Nursing 200 Exam 1 || 100% Correct Answers.
situation correct answers the "s" in SBAR, a concise statement of the problem
the "b" in SBAR correct answers background, pertinent and brief information related to the
situation
the "a" in SBAR correct answers assessment, analysis and considerations of options — what you
found/think
recommendation correct answers the "r" in SBAR, action requested/recommended — what you
want
incivility correct answers rude or disruptive behavior that may result in psychological or
physiological distress for the people involved and, if left unaddressed, may progress into
threatening situations
lateral violence correct answers physical, verbal, or emotional abuse and aggression directed at
RN coworkers at the same organizational level
student nurses (!) correct answers a group particularly vulnerable to lateral violence
bullying correct answers repeated, unreasonable actions of individuals (or a group) directed
towards an employee (or group of employees), which is intended to intimidate, degrade,
undermine, humiliate, or create a health risk to the employee(s)
communication/clinical correct answers (fill in the blank) nurses must be as proficient in
_______________ skills as they are in _________________ skills
,assertive communication correct answers honest, direct, and appropriate communication while
being open to ideas and respecting the rights of others/minimizes miscommunication
submissive communication correct answers allowing your rights to be violated by others/meeting
demands and requests without regard for your own feelings or needs
aggressive communication correct answers communication directed toward what one wants
without considering the feelings of others
using silence correct answers accepting pauses or silences that may extend for several seconds or
minutes without interjecting any verbal response, ex. sitting quietly
providing general leads correct answers using statements/questions that encourage the client to
verbalize, choose a topic of conversation, and facilitate continued verbalization, ex. "can you tell
me how that is for you?"
being specific and tentative correct answers making statements that are specific rather than
general and tentative rather than absolute, ex. "rate your pain on a scale of 0-10" or "you seem
unconcerned about your diabetes"
using open-ended questions correct answers asking broad questions that lead or invite the client
to elaborate thoughts or feelings/specify only the topic to be discussed and invite answers that
are longer than 1-2 words, ex. "tell me more.."
using touch correct answers providing appropriate forms of touch to reinforce caring
feelings/must be sensitive to culture and attitudes of the patient, ex. putting an arm over the
client's shoulder
restating/paraphrasing correct answers actively listening for the client's basic message and then
repeating that message in similar words, ex.
,client: i couldn't eat dinner last night
nurse: you had difficulty eating yesterday.
client: yes, I was upset after my family left
seeking clarification correct answers a method of making the client's broad overall meaning of
the message more understandable/used when paraphrasing is difficult or when communication is
confused or garbled, ex. "I'm not sure I understand that"
perception checking correct answers similar to clarifying, verifying the meaning of specific
words rather than the overall meaning of a message, ex.
client: my husband never gets me presents
nurse: you mean no gifts on Christmas?
client: well...not *never*. he gets me gifts for Christmas but never any other time
offering self correct answers suggesting one's presence, interest, or wish to understand the client
without making any demands or attaching conditions to receive attention, ex. "I'll stay with you
until your daughter arrives"
giving information correct answers providing specific factual information in a simple and direct
manner that the client may/may not request, ex. "your surgery is scheduled at 11a tomorrow"
the nurse will obtain it correct answers (fill in the blank) when information is not known, the
nurse states this and indicates who has it or when ___________________
acknowledging correct answers giving recognition, in a non judgmental way, of a change in
behavior, an effort the client has made, or a contribution to communication/can be with or
without understanding and verbal/nonverbal, ex. "you walked twice as far today without your
walker"
, clarifying time or sequence correct answers helping the client clarify an event, situation, or
happening in relationship to time, ex.
client: I've been asleep for weeks
nurse: you had your operation on Monday and today is tuesday
presenting reality correct answers helping the client differentiate the real from the unreal, ex.
"your magazine is in the drawer, it has not been stolen"
focusing correct answers helping the client expand on and develop a topic of importance/nurse
must wait until client finishes before attempting to focus/nurse often emphasizes a feeling to help
client recognize emotion behind words, ex.
client: my wife says she will look after me but I don't think she can, what with the children to
take care of and they're always after her about something--clothes, homework, what's for dinner
tonight
nurse: sounds like you're worried about how well she can manage
reflecting correct answers directing ideas, feelings, questions, or content back to clients to enable
them to explore their own ideas and feelings about a situation, ex.
client: what can I do?
nurse: what do you think would be helpful?
summarizing/planning correct answers stating the main points of a discussion to clarify the
relevant points discussed/useful at the end of an interview or to review a health teaching session,
ex. "during the past half hour, we talked about..."
stereotyping correct answers offering generalized and oversimplified benefits about groups of
people that are based on experiences too limited to be valid. these responses categorize clients
and negate their uniqueness as individuals
situation correct answers the "s" in SBAR, a concise statement of the problem
the "b" in SBAR correct answers background, pertinent and brief information related to the
situation
the "a" in SBAR correct answers assessment, analysis and considerations of options — what you
found/think
recommendation correct answers the "r" in SBAR, action requested/recommended — what you
want
incivility correct answers rude or disruptive behavior that may result in psychological or
physiological distress for the people involved and, if left unaddressed, may progress into
threatening situations
lateral violence correct answers physical, verbal, or emotional abuse and aggression directed at
RN coworkers at the same organizational level
student nurses (!) correct answers a group particularly vulnerable to lateral violence
bullying correct answers repeated, unreasonable actions of individuals (or a group) directed
towards an employee (or group of employees), which is intended to intimidate, degrade,
undermine, humiliate, or create a health risk to the employee(s)
communication/clinical correct answers (fill in the blank) nurses must be as proficient in
_______________ skills as they are in _________________ skills
,assertive communication correct answers honest, direct, and appropriate communication while
being open to ideas and respecting the rights of others/minimizes miscommunication
submissive communication correct answers allowing your rights to be violated by others/meeting
demands and requests without regard for your own feelings or needs
aggressive communication correct answers communication directed toward what one wants
without considering the feelings of others
using silence correct answers accepting pauses or silences that may extend for several seconds or
minutes without interjecting any verbal response, ex. sitting quietly
providing general leads correct answers using statements/questions that encourage the client to
verbalize, choose a topic of conversation, and facilitate continued verbalization, ex. "can you tell
me how that is for you?"
being specific and tentative correct answers making statements that are specific rather than
general and tentative rather than absolute, ex. "rate your pain on a scale of 0-10" or "you seem
unconcerned about your diabetes"
using open-ended questions correct answers asking broad questions that lead or invite the client
to elaborate thoughts or feelings/specify only the topic to be discussed and invite answers that
are longer than 1-2 words, ex. "tell me more.."
using touch correct answers providing appropriate forms of touch to reinforce caring
feelings/must be sensitive to culture and attitudes of the patient, ex. putting an arm over the
client's shoulder
restating/paraphrasing correct answers actively listening for the client's basic message and then
repeating that message in similar words, ex.
,client: i couldn't eat dinner last night
nurse: you had difficulty eating yesterday.
client: yes, I was upset after my family left
seeking clarification correct answers a method of making the client's broad overall meaning of
the message more understandable/used when paraphrasing is difficult or when communication is
confused or garbled, ex. "I'm not sure I understand that"
perception checking correct answers similar to clarifying, verifying the meaning of specific
words rather than the overall meaning of a message, ex.
client: my husband never gets me presents
nurse: you mean no gifts on Christmas?
client: well...not *never*. he gets me gifts for Christmas but never any other time
offering self correct answers suggesting one's presence, interest, or wish to understand the client
without making any demands or attaching conditions to receive attention, ex. "I'll stay with you
until your daughter arrives"
giving information correct answers providing specific factual information in a simple and direct
manner that the client may/may not request, ex. "your surgery is scheduled at 11a tomorrow"
the nurse will obtain it correct answers (fill in the blank) when information is not known, the
nurse states this and indicates who has it or when ___________________
acknowledging correct answers giving recognition, in a non judgmental way, of a change in
behavior, an effort the client has made, or a contribution to communication/can be with or
without understanding and verbal/nonverbal, ex. "you walked twice as far today without your
walker"
, clarifying time or sequence correct answers helping the client clarify an event, situation, or
happening in relationship to time, ex.
client: I've been asleep for weeks
nurse: you had your operation on Monday and today is tuesday
presenting reality correct answers helping the client differentiate the real from the unreal, ex.
"your magazine is in the drawer, it has not been stolen"
focusing correct answers helping the client expand on and develop a topic of importance/nurse
must wait until client finishes before attempting to focus/nurse often emphasizes a feeling to help
client recognize emotion behind words, ex.
client: my wife says she will look after me but I don't think she can, what with the children to
take care of and they're always after her about something--clothes, homework, what's for dinner
tonight
nurse: sounds like you're worried about how well she can manage
reflecting correct answers directing ideas, feelings, questions, or content back to clients to enable
them to explore their own ideas and feelings about a situation, ex.
client: what can I do?
nurse: what do you think would be helpful?
summarizing/planning correct answers stating the main points of a discussion to clarify the
relevant points discussed/useful at the end of an interview or to review a health teaching session,
ex. "during the past half hour, we talked about..."
stereotyping correct answers offering generalized and oversimplified benefits about groups of
people that are based on experiences too limited to be valid. these responses categorize clients
and negate their uniqueness as individuals
