CREATED BY FutureBright
TEXAS ROADHOUSE SERVER
VALIDATION QUESTIONS AND ANSWERS
A+ GRADED
What is our mission statement? - correct answer- Legendary
Food, Legendary Service
What is our story? - correct answer- Legendary Margaritas, Ice
Cold Beers, Hand Cut Steaks, Made-from-Scratch Sides and
Dressings, Fresh Baked Bread, Fall-of-the-Bone Ribs
What should you do if your table tells you their silverware or
plate is dirty? - correct answer- Apologize, Take
Plates/Silverware Away, Bring Guest New Plates/Silverware
What is the temperature danger zone? - correct answer- 40-
140
When should you wash your hands? - correct answer- After
using the restroom, bussing plates, touching your face, etc.
,CREATED BY FutureBright
What does service with H.E.A.R.T. mean to you? - correct
answer- HEART means giving legendary service to every
customer. Greeting tables and serving tables with an amazing
and attentive attitude that ensures your customers will want to
come back.
What does H.E.A.R.T. stand for? - correct answer- Howdy
Engage
Arrive
Respond
Thank You
What 3 words describe Howdy? - correct answer- Friendly,
Energetic, and Fun
Describe what happens during howdy step? - correct answer-
Welcome with smile and eye contact, greet immediately and
flag table, recognize first-time-guest and tell story, do table
inventory, suggest specific drinks and apps, take drinks (check
ids) and app orders, ring in drinks and apps
How long do you have to greet your table? - correct answer-
15-45 sec
, CREATED BY FutureBright
What should you check for when greeting your table? - correct
answer- plates, silverware, bread, peanuts
What three words describe engage? - correct answer-
knowledgeable, passionate, care/concern
What happens during the engage step? - correct answer- serve
drinks, use drink name and offer straws, offer menu assistance,
suggestively sell/upsell, take order with pivot points, repeat
order, describe steak temps, refill bread (if needed), ring in
order
How long do you have to ring in drinks? - correct answer- 2-3
min
What to do if your table gives you an appetizer order and
entrée order at the same time? - correct answer- Wait 5
minutes to ring in food or wait till appetizer is delivered to table
What items should you be suggesting? - correct answer-
upsells (loadings like mushrooms/onions, cheese and bacon, or
marshmallows and caramel), drinks from bar
TEXAS ROADHOUSE SERVER
VALIDATION QUESTIONS AND ANSWERS
A+ GRADED
What is our mission statement? - correct answer- Legendary
Food, Legendary Service
What is our story? - correct answer- Legendary Margaritas, Ice
Cold Beers, Hand Cut Steaks, Made-from-Scratch Sides and
Dressings, Fresh Baked Bread, Fall-of-the-Bone Ribs
What should you do if your table tells you their silverware or
plate is dirty? - correct answer- Apologize, Take
Plates/Silverware Away, Bring Guest New Plates/Silverware
What is the temperature danger zone? - correct answer- 40-
140
When should you wash your hands? - correct answer- After
using the restroom, bussing plates, touching your face, etc.
,CREATED BY FutureBright
What does service with H.E.A.R.T. mean to you? - correct
answer- HEART means giving legendary service to every
customer. Greeting tables and serving tables with an amazing
and attentive attitude that ensures your customers will want to
come back.
What does H.E.A.R.T. stand for? - correct answer- Howdy
Engage
Arrive
Respond
Thank You
What 3 words describe Howdy? - correct answer- Friendly,
Energetic, and Fun
Describe what happens during howdy step? - correct answer-
Welcome with smile and eye contact, greet immediately and
flag table, recognize first-time-guest and tell story, do table
inventory, suggest specific drinks and apps, take drinks (check
ids) and app orders, ring in drinks and apps
How long do you have to greet your table? - correct answer-
15-45 sec
, CREATED BY FutureBright
What should you check for when greeting your table? - correct
answer- plates, silverware, bread, peanuts
What three words describe engage? - correct answer-
knowledgeable, passionate, care/concern
What happens during the engage step? - correct answer- serve
drinks, use drink name and offer straws, offer menu assistance,
suggestively sell/upsell, take order with pivot points, repeat
order, describe steak temps, refill bread (if needed), ring in
order
How long do you have to ring in drinks? - correct answer- 2-3
min
What to do if your table gives you an appetizer order and
entrée order at the same time? - correct answer- Wait 5
minutes to ring in food or wait till appetizer is delivered to table
What items should you be suggesting? - correct answer-
upsells (loadings like mushrooms/onions, cheese and bacon, or
marshmallows and caramel), drinks from bar
