Business Communication #2, com chapter 5, MCOM 2310 Ch. 5, chapter 4 com learnsmart, MCOM
2310 Ch. 4 Questions and Answers Fully Solved Latest 2025-2026
What are the two essential elements of being a good listener? - AnswersActively making yourself listen.
Paying attention to what the speaker is trying to communicate.
People who value organization and precision and are frustrated if the speaker's presentation is not
concise and free of errors have a(n) ______-oriented style of listening. - Answersaction
People who focus on efficiency and want short conversations that do not ramble have a(n) ______-
oriented style of listening. - Answerstime
People-oriented
matches
Choice - Answersothers
Strives to understand the feelings and viewpoints of others
Action-oriented
matches - Answersprecision
Values clarity and precision
Content-oriented - AnswersEnjoys ambiguity and intellectual discussions
Time-oriented - AnswersValues efficiency and is prone to impatience
Which of the following situations illustrate ineffective listening? - AnswersA project manager maintains
the same deadline even though her work group has told her it will be impossible to meet.
A manager refuses to close her restaurant after employees report a health code violation because it
doesn't sound like a big deal to her.
A production line employee violates new safety guidelines because she thinks they should be
interpreted as suggestions, not rules.
Which of the following is the best definition of listening? - AnswersCreating meaning from words
another person is saying
According to a recent survey of employers, which of the following skills did employers rank as most
important? - AnswersListening
People who focus on understanding what a speaker is thinking and feeling have a(n) ______-oriented
style of listening. - Answerspeople
,People who value intellectual challenges, pay attention to detail, and think things through have a(n)
______-oriented style of listening. - Answerscontent
Why is the HURIER model of listening named HURIER?
Multiple choice question. - AnswersEach letter in the name stands for the first letter of a listening stage.
Time-oriented - AnswersChoice, A receptionist in a dental office scheduling a busy day of appointments
A receptionist in a dental office scheduling a busy day of appointments
People-oriented
matches
Choice - Answersyears
A teenager listening to grandparents tell stories about their younger years
Content-oriented - Answersphysics
A college student taking notes during a lecture about physics
Action-oriented
matches
Choice - Answerslegislation
A citizen listening to a news report about proposed legislation
Research supports the idea that college students spend more than half of the time they spend
communicating engaged in what activity? - AnswersListening
Which of the following is most often ranked as the top communication skill in families and personal
relationships? - AnswersListening
Hearing - AnswersPhysically perceiving sound
Understanding - AnswersComprehending the words being spoken
Remembering - AnswersStoring ideas in memory
Interpreting - AnswersAssigning meaning to words being spoken
Evaluating - AnswersJudging the speaker's believability and intent
Responding - AnswersIndicating that one is listening
What elements are part of the HURIER model of effective listening? - AnswersEvaluating.
,Interpreting.
Remembering.
Responding.
Which of the following individuals has the greatest difficulty in the first stage of listening effectively? -
AnswersSomeone with a hearing impairment
Which of the following are types of language that interfere with listener comprehension? -
AnswersForeign terms.
Technical terminology.
Jargon.
How much of what people hear do they recall? - Answers25%
What two techniques are most helpful for remembering what someone is saying? - AnswersTake notes.
Use mnemonics.
Which of the following are common reasons people hear words but fail to listen effectively to them? -
AnswersFeeling physically or mentally tired.
Lack of interest in what the person is saying.
Hearing multiple voices simultaneously.
In the HURIER model of listening, what is the process of assigning meaning to what someone said? -
AnswersInterpreting
If you're uncertain whether or not you understand a speaker, what is the best way to check your
understanding? - AnswersAsk questions that will prompt the speaker to verify the accuracy of your
interpretation.
Listeners judge a speaker's believability and intentions during what stage in the HURIER model of
listening? - AnswersEvaluating
During an office Christmas party, Alice was introduced to her new supervisor. Five minutes later she
realized she had forgotten the supervisor's name. She has failed the __________ stage of the HURIER
model of effective listening. - Answersremembering
What happens during the responding stage of effective listening? - AnswersThe listener gives feedback
to the speaker.
The listener responds with words or body language.
, The speaker is reassured that the listener was paying attention.
What three devices are useful when turning a sentence into a mnemonic memory aid? -
AnswersAcronyms.
Rhymes.
Phrases.
When Tiana tells her boyfriend about her financial worries, he tends to say very little and his face shows
no expression. What listening response is the boyfriend using? - AnswersStonewalling
What two steps are involved in assigning meaning to what someone has said? - AnswersSignal your
interpretation to the speaker.
Pay attention to verbal and nonverbal cues.
What is the most active feedback strategy a listener can use when responding to a speaker? -
AnswersOffering advice
Your friend just lost his job and is calling to tell you about it. Which of the following is the most
appropriate type of listening response? - AnswersEmpathizing
During the evaluation step in the HURIER model of listening, the listener is judging what elements of the
speaker's statements? - AnswersBelievability and intentions.
Facts versus opinions.
Truth and accuracy.
What is the last step in the HURIER model of effective listening? - AnswersResponding
Stonewalling - AnswersSaying nothing and showing little or no facial expression
Paraphrasing - AnswersRestating in your own words what the speaker has said
Empathizing - AnswersDemonstrating that you understand and share the speaker's feelings
Supporting - AnswersAgreeing with the speaker
Analyzing - AnswersOffering your perspective by explaining your opinions and experiences
Advising - AnswersSuggesting what the speaker should think, feel, or do
What type of listening is done primarily for the purpose of learning something? - AnswersInformational
In what type of listening response does the listener reveal personal experiences and opinions to the
person who was speaking? - AnswersAnalyzing
2310 Ch. 4 Questions and Answers Fully Solved Latest 2025-2026
What are the two essential elements of being a good listener? - AnswersActively making yourself listen.
Paying attention to what the speaker is trying to communicate.
People who value organization and precision and are frustrated if the speaker's presentation is not
concise and free of errors have a(n) ______-oriented style of listening. - Answersaction
People who focus on efficiency and want short conversations that do not ramble have a(n) ______-
oriented style of listening. - Answerstime
People-oriented
matches
Choice - Answersothers
Strives to understand the feelings and viewpoints of others
Action-oriented
matches - Answersprecision
Values clarity and precision
Content-oriented - AnswersEnjoys ambiguity and intellectual discussions
Time-oriented - AnswersValues efficiency and is prone to impatience
Which of the following situations illustrate ineffective listening? - AnswersA project manager maintains
the same deadline even though her work group has told her it will be impossible to meet.
A manager refuses to close her restaurant after employees report a health code violation because it
doesn't sound like a big deal to her.
A production line employee violates new safety guidelines because she thinks they should be
interpreted as suggestions, not rules.
Which of the following is the best definition of listening? - AnswersCreating meaning from words
another person is saying
According to a recent survey of employers, which of the following skills did employers rank as most
important? - AnswersListening
People who focus on understanding what a speaker is thinking and feeling have a(n) ______-oriented
style of listening. - Answerspeople
,People who value intellectual challenges, pay attention to detail, and think things through have a(n)
______-oriented style of listening. - Answerscontent
Why is the HURIER model of listening named HURIER?
Multiple choice question. - AnswersEach letter in the name stands for the first letter of a listening stage.
Time-oriented - AnswersChoice, A receptionist in a dental office scheduling a busy day of appointments
A receptionist in a dental office scheduling a busy day of appointments
People-oriented
matches
Choice - Answersyears
A teenager listening to grandparents tell stories about their younger years
Content-oriented - Answersphysics
A college student taking notes during a lecture about physics
Action-oriented
matches
Choice - Answerslegislation
A citizen listening to a news report about proposed legislation
Research supports the idea that college students spend more than half of the time they spend
communicating engaged in what activity? - AnswersListening
Which of the following is most often ranked as the top communication skill in families and personal
relationships? - AnswersListening
Hearing - AnswersPhysically perceiving sound
Understanding - AnswersComprehending the words being spoken
Remembering - AnswersStoring ideas in memory
Interpreting - AnswersAssigning meaning to words being spoken
Evaluating - AnswersJudging the speaker's believability and intent
Responding - AnswersIndicating that one is listening
What elements are part of the HURIER model of effective listening? - AnswersEvaluating.
,Interpreting.
Remembering.
Responding.
Which of the following individuals has the greatest difficulty in the first stage of listening effectively? -
AnswersSomeone with a hearing impairment
Which of the following are types of language that interfere with listener comprehension? -
AnswersForeign terms.
Technical terminology.
Jargon.
How much of what people hear do they recall? - Answers25%
What two techniques are most helpful for remembering what someone is saying? - AnswersTake notes.
Use mnemonics.
Which of the following are common reasons people hear words but fail to listen effectively to them? -
AnswersFeeling physically or mentally tired.
Lack of interest in what the person is saying.
Hearing multiple voices simultaneously.
In the HURIER model of listening, what is the process of assigning meaning to what someone said? -
AnswersInterpreting
If you're uncertain whether or not you understand a speaker, what is the best way to check your
understanding? - AnswersAsk questions that will prompt the speaker to verify the accuracy of your
interpretation.
Listeners judge a speaker's believability and intentions during what stage in the HURIER model of
listening? - AnswersEvaluating
During an office Christmas party, Alice was introduced to her new supervisor. Five minutes later she
realized she had forgotten the supervisor's name. She has failed the __________ stage of the HURIER
model of effective listening. - Answersremembering
What happens during the responding stage of effective listening? - AnswersThe listener gives feedback
to the speaker.
The listener responds with words or body language.
, The speaker is reassured that the listener was paying attention.
What three devices are useful when turning a sentence into a mnemonic memory aid? -
AnswersAcronyms.
Rhymes.
Phrases.
When Tiana tells her boyfriend about her financial worries, he tends to say very little and his face shows
no expression. What listening response is the boyfriend using? - AnswersStonewalling
What two steps are involved in assigning meaning to what someone has said? - AnswersSignal your
interpretation to the speaker.
Pay attention to verbal and nonverbal cues.
What is the most active feedback strategy a listener can use when responding to a speaker? -
AnswersOffering advice
Your friend just lost his job and is calling to tell you about it. Which of the following is the most
appropriate type of listening response? - AnswersEmpathizing
During the evaluation step in the HURIER model of listening, the listener is judging what elements of the
speaker's statements? - AnswersBelievability and intentions.
Facts versus opinions.
Truth and accuracy.
What is the last step in the HURIER model of effective listening? - AnswersResponding
Stonewalling - AnswersSaying nothing and showing little or no facial expression
Paraphrasing - AnswersRestating in your own words what the speaker has said
Empathizing - AnswersDemonstrating that you understand and share the speaker's feelings
Supporting - AnswersAgreeing with the speaker
Analyzing - AnswersOffering your perspective by explaining your opinions and experiences
Advising - AnswersSuggesting what the speaker should think, feel, or do
What type of listening is done primarily for the purpose of learning something? - AnswersInformational
In what type of listening response does the listener reveal personal experiences and opinions to the
person who was speaking? - AnswersAnalyzing
