors.
• Automated Electronic Publishing
• Electronic Document Delivery “We realized that the best way to streamline document creation was to better leverage
MDS Sciex is implementing a single-source our already approved content,” explains Griffiths. Because the documentation group
publishing process built around XML, Adobe previously did not have access to a full repository of approved content, staff could
FrameMaker software, and XyEnterprise’s spend hours creating information for new manuals, even if that content was available
Content@ content management system.
in another manual. Document reviewers also encountered inefficiencies when
RESULTS commenting on materials, because they frequently had to spend time reviewing
• Shortened time to create documents from already approved content.
weeks to days
“Moving to single-source publishing was essential,” says Griffiths. “We needed to make
• Accelerated document review cycles by as
much as 60% it easier for the writing staff to reuse content and also eliminate the time that technical
• Reduced product shipping delays with timely experts spent re-reviewing previously approved content.” Central to achieving this
availability of product documentation goal was deploying an accessible repository for storing XML content and then linking
• Deployed a powerful XML editor at the fraction that content to electronic templates created in Adobe FrameMaker software.
of the cost of other authoring tools
• Improved customer service by providing rapid Solution
access to product information on paper and CD
With help from Front Runner, an Adobe Authorized Training Center and provider
IN PARTNERSHIP WITH of custom publishing solutions, MDS Sciex is implementing a single-source publishing
• Front Runner Publishing Solutions, a provider process built around XML, Adobe FrameMaker software, and XyEnterprise’s Content@
of customized training and professional content management system. “Through training, template development, document
publishing solutions for government and
conversion, and ongoing technical support, we helped ensure the transition to new
business
publishing processes was as painless as possible,” says Bernard Aschwanden, publishing
www.front-runner.com
technologies expert at Front Runner.
Front Runner
publishing solutions
Incorporated pdf download
https://ebookball.com/product/mds-sciex-1st-edition-by-adobe-
systems-incorporated-14294/
Explore and download more ebooks or textbooks
at ebookball.com
, Get Your Digital Files Instantly: PDF, ePub, MOBI and More
Quick Digital Downloads: PDF, ePub, MOBI and Other Formats
Layer Mania 1st edition by Adobe Systems Incorporated
https://ebookball.com/product/layer-mania-1st-edition-by-adobe-
systems-incorporated-14296/
Merck KGaA 1st edition by Adobe Systems Incorporated
https://ebookball.com/product/merck-kgaa-1st-edition-by-adobe-
systems-incorporated-14292/
Digital Stain Remover 1st edition by Adobe Systems Incorporated
https://ebookball.com/product/digital-stain-remover-1st-edition-
by-adobe-systems-incorporated-14302/
Luanne Cohen on Layers 1st edition by Adobe Systems Incorporated
https://ebookball.com/product/luanne-cohen-on-layers-1st-edition-
by-adobe-systems-incorporated-14298/
,Creative Masking Techniques for Compositing 1st Edition by Adobe
Systems Incorporated
https://ebookball.com/product/creative-masking-techniques-for-
compositing-1st-edition-by-adobe-systems-incorporated-14308/
Kansas Department of Transportation 1st Edition by Adobe Systems
Incorporated ISBN
https://ebookball.com/product/kansas-department-of-
transportation-1st-edition-by-adobe-systems-incorporated-
isbn-14300/
Color Enhancement using Digital Gels 1st Edition by Adobe Systems
Incorporated ISBN
https://ebookball.com/product/color-enhancement-using-digital-
gels-1st-edition-by-adobe-systems-incorporated-isbn-14310/
Frequently Asked Questions about Adobe Support for Intel based Macs
1st Edition by Adobe Systems Incorporated ISBN
https://ebookball.com/product/frequently-asked-questions-about-
adobe-support-for-intel-based-macs-1st-edition-by-adobe-systems-
incorporated-isbn-14304/
Delivering on the Promise of eLearning 1st Edition by Adobe Systems
Incorporated ISBN
https://ebookball.com/product/delivering-on-the-promise-of-
elearning-1st-edition-by-adobe-systems-incorporated-isbn-14306/
, SUCCESS STORY
MDS Sciex
Leading manufacturer improves customer service and
speeds document creation with single-source publishing
system based on XML and Adobe® FrameMaker ® software
Overview
MDS Sciex develops analytical instruments that support vital activities including
researching medications to combat diseases and conducting environmental tests to
identify soil and water contaminants. Headquartered in Ontario, Canada, with more
than 500 employees, MDS Sciex is the analytic instruments and technology solutions
division of MDS, Inc., an international health and life sciences company. The company’s
MDS SCIEX highly sophisticated devices require expert implementation and maintenance to
www.mdssciex.com ensure optimal performance. To support these goals, MDS Sciex’s documentation staff
develops detailed product operations and maintenance manuals. The manuals are created
using an automated publishing workflow that MDS Sciex implemented with guidance
from Front Runner Publishing Solutions. The system is built around Adobe FrameMaker
INDUSTRY software, XML, and XyEnterprise’s Content@ content management system.
• Manufacturing
• Analytical Instrumentation Challenges
CHALLENGES The documentation group at MDS Sciex works year-round to update existing product
• Improve customer access to product materials and to author documents for new products. “Our systems are extremely
information complex, so our customers need continuous access to accurate, up-to-date information,”
• Adopt single-source publishing to effectively says Rhys Griffiths, information architect at MDS Sciex.
reuse content across documentation
With many products and dozens of user and maintenance manuals containing
• Accelerate the review and approval process for
new product materials between 20 and 600 pages, ensuring the timely availability of documentation is
• Eliminate product shipping delays by speeding challenging. Developing the complex, visually detailed manuals requires a team of
availability of current documentation dedicated writers who work closely with technical experts throughout the company.
Documentation drafts are typically routed on paper to five to eight technical specialists
SOLUTION
for review, with edits returned to document authors.
• Automated Electronic Publishing
• Electronic Document Delivery “We realized that the best way to streamline document creation was to better leverage
MDS Sciex is implementing a single-source our already approved content,” explains Griffiths. Because the documentation group
publishing process built around XML, Adobe previously did not have access to a full repository of approved content, staff could
FrameMaker software, and XyEnterprise’s spend hours creating information for new manuals, even if that content was available
Content@ content management system.
in another manual. Document reviewers also encountered inefficiencies when
RESULTS commenting on materials, because they frequently had to spend time reviewing
• Shortened time to create documents from already approved content.
weeks to days
“Moving to single-source publishing was essential,” says Griffiths. “We needed to make
• Accelerated document review cycles by as
much as 60% it easier for the writing staff to reuse content and also eliminate the time that technical
• Reduced product shipping delays with timely experts spent re-reviewing previously approved content.” Central to achieving this
availability of product documentation goal was deploying an accessible repository for storing XML content and then linking
• Deployed a powerful XML editor at the fraction that content to electronic templates created in Adobe FrameMaker software.
of the cost of other authoring tools
• Improved customer service by providing rapid Solution
access to product information on paper and CD
With help from Front Runner, an Adobe Authorized Training Center and provider
IN PARTNERSHIP WITH of custom publishing solutions, MDS Sciex is implementing a single-source publishing
• Front Runner Publishing Solutions, a provider process built around XML, Adobe FrameMaker software, and XyEnterprise’s Content@
of customized training and professional content management system. “Through training, template development, document
publishing solutions for government and
conversion, and ongoing technical support, we helped ensure the transition to new
business
publishing processes was as painless as possible,” says Bernard Aschwanden, publishing
www.front-runner.com
technologies expert at Front Runner.
Front Runner
publishing solutions
