Test Bank for Leading and Managing inNur
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sing 7th Edition by Yoder Wise ( chapters 1-
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30) complete. z
Chapter 01: Leading, Managing, and Following
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Yoder-Wise: Leading and Managing in Nursing, 7th Edition
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1. Aznursezmanagerzofzaz20-
bedzmedicalzunitzfindszthatz80%zofzthezpatientszarezolderzadults.zSheziszaskedztozasses
szandzadaptzthezunitztozbetterzmeetzthezuniquezneedszofzthezolderzadultzpatient.zUsingz
complexityzprinciples,zwhatzwouldzbezthezbestzapproachztoztakezforzimplementationz
ofzthiszchange?
a. Leveragezthezhierarchicalzmanagementzpositionztozgetzunitzstaffzinvolvedzinza
ssessmentzandzplanning.
b. Engagezinvolvedzstaffzatzallzlevelszinzthezdecision-makingzprocess.
c. Focuszthezassessmentzonzthezunitzandzomitzthezhospitalzandzcommunityzenvironment.
d. Hirezazgeriatriczspecialistztozoverseezandzcontrolzthezproject.
ANS:zB
Complexityztheoryzsuggestszthatzsystemszinteractzandzadaptzandzthatzdecisionzmakingzoccurszth
roughoutzthezsystems,zaszopposedztozbeingzheldzinzazhierarchy.zInzcomplexityztheory,zeveryzvoi
cezcounts,zandztherefore,zallzlevelszofzstaffzwouldzbezinvolvedzinzdecisionzmaking.
TOP:zAONEzcompetency:zCommunicationzandzRelationship-Building
2. Azunitzmanagerzofzaz25-
bedzmedical/surgicalzareazreceiveszazphonezcallzfromzaznursezwhozhaszcalledzinzsickzfiv
eztimeszinzthezpastzmonth.zHeztellszthezmanagerzthatzhezveryzmuchzwantszto
comeztozworkzwhenzscheduledzbutzmustzoftenzcarezforzhiszwife,zwhoziszundergoingztreforbr
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NURSINGTB.COMatment approach to satisfying the needs of this nurse, other staff,
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andzpatients?
a. Linezupzagencyznurseszwhozcanzbezcalledzinztozworkzonzshortznotice.
b. Placeztheznursezonzunpaidzleavezforzthezremainderzofzhiszwife’sztreatment.
c. Sympathizezwithztheznurse’szdilemmazandzletzthezchargeznursezknowzthatzthisznursezm
ayzbezcallingzinzfrequentlyzinzthezfuture.
d. Workzwithztheznurse,zstaffingzoffice,zandzotherznursesztozarrangezhiszscheduledzdayszoffzar
oundzhiszwife’sztreatments.
ANS:zD
Placingztheznursezonzunpaidzleavezmayzthreatenztheznurse’szcapacityztozmeetzphysiologiczneedsza
ndzdemotivateztheznurse.zUnsatisfactoryzcoveragezofzshiftszonzshortznoticezcouldzaffectzpatientzc
arezandzthreatenzthezneedszofzstaffztozfeelzcompetent.zArrangingzthezschedulezaroundzthezwife’sz
needszmeetszthezneedszofzthezstaffzandzofzpatientszwhilezsatisfyingztheznurse’szneedzforzaffiliatio
n.
TOP:zAONEzcompetency:zCommunicationzandzRelationship-Building
NURSINGTB.COM
,LeadingzandzManagingzinzNursingz7thzEditionzYoder-WisezTestzBank
Stuvia.comz-zThezMarketplaceztozBuyzandzSellzyourzStudyzMaterial
3. Azgrievancezbroughtzbyzazstaffznursezagainstzthezunitzmanagerzrequireszmediation.zAtzth
ezfirstzmediationzsession,zthezstaffznursezrepeatedlyzcallszthezunitzmanager’szactionszunf
air,zandzthezunitzmanagerzcontinuesztozreiteratezthezreasonszforzthezactions.zWhatzwould
zbezthezbestzcoursezofzactionzatzthisztime?
a. Sendztheztwozdisputantszawayztozreachztheirzownzresolution.
b. Involvezanotherzstaffznursezinzthezdiscussionzforzclarityzissues.
c. Askzeachzpartyztozexamineztheirzownzmotiveszandzissueszinzthezconflict.
d. Continueztozlistenzaszthezpartieszrepeatztheirzthoughtszandzfeelingszaboutzthezconflict.
ANS:zC
Forzresolutionzofzconflict,zonezshouldzaddresszthezinterestszandzinvolvementzofzparticipantszinzth
ezconflictzbyzexaminingzthezrealzissueszofzallzparties.
TOP:zAONEzcompetency:zCommunicationzandzRelationship-Building
4. Atzazsecondznegotiationzsession,zthezunitzmanagerzandzstaffznursezarezunableztozreachzaz
resolution.zWhatziszthezappropriateznextzstep?
a. Arrangezanotherzmeetingzinzazweek’sztimezsozasztozallowzazcooling-offzperiod.
b. Elevateztheznextznegationzsessionztoztheznextzmanager,zonezlevelzabove.
c. Insistzthatzparticipantszcontinueztoztalkzuntilzazresolutionzhaszbeenzreached.
d. Backzthezunitzmanager’szactionszandzendzthezdispute.
ANS:zB
Partzofzleadershipziszunderstandingzconflictzresolutionzandzabilityztoznegotiatezandzmanagezforzre
solutionzofzissueszandzconcerns.zThiszsituationzhaszfailedzazsecondznegotiationzsession,zelevatio
nztozazmanagerzwithzadditionalztrainingztozfacilitatezconflictzresolutionziszimportantzatzthiszpoint.
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5. Thezmanagerzofzazsurgicalzareazhaszazvisionzforzthezfuturezthatzrequireszthezadditionzof
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onzthezstaff
havezalwayszpracticedzinzazprimaryznursingWhatzwouldzbezthezbestzinitialzstrategyzforzimplem
entationzofzthiszchange?zNURSINGT-
Bdelivery system and are very resistant tothis idea. .COM
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ANS:zA
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NURSINGTB.COM
z z z z z z z
sing 7th Edition by Yoder Wise ( chapters 1-
z z z z z z z z
30) complete. z
Chapter 01: Leading, Managing, and Following
z z z z z
,LeadingzandzManagingzinzNursingz7thzEditionzYoder-WisezTestzBank
Yoder-Wise: Leading and Managing in Nursing, 7th Edition
z z z z z z z
MULTIPLEzCHOICE
1. Aznursezmanagerzofzaz20-
bedzmedicalzunitzfindszthatz80%zofzthezpatientszarezolderzadults.zSheziszaskedztozasses
szandzadaptzthezunitztozbetterzmeetzthezuniquezneedszofzthezolderzadultzpatient.zUsingz
complexityzprinciples,zwhatzwouldzbezthezbestzapproachztoztakezforzimplementationz
ofzthiszchange?
a. Leveragezthezhierarchicalzmanagementzpositionztozgetzunitzstaffzinvolvedzinza
ssessmentzandzplanning.
b. Engagezinvolvedzstaffzatzallzlevelszinzthezdecision-makingzprocess.
c. Focuszthezassessmentzonzthezunitzandzomitzthezhospitalzandzcommunityzenvironment.
d. Hirezazgeriatriczspecialistztozoverseezandzcontrolzthezproject.
ANS:zB
Complexityztheoryzsuggestszthatzsystemszinteractzandzadaptzandzthatzdecisionzmakingzoccurszth
roughoutzthezsystems,zaszopposedztozbeingzheldzinzazhierarchy.zInzcomplexityztheory,zeveryzvoi
cezcounts,zandztherefore,zallzlevelszofzstaffzwouldzbezinvolvedzinzdecisionzmaking.
TOP:zAONEzcompetency:zCommunicationzandzRelationship-Building
2. Azunitzmanagerzofzaz25-
bedzmedical/surgicalzareazreceiveszazphonezcallzfromzaznursezwhozhaszcalledzinzsickzfiv
eztimeszinzthezpastzmonth.zHeztellszthezmanagerzthatzhezveryzmuchzwantszto
comeztozworkzwhenzscheduledzbutzmustzoftenzcarezforzhiszwife,zwhoziszundergoingztreforbr
z
eastzcancer.zAccordingztozMaslow’szneedzhierarchyztheory,zwhatzwouldzbezthezbest
NURSINGTB.COMatment approach to satisfying the needs of this nurse, other staff,
z z z z z z z z z z z
andzpatients?
a. Linezupzagencyznurseszwhozcanzbezcalledzinztozworkzonzshortznotice.
b. Placeztheznursezonzunpaidzleavezforzthezremainderzofzhiszwife’sztreatment.
c. Sympathizezwithztheznurse’szdilemmazandzletzthezchargeznursezknowzthatzthisznursezm
ayzbezcallingzinzfrequentlyzinzthezfuture.
d. Workzwithztheznurse,zstaffingzoffice,zandzotherznursesztozarrangezhiszscheduledzdayszoffzar
oundzhiszwife’sztreatments.
ANS:zD
Placingztheznursezonzunpaidzleavezmayzthreatenztheznurse’szcapacityztozmeetzphysiologiczneedsza
ndzdemotivateztheznurse.zUnsatisfactoryzcoveragezofzshiftszonzshortznoticezcouldzaffectzpatientzc
arezandzthreatenzthezneedszofzstaffztozfeelzcompetent.zArrangingzthezschedulezaroundzthezwife’sz
needszmeetszthezneedszofzthezstaffzandzofzpatientszwhilezsatisfyingztheznurse’szneedzforzaffiliatio
n.
TOP:zAONEzcompetency:zCommunicationzandzRelationship-Building
NURSINGTB.COM
,LeadingzandzManagingzinzNursingz7thzEditionzYoder-WisezTestzBank
Stuvia.comz-zThezMarketplaceztozBuyzandzSellzyourzStudyzMaterial
3. Azgrievancezbroughtzbyzazstaffznursezagainstzthezunitzmanagerzrequireszmediation.zAtzth
ezfirstzmediationzsession,zthezstaffznursezrepeatedlyzcallszthezunitzmanager’szactionszunf
air,zandzthezunitzmanagerzcontinuesztozreiteratezthezreasonszforzthezactions.zWhatzwould
zbezthezbestzcoursezofzactionzatzthisztime?
a. Sendztheztwozdisputantszawayztozreachztheirzownzresolution.
b. Involvezanotherzstaffznursezinzthezdiscussionzforzclarityzissues.
c. Askzeachzpartyztozexamineztheirzownzmotiveszandzissueszinzthezconflict.
d. Continueztozlistenzaszthezpartieszrepeatztheirzthoughtszandzfeelingszaboutzthezconflict.
ANS:zC
Forzresolutionzofzconflict,zonezshouldzaddresszthezinterestszandzinvolvementzofzparticipantszinzth
ezconflictzbyzexaminingzthezrealzissueszofzallzparties.
TOP:zAONEzcompetency:zCommunicationzandzRelationship-Building
4. Atzazsecondznegotiationzsession,zthezunitzmanagerzandzstaffznursezarezunableztozreachzaz
resolution.zWhatziszthezappropriateznextzstep?
a. Arrangezanotherzmeetingzinzazweek’sztimezsozasztozallowzazcooling-offzperiod.
b. Elevateztheznextznegationzsessionztoztheznextzmanager,zonezlevelzabove.
c. Insistzthatzparticipantszcontinueztoztalkzuntilzazresolutionzhaszbeenzreached.
d. Backzthezunitzmanager’szactionszandzendzthezdispute.
ANS:zB
Partzofzleadershipziszunderstandingzconflictzresolutionzandzabilityztoznegotiatezandzmanagezforzre
solutionzofzissueszandzconcerns.zThiszsituationzhaszfailedzazsecondznegotiationzsession,zelevatio
nztozazmanagerzwithzadditionalztrainingztozfacilitatezconflictzresolutionziszimportantzatzthiszpoint.
TOP:zAONEzcompetency:zCommunicationzandzRelationship-Building
5. Thezmanagerzofzazsurgicalzareazhaszazvisionzforzthezfuturezthatzrequireszthezadditionzof
zRNzassistantszorzunlicensedzpersonsztozfeed,zbathe,zandzambulatezpatients.zThezRNsz
onzthezstaff
havezalwayszpracticedzinzazprimaryznursingWhatzwouldzbezthezbestzinitialzstrategyzforzimplem
entationzofzthiszchange?zNURSINGT-
Bdelivery system and are very resistant tothis idea. .COM
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b. LeavingzthezRNszalonezforzaztimezsoztheyzcanzthinkzaboutzthezchangezbeforezitziszim
plemented
c. DroppingzthezideazandztryingzforzthezchangezinzazyearzorzsozwhenzsomezofzthezpresentzRNszha
vezretired
d. HiringzthezassistantszandzallowingzthezRNsztozseezwhatzgoodzadditionsztheyzare
ANS:zA
NURSINGTB.COM
, LeadingzandzManagingzinzNursingz7thzEditionzYoder-WisezTestzBank
Influencingzotherszrequireszemotionalzintelligencezinzdomainszsuchzaszempathy,zhandlingzrelatio
nships,zdeepeningzself-
awarenesszinzselfzandzothers,zmotivatingzothers,zandzmanagingzemotions.zMotivatingzotherszreco
gnizeszthatzvalueszarezpowerfulzforceszthatzinfluencezacceptancezofzchange.zLeavingzthezRNszalo
nezforzazperiodzofztimezbeforezimplementationzdoesznotzprovidezopportunityztozexplorezdifferentzp
erspectiveszandzvalues.zAvoidingzdiscussionzuntilzthezteamzchangeszmayznotzpromotezadoptionzo
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HiringzofzthezassistantszdemonstrateszlackzofzempathyzforzthezperspectiveszofzthezRNzstaff.
TOP:zAONEzcompetency:zKnowledgezofzthezHealthzCarezEnvironment
NURSINGTB.COM
