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automation - ANSWER The use of technology to ease human labor or to extend the
mental or physical capabilities of humans.
rationalization of procedures - ANSWER The streamlining of standard operating
procedures, eliminating obvious bottlenecks, so that automation makes operating
procedures more efficient
Describe each of the four kinds of organizational change that can be promoted with
information technology. - ANSWER Automation: low risk, low reward. Employees
perform tasks more efficiently and effectively.
Rationalization: medium risk, medium reward. Involves streamlining standard operating
procedures, redesigning business processes, work flows, and user interfaces.
Business process redesign: higher risk, higher reward. Organizations rethink and
streamline business processes to improve speed, service, and quality. BPR reorganizes
work flows, combining steps to cut waste and eliminate repetitive, paper-intensive tasks.
May eliminate jobs also.
Paradigm shift: highest risk, highest reward. Transforms how an organization carries out
its business or even the nature of the business. (Learning Objective 13-1: How does
building new systems produce organizational change? AACSB: Application of
knowledge.)
Business process management: - ANSWER Companies manage incremental process
changes that are required simultaneously in many areas. Organizations need to revise
and optimize numerous internal business processes and BPM provides the
methodologies and tools necessary to be successful. BPM is more about continual
improvements to business processes and using processes as building blocks in
information systems.
Programming - ANSWER Specifications that were prepared during the design stage
are translated into software program code.
Conversion - ANSWER The process of changing from the old system to the new
system.
Production - ANSWER The operation of the system once it has been installed and
conversion is complete. The system will be reviewed during production by both users
and technical specialists to determine how well it has met its original objectives and to
decide whether any revisions or modifications are needed.