STATE FARM AUTO ADJUSTER
CERTIFICATION
EXAM QUESTIONS AND ANSWERS LATEST
UPDATED
Non original equipment and recycled parts - State Farm promises satisfaction to the
vehicle owner when new non-original equipment and/or recycled parts are specified on
an estimate that is written or approved by State Farm or a Select Service repair facility.
The State Farm promise of satisfaction relative to non-original equipment or recycled
parts does not replace any quality or warranty provisions we require from repairers,
non-original equipment, or recycled part suppliers.
The State Farm promise of satisfaction for non-original equipment and recycled parts
extends to fit, corrosion resistance, and performance qualities
Publication of survey information - We will not knowingly violate that confidentiality by
publicizing individual
survey data to persons outside our organization
Claims Summary - State Farm will pay claims based upon reasonable, competitive
prices for repairs necessary to
repair the vehicle in a quality manner. The policy contract and law of damages will assist
us in
determining whether certain operations are payable
Non-OEM - Non-Original Equipment Manufacturer
OEM Quality - Used, rebuilt, or reconditioned parts must be of sufficient quality relative
to the part being replaced
Certified Crash Related Non-OEM Parts - such parts are subject to certification
standards developed by an organization approved by State Farm*:
•Bumper components
, •Lighting components
•Radiator supports/tie bars and associated mounting components
•Outer sheet metal and plastic/composite parts
The vehicle owner may request a new non-OEM crash part that is not certified. In this
situation, we should pay the claim based on the part being utilized
Non-OEM Delay - No unusual delay must occur as a result of considering non-original
equipment
and/or recycled parts for use in repairs
If Non-OEM and Recycled parts are used in estimates - The vehicle owner should be
notified when the prices of non-original equipment and/or recycled parts are included in
the estimate as outlined in CPG 2700-275
If The non-OEM part is included on the list of suspended parts and not requested by the
vehicle owner - The estimate should not include such part (Part Does not have to be
certified) (page 22)
If the Vehicle owner requests a non-OEM part that is currently under suspension - the
estimate may include such part pursuant to certification requirements if the part is within
one of the four categories requiring certification and CAPA or NSF has developed a
certification standard.(In the absence of a certified part being available, a non-certified
part may be used if requested by the vehicle owner.)
If there are other non suspended non-OEM parts available - the estimate may include
such part pursuant to certification requirements if the part is within one of the four
categories requiring certification and CAPA or NSF has developed a certification
standard.(In the absence of a certified part being available, a non-certified part may
be used if requested by the vehicle owner.)
OEM - Original Equipment Manufacturer
CCF - Coverage Confirmation Form
ACM - Auto Claim Manual
PDR - Paintless Dent Repair
Auto Service Commitment - customers with vehicle damage claims expect repairs to be
completed properly, promptly, and at competitive prices
Select Service - designed to enhance customer service and increase efficiency in our
claim operations
CERTIFICATION
EXAM QUESTIONS AND ANSWERS LATEST
UPDATED
Non original equipment and recycled parts - State Farm promises satisfaction to the
vehicle owner when new non-original equipment and/or recycled parts are specified on
an estimate that is written or approved by State Farm or a Select Service repair facility.
The State Farm promise of satisfaction relative to non-original equipment or recycled
parts does not replace any quality or warranty provisions we require from repairers,
non-original equipment, or recycled part suppliers.
The State Farm promise of satisfaction for non-original equipment and recycled parts
extends to fit, corrosion resistance, and performance qualities
Publication of survey information - We will not knowingly violate that confidentiality by
publicizing individual
survey data to persons outside our organization
Claims Summary - State Farm will pay claims based upon reasonable, competitive
prices for repairs necessary to
repair the vehicle in a quality manner. The policy contract and law of damages will assist
us in
determining whether certain operations are payable
Non-OEM - Non-Original Equipment Manufacturer
OEM Quality - Used, rebuilt, or reconditioned parts must be of sufficient quality relative
to the part being replaced
Certified Crash Related Non-OEM Parts - such parts are subject to certification
standards developed by an organization approved by State Farm*:
•Bumper components
, •Lighting components
•Radiator supports/tie bars and associated mounting components
•Outer sheet metal and plastic/composite parts
The vehicle owner may request a new non-OEM crash part that is not certified. In this
situation, we should pay the claim based on the part being utilized
Non-OEM Delay - No unusual delay must occur as a result of considering non-original
equipment
and/or recycled parts for use in repairs
If Non-OEM and Recycled parts are used in estimates - The vehicle owner should be
notified when the prices of non-original equipment and/or recycled parts are included in
the estimate as outlined in CPG 2700-275
If The non-OEM part is included on the list of suspended parts and not requested by the
vehicle owner - The estimate should not include such part (Part Does not have to be
certified) (page 22)
If the Vehicle owner requests a non-OEM part that is currently under suspension - the
estimate may include such part pursuant to certification requirements if the part is within
one of the four categories requiring certification and CAPA or NSF has developed a
certification standard.(In the absence of a certified part being available, a non-certified
part may be used if requested by the vehicle owner.)
If there are other non suspended non-OEM parts available - the estimate may include
such part pursuant to certification requirements if the part is within one of the four
categories requiring certification and CAPA or NSF has developed a certification
standard.(In the absence of a certified part being available, a non-certified part may
be used if requested by the vehicle owner.)
OEM - Original Equipment Manufacturer
CCF - Coverage Confirmation Form
ACM - Auto Claim Manual
PDR - Paintless Dent Repair
Auto Service Commitment - customers with vehicle damage claims expect repairs to be
completed properly, promptly, and at competitive prices
Select Service - designed to enhance customer service and increase efficiency in our
claim operations
